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    Service Desk Specialist - Louisville, United States - TEKsystems

    TEKsystems
    TEKsystems Louisville, United States

    2 weeks ago

    TEKsystems background
    Description
    :


    TEKsystems is seeking a Technical Support Specialist to join our Government Services team in Frankfort on site at the Administrative Office of the Courts.

    This person will be responsible for agency hardware, systems software and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control.

    Coordinates problem resolution and referrals to other support areas.

    KNOWLEDGE & EXPERIENCE:


    • Ability to identify and troubleshoot defective equipment
    • Ability to identify and troubleshoot software and application issues
    • Determine and resolve hardware issues prior to deployment
    • Possess network room knowledge and experience

    ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE:


    • Excellent customer service skills
    • Excellent organization skills
    • Strong written and verbal communication skills
    • Ability to multi-task while taking phone calls in a fast paced environment
    • Self-motivated

    MINIMUM REQUIREMENTS:

    Education:

    Bachelor's degree in Computer Science
    Education Substitute:

    Associates Degree with 2+ yrs. job related experience or High School Diploma with 4+ yrs. job related experience.


    OFFICE LOCATION:

    AOC, 1001 Vandalay Drive, Frankfort, KY 40601


    PRIMARY COUNTIES OF COVERAGE:

    Statewide


    SPECIAL REQUIREMENTS:

    (LICENSES, REGULATIONS, CERTIFICATES, ADVANCED EDUCATION, ETC.)

    • Network Operating Systems
    • Computer Technical Certification is a plus in the following MOS, MTA, MCP, A+ OR MCITP
    • General Understanding of the ITIL Framework

    TYPICAL WORKING CONDITIONS AND UNIQUE PHYSICAL REQUIREMENTS:


    • 08
    :
    00 – 17:
    00 M-F

    • Work is primarily performed in an office setting
    • Must be able to climb ladder
    • Ability to lift 50+ lbs.
    • Travel is required
    • Should have a valid driver's license, dependable vehicle, state required motor vehicle insurance and will be expected to travel statewide for the duration of the deployment project
    Skills:

    Windows 10, Desktop Troubleshooting, Desktop Pc Support, Printer Support, Outlook, Office 365, Hardware Support, Software Troubleshooting, Customer Service Oriented, Interpersonal Skills, Troubleshooting Windows, Troubleshooting, Technical Support Fun, Technical support, Windows, Active directory, Customer service, Hardware, Call center, Remote support, Application support, Software support, Exchange, Ticketing system, O365, Remote desktop, Customer support, Help Desk, Service Desk, Mobile, Servicenow, Password reset, Incident management, Vpn

    Top Skills Details:

    Windows 10,Desktop Troubleshooting,Desktop Pc Support,Printer Support,Outlook,Office 365,Hardware Support,Software Troubleshooting,Customer Service Oriented,Interpersonal Skills,Troubleshooting Windows,Troubleshooting,Technical Support Fun,Technical supp

    Additional Skills & Qualifications:

    AOC supports the Court Systems throughout the state of KY. Must have enthusiasm for IT and supporting end users - great customer service skills. TEK has multiple Desktop Support Techs and Service Desk Techs working for AOC currently. Interpersonal skills and communication skills are very important.

    Experience Level:

    Intermediate Level

    About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

    We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

    As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

    That's the power of true partnership. TEKsystems is an Allegis Group company.


    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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