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    Service Desk Specialist - Louisville, United States - Insight Global

    Insight Global
    Insight Global Louisville, United States

    3 weeks ago

    Insight Global background
    Description


    An employer is looking for a Service Desk Specialist to support their internal employees working in their company locations throughout the US.

    90% of this person's day will be responsible handling level 1 inbound calls/chats and accurately logging the interactions within the ticketing system.

    They will take around 40 calls a day, respond to chats in a timely manner, and work tickets to support the franchises in any computer issues, sign in issues, or operations.

    After their three-week training period, they will be responsible for understanding the company's propriety software and resolving or escalating tickets to proper channels.

    This is a remote role once training onsite is completed but this employee needs reliable connectivity and a good working environment at home.

    This person also needs strong customer service and communication skills. Shift flexibility is also required - you will be working 1 weekend day per week (3PM-midnight).

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Required Skills & Experience

    • 1+ years of experience in Service Desk, Help Desk, or Technical Support role
    • Shift flexibility (Operating hours 9a3a

    EST :
    Shift can fall anywhere within timeframe, Weekends included)

    • 1+ years of experience with software & hardware support
    • Strong communication / Ability to build rapport with endusers
    • Strong customer service skills
    Nice to Have Skills & Experience

    • Experience using a ticketing system (They are using ServiceNow)
    • Strong interpersonal skills
    • Experience working in a restaurant / Fast Food environment.

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

    Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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