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Service Desk Specialist
4 days ago
Insight Global Louisville, United StatesJob Description · An employer is looking for a Service Desk Specialist to support their internal employees working in their company locations throughout the US. 90% of this person's day will be responsible handling level 1 inbound calls/chats and accurately logging the interactio ...
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IT Help Desk Specialist
4 days ago
Confluent Health Louisville, United StatesOverview: · We are a family of physical therapy and occupational therapy companies transforming healthcare by strengthening private practices, developing highly effective clinicians, and lowering healthcare costs through workplace wellness and injury prevention. At Confluent Hea ...
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Service Desk Specialist
2 weeks ago
Insight Global Louisville, United StatesJob Description · An employer is looking for a Service Desk Specialist to support their internal employees working in their company locations throughout the US. 90% of this person's day will be responsible handling level 1 inbound calls/chats and accurately logging the interactio ...
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Service Desk Specialist
3 days ago
Insight Global Louisville, United StatesAn employer is looking for a Service Desk Specialist to support their internal employees working in their company locations throughout the US. 90% of this person's day will be responsible handling level 1 inbound calls/chats and accurately logging the interactions within the tick ...
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Service Desk Specialist
4 days ago
TEKsystems Louisville, United States: · TEKsystems is seeking a Technical Support Specialist to join our Government Services team in Frankfort on site at the Administrative Office of the Courts. This person will be responsible for agency hardware, systems software and applications software portfolio, including main ...
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Help Desk Specialist
2 weeks ago
Tata Consultancy Services Louisville, United StatesThe Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties' basis the procedures defined, instructions provided and the knowledge base available. These queries relate ...
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Tier 2 Help Desk Specialist
4 days ago
MAXIMUS Louisville, United StatesDescription & Requirements · The Help Desk Specialist III will provide support to end users on a variety of issues. This position will identify, research, and resolve technical problems. · Essential Duties and Responsibilities: · - Responsible for responding to telephone call ...
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NovaWorks Solutions St. Regis, United StatesAbout UsThe Geis Group, headquartered in Bad Neustadt a.d. Saale, is a global full-service logistics provider with over 6,400 employees at 122 locations in Europe. Currently, more than 300 young people are completing their training in nine different professions - with excellent o ...
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Employee Service Desk
1 week ago
Cascade Innovations Sellersburg, United StatesINTRODUCTION · Join our team in the Information & Communication Services (ICS) division of SPIE Deutschland & Central Europe GmbH in Sellersburg. In the ICS division, we combine our expertise in information, security, and media technology to provide full-service solutions to our ...
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Desktop Support Specialist-1788794
5 days ago
AMS Staffing Inc. Louisville, United StatesPlease send your resume in WORD format should you be interested in the following Desktop Support Specialist position located in Cincinnati, OH. This is a full-time, direct-hire position with a salary range of $50-55K with awesome benefits. If you are not interested in this positi ...
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front desk receptionist
4 days ago
Bear Paddle Services Louisville, United StatesThe Front Desk Receptionist is dedicated to the customer service and needs of families, creating a fun experience, and the ability to provide salesmanship and closing swim lessons sales. The Front Desk is the main information center for all Bear Paddle offerings. This includes as ...
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Desktop Support Specialist
5 days ago
AMS Staffing, Inc. Louisville, United StatesJob Description · Job DescriptionPlease send your resume in WORD format should you be interested in the followingDesktop Support Specialist position located in Cincinnati, OH. This is a full-time, direct-hire position with a salary range of $50-55K with awesome benefits. If you a ...
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Assistant Store Manager
1 week ago
Extra Space Storage Louisville, United StatesPay range will be $15 - $16 an hour. · As an Assistant Store Manager, you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages, a great work/life balance, and career and development opportunities. · Extra Space Stora ...
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Technical and Desktop Support Specialist
4 days ago
Frost Brown Todd Louisville, United StatesFrost Brown Todd LLP is currently searching for a Technical & Desktop Support Specialist to join our Louisville Office. · Job Responsibilities Include: · Working closely with other members of the Applications and Support teams to resolve technical issues. · Providing second-ti ...
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Desktop Support
2 weeks ago
AMS Staffing Inc. Louisville, United StatesPlease send your resume in WORD format should you be interested in the following Desktop Support Specialist position located in Cincinnati, OH. This is a full-time, direct-hire position with a salary range of $50-55K with awesome benefits. If you are not interested in this positi ...
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Receptionist for Medical Practice
2 weeks ago
Matrix Dynamics Lanesville, IN, United States FreelanceOur MVZ Saarland is located at two sites in and around Saarbrücken and has its own histological laboratory. In addition to comprehensive diagnosis and treatment in all areas of general dermatology, we offer skin cancer prevention, allergology, outpatient surgeries, and vein consu ...
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IT Helpdesk Support
2 days ago
Diverse Lynx Louisville, United StatesRole: IT Help Desk Support Specialist · Location: Louisville KY (Onsite) · Duration: Fulltime · JD: Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. · Provides answers to cli ...
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Technical Support Specialist I
1 week ago
Knipper HEALTH Louisville, United StatesOverview · YOUR PASSION, ACTIONS & FOCUS is our Strength. · Become one of our Contributors · Join the KnipperHEALTH Team · The Technical Support Specialist I is responsible for providing technical assistance and support to end users related to computer systems, hardware, and soft ...
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Assistant Store Manager
6 days ago
Extra Space Storage Louisville, United StatesPlease note that you are applying to a Life Storage branded location operated by Extra Space Storage. · As an Assistant Store Manager, you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages, a great work/life balan ...
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Help Desk Technician
1 week ago
Insight Global Louisville, United StatesAn employer is currently looking for an IT Support Desk Specialist for a contract role in the Louisville, KY area. This individual will be resolving technical issues over the phone for internal employees and will attempt to resolve all incidents over the first call. On average th ...
Help Desk Specialist - Louisville, United States - Tata Consultancy Services
Description
The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties' basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. These queries should be managed in the specified time and with mandated level of accuracy with focus on first time closure.
Fluent in English and Spanish (verbal and written)
Experience in HR Helpdesk - Preferred
Good understanding of HR Systems Workday and case management tools like ServiceNow (preferred)
Understanding of Service level agreements
Understanding of the Telephony tools e.g. Avaya
Ensure call details are logged in the ticketing tool with proper notes
Ensure data privacy processes is followed with upmost focus
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedure