Help Desk Specialist - Louisville, United States - Tata Consultancy Services
Description
The Tier 1 HR Helpdesk Agent is responsible for managing Tier 1 HR related queries (primarily calls) from the client employees, line managers, vendors and other 3rd parties' basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. These queries should be managed in the specified time and with mandated level of accuracy with focus on first time closure.
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.Fluent in English and Spanish (verbal and written)
Experience in HR Helpdesk - Preferred
Good understanding of HR Systems Workday and case management tools like ServiceNow (preferred)
Understanding of Service level agreements
Understanding of the Telephony tools e.g. Avaya
Ensure call details are logged in the ticketing tool with proper notes
Ensure data privacy processes is followed with upmost focus
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedure