Help Desk Technician - Louisville, United States - Insight Global

Description

An employer is currently looking for an IT Support Desk Specialist for a contract role in the Louisville, KY area.

This individual will be resolving technical issues over the phone for internal employees and will attempt to resolve all incidents over the first call.

On average they will be taking 10-15 calls per day and working about 5-6 tickets.

When they are not taking calls, there is a good amount of project work for this individual to participate in.

This position will sit at the corporate office in Louisville, but will have the ability to work on a hybrid schedule once fully trained.

Some of the technical issues this employee will be resolving include issues related to password resets, account unlocks, troubleshooting VPN and home and office network connectivity issues, Office 365, and desktop/phone issues.

This candidate will need to have great de-scalation and communication skills

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
.

Required Skills & Experience

1+ year of experience in a previous help desk/tech support role supporting hardware and software

Experience troubleshooting Microsoft Office/O365 issues (Outlook, Word and PDF documents)

Experience supporting Active Directory (Familiar with adding users, account provisioning, unlocking accounts)

Experience troubleshooting network connectivity issues (VPN troubleshooting, LAN/WAN)

Experience supporting an enterprise company1K employees

Nice to Have Skills & Experience

• Any Certifications

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.