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    IT Support Specialist - Chicago, United States - Re:Sound

    Re:Sound
    Re:Sound Chicago, United States

    2 weeks ago

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    Description

    Position:
    IT Support Specialist


    Reports to Title:
    AMER Senior IT Service Manager


    Department/Division:
    IT Shared Service


    Primary Work Location:
    Chicago, IL

    Job Code/Classification Non-Exempt

    Position Overview


    The IT Support Specialist position is primarily responsible to deliver world class 1st and 2nd line IT support and services for GN users locally and across its corporate and branded locations: ReSound, Beltone, Interton, Jabra, SteelSeries and FalCom in 100 countries.

    Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

    Provide IT Support for internal customers in primary region, secondary to other regions. Global IT Support supports users in APAC, EMEA and NOAM regions.


    Key Areas are:

    Customer Support Via:
    Walk-ups, Calls, Ticketing System, & E-Mail


    Technical Support Categories include:
    End user devices (desktop, laptop, mobile, printer, conference room)

    Business & core applications

    Phone/Fax & Remote Access systems

    Purchase, Image, & Install:
    desktops, laptops, mobile devices, and occassional network components

    Local Infrastructure systems

    Create & maintain instructional guides, how to resolve issues, for end users & peers

    Adhere to GN best practices and processes to deliver support and services across infrastructure and business application layers

    Provide assistance and local coordination during the implementation of changes and projects. "Local Implementation Project Manager"

    Assists with identifying and routing business requests, Project or Changes, to the proper channels & teams. "Operational level of BRM"

    Competencies (Knowledge and Skills needed for this position.)

    Deliver First Class IT support to internal customers while meeting or exceeding their expectations.

    Strong customer orientation and focus.

    Strong analytic and communication skills.

    Ability to handle multiple issues without jeopardizing the service level to the individual users.

    Ability to work independently and highly self-motivated.

    Strong drive for performance with a proactive approach.


    Strong general knowledge of IT infrastructure, network and Applications based on Microsoft platforms and rich experience of supporting client issue.

    Desired Qualifications

    Required Education:
    Degree in Information Technology or related field preferred.


    Preferred Education:
    Experience:

    2-4 years of experience working in IT Support Role (Desktop & Application)

    General knowledge of IT infrastructure and for supporting client and operating systems

    Understand and effectively configure/troubleshoot TCP/IP networking protocols on desktop computers, laptops, and printers.

    Experience with install, configure, and maintain hardware devices such as PCs, printers, and smart devices.

    Experience in creating user focused as well as technical documentation and procedures.


    Travel:
    Limited


    Other:
    N/A

    Other Information


    Direct reports:
    None


    Indirect reports:
    None


    Working Environment:
    Onsite, Chicago SteelSeries Office

    Physical Demands:
    Computer/Phone work, sitting, or standing

    Position Type and Expected Hours of Work: Full Time – Monday-Friday


    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Duties, responsibilities and activities may change at any time with or without notice.

    #LI-GN

    #LI-SteelSeries

    GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight.

    We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

    GN was founded more than 150 years ago with a vision to connect the world.

    Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding.


    By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.

    The GN-owned brands that are responsible for bringing these technologies to life:

    Medical grade hearing technology:
    ReSound ) , Beltone ) , Interton ) , Jabra )

    Professional collaboration:
    Jabra ) , BlueParrott ) , FalCom )

    Gaming, calls and media:
    SteelSeries ) , Jabra )

    Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN's solutions are sold in around 100 countries across the world.

    If you would like to learn more about us, visit our homepage or click on our different brands. You can also connect with us on LinkedIn ) , Facebook ) and Twitter ) .
    #J-18808-Ljbffr
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