- CompTIA A+; OR Network + certification; OR Microsoft Certified Desktop Support Technician certification
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Good understanding of IT Service provision in a medium to large organization and its impact on a wide and diverse user base
- Experience with Help Desk management systems, such as ServiceNow and JIRA
- Knowledge of Desktop Systems Hardware, Desktop Operating Systems and Applications
- Knowledge of ITIL Service Desk, Incident and Problem Management
- Proven knowledge and skills for Active Directory, Microsoft Office 365, Antivirus, Virtual Desktops, Web-based Application and Services, macOS X and Apple devices troubleshooting, SaaS connectivity and troubleshooting
- Successful completion of one or more courses in core Microsoft Technologies (MCDST (Microsoft-certified desktop support technician), MCSE (Microsoft Certified Solutions Expert), or MCP (Microsoft Certified Professional))
- Proven knowledge and understanding of the basic technical aspects of telecommunication equipment and transmissions
- Documentation skills and knowledge of software necessary to maintain and communicate knowledge base articles
- Customer service orientation and the ability to work on multiple tasks
- Ability to follow oral and written direction as they relate to the functions described above
- Ability to interact effectively with end users to determine hardware and/or software issues
- Ability to prioritize and perform multiple tasks simultaneously
- Ability to relay moderately complex technical information to a non-technical individual and the ability to interact effectively with end users to determine hardware and/or software issues as described above
- Bachelor's degree in computer engineering or similar field.
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Desktop Support Technician
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Transact Campus Phoenix, United StatesTransact is the leader in innovative payment, mobile credential, and commerce solutions for a connected campus. Our mission is to create compelling technology that uniquely simplifies campus operations and makes a meaningful difference in students' lives. With a highly configurab ...
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Ovation Workplace Services Mesa, United States**Job Descriptoin**: · Field Support L2 · - onsite presence to support the team in PHX on the IT side and also coordinate any contractors & suppliers for customer and act as a contact person. · Tasks and areas of responsibility for onsite support: · - Takeover of hardware in gene ...
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10ZiG Technology Phoenix, United StatesOverview: · 10ZiG is currently looking for self-motivated, detail orientated individuals with strong troubleshooting skills who are looking to join our existing Support team in Phoenix, Arizona. This is a hybrid working position, with 4 days in office, 1 day Work From Home with p ...
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Southwest Human Development Phoenix, United StatesA positive future for every child · Southwest Human Development is Arizona's largest nonprofit dedicated to early childhood development. The first five years of life are the most critical in a child's development. At Southwest Human Development, our services improve lives and he ...
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Transact Campus Phoenix, United StatesTransact is the leader in innovative payment, mobile credential, and commerce solutions for a connected campus. Our mission is to create compelling technology that uniquely simplifies campus operations and makes a meaningful difference in students' lives. With a highly configurab ...
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Transact Campus Phoenix, United StatesTransact is the leader in innovative payment, mobile credential, and commerce solutions for a connected campus. Our mission is to create compelling technology that uniquely simplifies campus operations and makes a meaningful difference in students' lives. With a highly configurab ...
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The Austin Centers for Exceptional Students – The ACES Avondale, United StatesDuties include, but are not limited to: · - Provide first-level technical support to students, teachers, and staff for hardware and software issues. · - Troubleshoot and resolve technical problems promptly to minimize disruptions to the learning environment. · - Assist with user ...
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Support Technician
4 days ago
10ZiG Technology Phoenix, United StatesOverview: · Do you have the right skills and experience for this role Read on to find out, and make your application. · 10ZiG is currently looking for self-motivated, detail orientated individuals with strong troubleshooting skills who are looking to join our existing Support t ...
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Support Technician
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10ZiG Technology Phoenix, United StatesOverview: · 10ZiG is currently looking for self-motivated, detail orientated individuals with strong troubleshooting skills who are looking to join our existing Support team in Phoenix, Arizona. This is a hybrid working position, with 4 days in office, 1 day Work From Home with ...
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Techmate Phoenix, United StatesJob Description · Job DescriptionWe are seeking a part-time/ad hoc IT Support Technician in Phoenix, AZ to join our team · As a team member, you will assist our clients with resolving computer-related issues. · Responsibilities: · Installation of workstations. · End-user support ...
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Network Support Technician
4 days ago
365 Managed IT Tempe, United StatesValid driver's license · - Reliable transportation including insurance · - Pass background check · · - Provide technical assistance with server and network hardware and software · - Resolve issues for clients via phone, in person, or using remote tools · - Monitor and respond t ...
Client Support Technician - Arizona City, United States - Saxon Global
Description
REQUIRED EXPERIENCE
REQUIRED EDUCATION
Associate's Degree OR Three (3) years of personal computer technical experience, including the ability to perform advanced PC and Apple software and hardware troubleshooting, and a proven ability to offer high-level desktop support in an enterprise environment.