IT Support Technician - Avondale, United States - The Austin Centers for Exceptional Students – The ACES

The Austin Centers for Exceptional Students – The ACES

Verified Company

Avondale, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Duties include, but are not limited to:

Provide first-level technical support to students, teachers, and staff for hardware and software issues.
Troubleshoot and resolve technical problems promptly to minimize disruptions to the learning environment.
Assist with user account setup, password resets, and access management.
Daily review of ALL open tickets and ensure they are resolved in a timely manner.
Mimio technology setup and troubleshooting
Perform routine maintenance, repair, and upgrade computer hardware and peripherals.
Conduct inventory management to ensure all IT assets are accounted for and properly maintained.
Coordinate with vendors for hardware warranty repairs when necessary.
Assist with software licensing and compliance.
Provide guidance and training to users on software usage.
Assist in the setup and maintenance of wired and wireless networks.
Troubleshoot network connectivity issues.
Network security and compliance with relevant policies and regulations.
Support the integration, training, troubleshooting, and maintenance of classroom technology, including interactive whiteboards, projectors, and assistive technology tools.
Collaborate with teachers and therapists to ensure technology aligns with educational goals.
Maintain accurate records of technical issues, resolutions, and equipment inventory.
Create and update user guides and documentation for standard IT procedures.
Assist in implementing and maintaining cybersecurity measures to protect sensitive information.
Educate users about cybersecurity best practices.
Act as a point of contact for ITrelated emergencies and provide timely solutions during critical situations.
Stay current with the latest technology trends and attend relevant training sessions or workshops
Collaborate with colleagues to share knowledge and best practices.

Required Qualifications:

Bachelor's degree in Computer Science, MIS, a related field, and/or an equivalent combination of education and experience
Strong service orientation, with excellent interpersonal and collaboration skills
Intermediate to advanced skills in the use of Windowsbased software including web and internet software and the Office Suite of products.
Ability to work effectively as a positive and engaged member of a highperforming / collaborative team of professionals
Excellent oral and written communication skills
Strong service ethic and demonstrated commitment to excellent customer service
Willing to work in a fluid, active, and teambased organization
Ability to work effectively in a fastpaced environment with multiple priorities, and in an environment with a sense of urgency to execution and work completion
Must be able to lift up to 25 pounds frequently and up to 40 pounds occasionally.
Valid AZ driver's license

Preferred Qualifications:

Ability to work on PCs, iPads, Chromebooks, and Servers
Proven track record providing Network, Systems, and Customer support
Cyber Security knowledge
Previous experience providing enduser support in a fastpaced dynamic environment.
Knowledge and experience working in a K12 environment.

Benefits: