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    Customer Success Associate - New York, United States - Foursquare

    Foursquare
    Foursquare New York, United States

    1 week ago

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    Description
    About Foursquare

    Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical places. Foursquare's flexible building blocks include technology to maximize marketing impact and drive incremental real-world engagement (Attribution, Audience, Proximity, SDK); data to deeply understand points of interest and real-world behavior patterns (Places and Visits), and tools to conduct advanced analysis, data enrichment, unification and visualization (Studio). Our proprietary technology unlocks the most accurate, trustworthy location data in the world, empowering businesses to answer key questions, uncover hidden insights, improve customer experiences, and achieve better business outcomes. A pioneer of the geo-location space, Foursquare's location tech stack is being utilized by the world's largest enterprises and most recognizable brands.

    About the Position

    Foursquare is looking for a Customer Success Associate to join our Targeting/OCF Customer Success team located in or near one of our office hubs - New York City, Chicago, Seattle, San Francisco.

    You will play an important role in providing support to new and existing targeting partnerships with some of the world's largest brands and advertising agencies. In this role, you will assist a team that manages a large book of advertisers and brands, taking on key responsibilities from day-to-day client requests, to internal ticket submissions to meeting support. You will have the unique opportunity to help brands construct highly customizable, scalable audiences and real-time geo-contextual targeting built with data they can trust.

    We are looking for a tech-savvy, hard-working, strategic thinker who is eager to grow their career in the ad technology space. This individual needs to be able to execute and maintain organization in the fast-paced digital advertising environment. Direct professional knowledge in the space is not required, but the individual should have a strong interest in the ad technology / location sector.

    In this role, you'll
    • Support efforts across the Customer Success team, working cross functionally at times between Sales, Data Operations, Finance, Product, and Engineering to ensure execution is of the highest quality and timely fashion
    • Manage day-to-day administrative tasks such as setting up accounts and granting UI access, manage campaign billing, providing clients with segment recommendation strategies, pulling segment avails, collecting campaign details,, creating internal tickets, and confirming campaign activation
    • Advise on processes for internal tasks such as submitting tickets, assisting with client presentations, and monitoring reporting
    • Manage and liaise with self-serve product users
    • Various research projects and administrative support tasks
    • Work with integrity and demonstrate the values of Foursquare through your interactions with colleagues and clients
    What you'll need
    • 1+ years of relevant work experience (internships OK), with ambition to establish a client facing career in advertising technology
    • Strong attention to detail, organizational skills, and prioritization is a must
    • Excellent communication skills and bias for proactively resolving issues
    • Flexible, self-motivated team player who has the ability to operate within a very dynamic, fast-paced work environment with minimal supervision
    • Proficiency in Microsoft Office (specifically Excel and PowerPoint)
    • Ability to quickly learn new systems and interfaces
    • Interest in technology and analyzing data
    • Knowledge of ad technology; experience working with agencies, DSPs, and the online advertising industry is a plus
    • Strong academic credentials, BA/BS or equivalent required
    • Your own unique talents If you don't meet 100% of the qualifications outlined above, we encourage and welcome you to still apply
    Benefits and Perks
    • Flexible PTO - rest and recharge when you need it
    • Industry Leading Healthcare - comprehensive and competitive health, vision, dental, life insurance
    • Savings and Investments - 401(k) with company match
    • Equipment Setup - you will receive all necessary hardware for your job function
    • Professional Development - annual learning stipend for your career development goals
    • Family Planning and Fertility Programs - programs via Carrot
    • Employee Resource Groups - to help you stay connected
    • Hybrid Work Schedule for in-person collaboration on Tuesdays, Wednesdays, and Thursdays beginning April 1, 2024. For roles considered remote, this will not apply.
    At Foursquare, we are committed to providing competitive pay and benefits that are in line with industry and market standards. Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and specific office location.

    The annual total cash compensation range is $60,000 - $70,000, howeveractual salaries can vary based on a candidate's qualifications, skills and competencies, as well as location. Salary is just one component of Foursquare's total compensation package, which includes restricted stock units, multiple health insurance options, and a wide range of benefits

    Things to know...

    Foursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives and backgrounds. This leads to a more delightful experience for our users and team members. We value listening to every voice and we encourage everyone to come be a part of building a company and products we love.

    Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.

    Foursquare Privacy Policy

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