Associate Director of Customer Success, Publishers - New York, United States - Wunderkind

Description

Ready to manage multiple relationships and develop and maintain strong rapport with clients for a fast growing enterprise software start-up that is recognized as one of Internet Week's Best Places to Work in NYC Tech?

We have an opening for a player/coach role on the Publishers CS team in our New York office. If you have any interest in start-ups, e-commerce or digital marketing, this is an incredibly unique opportunity to join an accomplished team on the ground floor and help blaze the trail for future growth. You will learn more in two weeks here than you would elsewhere in two years about all facets of effective e-commerce and online marketing. You will be given tremendous early responsibility, immediately start to build a network of relationships from leading websites, and have the chance to help transform a start-up into a leader in the market. To sum it up, you will become a VP of marketing, but for multiple websites instead of just one. And have a lot of fun in the process.

Responsibilities

• Leading and coaching a team of Client Success Managers to ensure client renewal and growth goals are being met
• Manage multiple client relationships. Develop and maintain a strong rapport with clients - you will be the primary touch point
• Build marketing campaigns for clients using our technology platform with the primary goal of improving their website's performance
• Work alongside our engineers and designers to create high performing campaigns
• Use data to continuously optimize campaigns and boost results
• Generate ideas for new features and campaigns, tailored to the unique needs of each client
• Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design

Qualifications

• BA/BS degree plus 3+ years experience related to digital marketing and/or e-commerce
• Passionate, entrepreneurial self-starter with a healthy dose of humility
• Strong technical skills or ability to quickly learn technical concepts
• Experience working with digital publishers in user acquisition and programmatic advertising strategies is a plus
• Proactive, energetic attitude and desire to work in a results-oriented and deadline-driven environment. Desire and ability to manage multiple relationships at a time. Team player.
• Motivated, tenacious, and resourceful with the ability to work independently with minimal direction
• Excellent interpersonal and communication skills
• Understand the value and challenges of working in a start-up environment
• Prior management experience is a plus

On the fence? Apply anyway We know that imposter syndrome can get in the way of meeting incredible candidates, and don't want it to get in the way of meeting you

Learn More About Our Company, Culture and 5 Core Values:

DRIVE UNDENIABLE PERFORMANCE:

• Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
• Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that's not otherwise possible

COME HUNGRY:

• Driving $1.2 billion dollars annually in revenue for top eComm brands including Hugo Boss, Cole Haan, Fender, Rag & Bone, Gucci and more
• Incredible growth and promotion opportunities for top performing employees whether it be a leadership track or building out your own unique specialities

CARRY EACH OTHER:

• Unwavering commitment to culture, community, office events, and DEI initiatives
• Fully stocked snacks, beverages, and weekly catered lunch
• Exceptional management training programs and internal opportunities for 1:1 coaching

BOUNCE BACK:

• Company support and flexibility through all professional, personal, political, and world news and development
• Generous work life balance with 20 days PTO, 1 floating holiday, 14 National Holiday closures, Summer Fridays, 2 weeks of Newly-Wed PTO, Maternity & Paternity leave offerings

RESPECT PEOPLE, PRIVACY, IDEAS:

• Proud to be an equal opportunity and safe workplace
• Strongly committed to equal employment opportunities for all races, colors, ancestries, national origins, marital statuses, age, citizenship, disabilities, genders or gender identities, or Veteran status

The base salary range for this role is $95,000 to $122,000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.