Jobs
>
New York City

    Client Success Associate - New York, United States - Maven Clinic

    Maven Clinic
    Maven Clinic New York, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job DescriptionMaven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause. Employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has raised $300 million in funding from top healthcare and technology investors including General Catalyst, Oak HC/FT, Sequoia, Dragoneer Investment Group, and Lux Capital.An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
    • TIME 100 Most Influential Companies (2023)
    • CNBC Disruptor 50 List (2022, 2023)
    • Fast Company Most Innovative Companies (2020, 2023)
    • Built In Best Places to Work (2023)
    • Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
    • Great Place to Work certified (2020, 2021, 2022, 2023)
    • Fast Company Best Workplaces for Innovators (2022)
    • Built In LGBTQIA+ Advocacy Award (2022)

    Maven is looking for a high energy, passionate, detailed-oriented and experienced Associate to join our Client Success Team. The Associate will play a critical role in supporting Maven's rapidly growing, high-volume Small and Medium-Sized Business (SMB) segment with a high level of responsibility and visibility across the team. You will support the Client Success SMB team as part of a group triage team, to support rapid response and support on client questions, reporting needs, and post-launch account requirements for a pooled group of SMB clients.

    As Client Success Senior Associate at Maven, you will:

    • Ensure that all inbound SMB client communications to our pooled support inbox are handled in a timely, consistent and professional manner
    • Utilize Salesforce Cases system for triage, communication and resolution workflows; partner closely with other team triage colleagues to ensure high level of accountability and limit redundancy in addressing client tickets
    • Use internal knowledge base to solve tickets and identify resources to support appropriate client response
    • Follow escalation protocols correctly to ensure tickets are routed to the right teams for support and/or that you seek additional support to respond to clients appropriately; help to support and maintain these documented protocols and identify opportunities for process improvement where needed
    • Lead bi-annual client reporting review and support follow-up to clients through professional written communication and/or live client conversations, when appropriate, to address questions and issues
    • Support any client renewals and upsells from inception to signature.
    • Help to maintain happy and healthy business relationships with our SMB clients; capture and own SMB client issues to ensure customer success and loyalty
    • Work closely with broader Client Success team members in a collaborative team environment to increase efficiencies across our book of business.
    • Suggest improvements to training materials and knowledge base when undocumented issues arise, and also help to guide the onboarding and training of future Associate hires
    • Identify systematic issues based on your experience working directly with clients and bring to appropriate cross-functional teams to identify and solve with process improvements

    We're looking for you to bring:

    • 2-4 years of experience in client success, account management, project management and/or operations
    • Passion for healthcare, telehealth, and/or start ups
    • Strong interpersonal and verbal, written, and presentation skills, ability to communicate clearly and persuade, and influence internal and external stakeholders
    • Strong writing skills including ability to craft and send thoughtful and professional client-facing emails to respond to questions/inquiries
    • Ability to prioritize and manage multiple tasks
    • Attention to detail and high degree of accuracy in task management and follow-through

    Helpful experiences and skills (if you don't have them, you can learn them with us):

    • Experience using tools including Salesforce, Asana, Slack, Looker (or other data visualization tools)
    • Project management, attention to detail, and CRM data entry hygiene experience
    • High Volume Client Support Experience
    • Background in a healthcare-related field
    • Background in account management

    For candidates in NYC, CO, or CA, the base salary range for this role is $72,000-$85,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

    This role is only open to candidates in the NYC-metropolitan area and will require you to be in-office for 3 days each week (Tuesday, Wednesday, Thursday). While flexibility will always be core to Maven's policies, we also believe in the power of in-person connection. Our hybrid work policy was created with both principles in mind.

    At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

    Benefits & Perks:

    We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

    • Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
    • Whole-self care through wellness partnerships
    • Weekly breakfast, lunch, and get-togethers
    • 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
    • Annual professional development stipend and access to a personal career coach through Maven
    • 401K matching for US-based employees (immediately vesting)

    These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

    Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an email address (e.g ). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: For general and additional inquiries, please contact us at

  • Dripos

    Customer Success Associate at

    5 days ago

    Dripos New York, United States

    **Customer Success Associate at Dripos** · About Dripos · Dripos is an all-in-one solution for coffee shops that handles everything from point of sale to accounting for our customers. We look to bring people into our data-driven and iteration-based company, which believes in tran ...

  • Haymarket Media, Inc

    Associate Client Success Specialist

    1 week ago

    Haymarket Media, Inc New York, United States

    **Associate Client Success Specialist** · Haymarket Media, Inc. is seeking an **Associate Client Success Specialist** to join the BMG team. This position is located in our **NYC **office. · **Job Overview**: · **Responsibilities**: · - Manage all custom and traditional sponsorshi ...

  • Sky IT Group

    Customer Success Associate

    3 weeks ago

    Sky IT Group New York, United States

    Customer Success Associate (Business Analyst) - SKYPAD · About Sky IT: · Sky I.T. Group is the home of SKYPAD, a leading B2B SaaS platform, supporting the collaboration of the world's most recognizable brands with the top retailers across the globe. Leveraging automation and self ...

  • Maven Clinic

    Client Success Associate

    3 weeks ago

    Maven Clinic New York, United States

    Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & ...

  • Sky IT Group

    Customer Success Associate

    3 weeks ago

    Sky IT Group New York, United States

    Customer Success Associate (Business Analyst) - SKYPAD · About Sky IT: · Sky I.T. Group is the home of SKYPAD, a leading B2B SaaS platform, supporting the collaboration of the worlds most recognizable brands with the top retailers across the globe. Leveraging automation and sel ...

  • Chess At Three

    Customer Success Associate

    2 weeks ago

    Chess At Three New York, United States

    Company Description: · Thinking Cup Learning ("TCL") is a VC-backed early education company based in New York City that uses the power of storytelling to break down complex subjects for young children ages three and up. · We teach tricky subjects like chess and music through fu ...

  • Sky IT Group

    Customer Success Associate

    1 week ago

    Sky IT Group New York, United States

    Customer Success Associate (Business Analyst) - SKYPAD · Please make an application promptly if you are a good match for this role due to high levels of interest. · About Sky IT: · Sky I.T. Group is the home of SKYPAD, a leading B2B SaaS platform, supporting the collaboration ...

  • Stellar Health

    Provider Success Associate

    3 weeks ago

    Stellar Health New York, United States Full time

    About Stellar Health: · Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes. · At Stellar Health, we help primary care provid ...

  • Net At Work

    Customer Success Associate

    3 weeks ago

    Net At Work New York, United States

    · Position at Net at Work · About Net at work: · Net at Work provides next-generation technology solutions and services that enable our clients to unleash the power of their businesses. These solutions are customized to meet the demands of specific industries through the integ ...

  • Fitch Ratings

    Customer Success Associate

    3 days ago

    Fitch Ratings New York, United States

    Customer Success Associate - CreditSights · Fitch Solutions is currently seeking a Customer Success Associate - CreditSights based out of our New York City office. As a trusted partner, a Customer Success Associate will expertly blend relationship management, training and educati ...

  • Fitch Group

    Customer Success Associate

    3 days ago

    Fitch Group New York, United States

    Customer Success Associate - CreditSights · Fitch Solutions is currently seeking a Customer Success Associate - CreditSights based out of our New York City office. As a trusted partner, a Customer Success Associate will expertly blend relationship management, training and educat ...

  • Eulerity

    Customer Success Associate

    1 week ago

    Eulerity New York, United States

    Eulerity is a rapidly growing technology company providing marketing automation technology to small businesses and franchises. · Our industry-recognized proprietary software solution supports the creation, execution, and analysis of paid marketing across all major digital channe ...

  • Foursquare

    Customer Success Associate

    3 weeks ago

    Foursquare New York, United States

    About Foursquare · Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical places. Foursquare's flexible building blocks include technology to maximize marketing impact and dr ...

  • Foursquare

    Customer Success Associate

    3 days ago

    Foursquare New York, United States

    About Foursquare · Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical places. Foursquare's flexible building blocks include technology to maximize marketing impact and driv ...

  • Maven Clinic

    Client Success Associate

    3 weeks ago

    Maven Clinic New York, United States

    Job Description · Job DescriptionMaven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertilit ...

  • Stellar Health

    Provider Success Associate

    4 days ago

    Stellar Health New York, United States

    Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes. · At Stellar Health, we help primary care providers put patient health fir ...

  • Ethic

    Client Success Associate

    2 weeks ago

    Ethic New York, United States Full time

    What you'll do: · Ethic is looking for exceptional Client Success candidates to support the growth of our client base. The Client Success function serves as the main point of contact for clients in their day to day service needs. You'll work closely with Relationship Managers, P ...

  • Sotheby's Corporation

    Associate, Client Success, SFS

    1 week ago

    Sotheby's Corporation New York, United States

    Underwriting Coordinate with Sothebys auction house departments to complete all diligence and underwriting requirements per the SFS Loan Policy Liaise with clients to gather necessary supporting documentation (proof of ownership/identity, corporate Client Success, Associate, Prop ...

  • Sotheby's

    Associate, Client Success, SFS

    1 week ago

    Sotheby's New York, United States

    ABOUT SOTHEBY'S · Established in 1744, Sotheby's is the world's premier destination for art and luxury. Sotheby's promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trust ...

  • Kinship

    Customer Success Associate- PetExec

    6 days ago

    Kinship New York, United States

    *Remote opportunity- must be located within the eastern standard time zone* · As a customer success associate, you will work closely with our customers/packmates in the pet industry to answer questions about the PetExec software to include how to perform day-to-day functions (sc ...