Jobs
>
New York City

    Provider Success Associate - New York, United States - Stellar Health

    Stellar Health
    Stellar Health New York, United States

    5 days ago

    Default job background
    Full time
    Description
    About Stellar Health:

    Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes.

    At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.

    Stellar is a US-based Health-tech backed by Top VCs (General Atlantic, Point72, & Primary Venture Partners) with an established product & proven operating model. We've shown that we make a real difference for physician practices and their patients.

    About the position:

    Stellar is looking for a Provider Success Associate who will drive performance impact for our customers by ensuring our Medical Groups are excelling. The Associate will be a strategic partner to healthcare providers, clinicians, and practice staff, ensuring that Stellar users are using the product to improve patient quality outcomes. This role is a key part of our Operations Team.

    What you'll do:
    • Strategize with providers, practice managers, and care team staff members to integrate the Stellar Health platform into practice workflow and improve care quality and documentation
    • Engage and break-through with providers and users who are hesitant to integrate Stellar into their practice workflow
    • Onboard and train practice staff on effective use of the Stellar Health platform
    • Use analytical tools and qualitative insights to assess practice performance over time and guide improvement on value-based care metrics
    • Partner closely with account management counterparts to align provider performance with key customer success metrics
    • Design strategies to help get different types of providers to engage more successfully with Stellar and deliver better outcomes
    • Act as a Stellar Ambassador with clients and with other healthcare stakeholders
    What you need to have:
    • 1-2 years of professional experience
    • Prior experience in relationship management, sales, or customer success preferred
    • Drive to succeed - sees problems and barriers as opportunities
    • Great interpersonal skills - communicates value clearly and persuasively
    • Ability to build relationships and influence behaviors
    • Ability to think strategically and and critically to solve tough problems
    • Can glean insights and make decisions based on data
    • Strong working knowledge of Excel
    • Prior experience with GSuite or Office365 (familiar with modern tech stacks)
    Who will love this job:
    • You get things done and you love working in a dynamic environment; we move quickly and we need a teammate who will too
    • You thrive on helping others and owning successful outcomes
    • You are a team player and understand collaboration and accountability are key
    • You understand, appreciate and enjoy responsibility
    • You are excited by a challenge - you love solving tough problems and getting to the win
    Pay:

    The salary range for this role is $63,000 - $80,000 and will be eligible for a quarterly performance based bonus. Where a new hire falls within this range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Stellar's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Stellar rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.

    Stellar reserves the right to change our compensation bands at any time.

    Perks & Benefits:

    Stellar offers a carefully curated selection of wellness benefits and perks to our employees:
    • Medical, Dental and Vision Benefits
    • Unlimited PTO (and ask our recruiting team about the ways we make sure employees are actually taking PTO)
    • Universal Paid Family Leave, with up to 21 weeks of fully paid leave available to new parents and caregivers
    • Company sponsored One Medical memberships and Citibike memberships
    • Medical Travel Benefits
    • A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
    • Stock Options & a 401k matching program
    • Career development opportunities like Manager Training, coaching, and an internal mobility program
    • A broad calendar of company sponsored social events that for our in-office and remote employees
    Diversity is the key to our success. Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.

    We believe that diverse teams -and the different identities, cultures, and life experiences our team members bring to the table- enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.

    Stellar Health Employment Privacy Notice

    At Stellar Health, your privacy and security as a job seeker is a priority no matter where you are in the interview process. As recruiting scams have become more prevalent, please take note of the following practices to ensure the legitimacy of any interaction with our team.
    • Please note that any communication from our recruiters and hiring managers at Stellar Health about a job opportunity will only be made by a Stellar Health employee with an email address.
    • Stellar Health does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information.
    • We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the Stellar Health People Ops Team with an email address.
    If you are ever unsure whether you are in contact with a legitimate Stellar Health teammate, please contact people- If you believe you've been a victim of a phishing attack, please mark the communication as "spam" and immediately report it by contacting the U.S. Federal Trade Commission.
  • Atrium Staffing

    Customer Success Associate

    33 minutes ago

    Atrium Staffing New York, United States

    About Atrium: · What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. · Client Overview ...

  • Fitch Ratings

    Customer Success Associate

    2 weeks ago

    Fitch Ratings New York, United States

    Customer Success Associate - CreditSights · Fitch Solutions is currently seeking a Customer Success Associate - CreditSights based out of our New York City office. As a trusted partner, a Customer Success Associate will expertly blend relationship management, training and educati ...

  • Fitch Group

    Customer Success Associate

    2 weeks ago

    Fitch Group New York, United States

    Customer Success Associate - CreditSights · Fitch Solutions is currently seeking a Customer Success Associate - CreditSights based out of our New York City office. As a trusted partner, a Customer Success Associate will expertly blend relationship management, training and educat ...

  • Ethic

    Client Success Associate

    1 day ago

    Ethic New York, United States

    What you'll do: · Ethic is looking for exceptional Client Success candidates to support the growth of our client base. The Client Success function serves as the main point of contact for clients in their day to day service needs. You'll work closely with Relationship Managers, P ...

  • Angi

    Associate Manager, Company Success

    4 days ago

    Angi New York, United States

    About the Team · Angi is seeking to fill this key role in its Services team, specifically within Retail Partnerships. The Retail Partnerships team focuses on growth through B2B2C business with retailers. Angi Services is a crucial growth pillar for Angi and has grown to triple-d ...

  • Sotheby's Corporation

    Associate, Client Success, SFS

    3 weeks ago

    Sotheby's Corporation New York, United States

    Underwriting Coordinate with Sothebys auction house departments to complete all diligence and underwriting requirements per the SFS Loan Policy Liaise with clients to gather necessary supporting documentation (proof of ownership/identity, corporate Client Success, Associate, Prop ...

  • Sotheby's

    Associate, Client Success, SFS

    3 weeks ago

    Sotheby's New York, United States

    ABOUT SOTHEBY'S · Established in 1744, Sotheby's is the world's premier destination for art and luxury. Sotheby's promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trust ...

  • Angi

    Associate Manager, Company Success

    1 week ago

    Angi New York, United States

    About the Team · Angi is seeking to fill this key role in its Services team, specifically within Retail Partnerships. The Retail Partnerships team focuses on growth through B2B2C business with retailers. Angi Services is a crucial growth pillar for Angi and has grown to triple-d ...

  • Drawbridge Partners

    Client Success Program Associate

    3 weeks ago

    Drawbridge Partners New York, United States

    Job Description · Job DescriptionCLIENT SERVICE PROGRAM ASSOCIATE · Department: Client Success · Working in Client Success · The Client Success team is a core group within Drawbridge. As an agile team, Client Success works to provide best in class consulting, service and support ...

  • Cognitiv

    Associate Client Success Manager

    3 weeks ago

    Cognitiv New York, United States

    Cognitiv has been revolutionizing the programmatic/ad tech space for the last 8 years as the only programmatic buying platform to leverage Deep Learning in real-time. We use Deep Learning (the most sophisticated machine learning) to build custom algorithms for digital marketers t ...

  • Shipfusion

    Associate Customer Success Manager

    3 weeks ago

    Shipfusion York, United States

    Job Description · Job DescriptionShipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as ...

  • Sky IT Group

    Customer Success Associate

    3 weeks ago

    Sky IT Group New York, United States

    Customer Success Associate (Business Analyst) - SKYPAD · Please make an application promptly if you are a good match for this role due to high levels of interest. · About Sky IT: · Sky I.T. Group is the home of SKYPAD, a leading B2B SaaS platform, supporting the collaboration ...

  • Eulerity

    Customer Success Associate

    3 weeks ago

    Eulerity New York, United States

    Eulerity is a rapidly growing technology company providing marketing automation technology to small businesses and franchises. · Our industry-recognized proprietary software solution supports the creation, execution, and analysis of paid marketing across all major digital channe ...

  • Fitch

    Customer Success Associate

    1 week ago

    Fitch New York, United States

    Customer Success Associate - CreditSights · Fitch Solutions is currently seeking a Customer Success Associate - CreditSights based out of our New York City office. As a trusted partner, a Customer Success Associate will expertly blend relationship management, training and educati ...

  • Optimove

    Customer Success Associate

    1 week ago

    Optimove New York, United States

    · ASSOCIATES PROGRAM FOR CLASS OF 2024 GRADS ONLY · Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-pr ...

  • Foursquare

    Customer Success Associate

    2 weeks ago

    Foursquare New York, United States

    About Foursquare · Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical places. Foursquare's flexible building blocks include technology to maximize marketing impact and driv ...

  • CO0001 The New York Times Company

    Senior Client Operations Associate Success Manager

    5 days ago

    CO0001 The New York Times Company New York, United States Full time

    Description · About the Role · The New York Times is looking for a Client Success Manager to join our Advertising Sales operations team. As a Client Success Manager you oversee customer success and retention for advertising clients by providing the best daily account management ...

  • Kinship

    Customer Success Associate- PetExec

    2 weeks ago

    Kinship New York, United States

    *Remote opportunity- must be located within the eastern standard time zone* · As a customer success associate, you will work closely with our customers/packmates in the pet industry to answer questions about the PetExec software to include how to perform day-to-day functions (sc ...

  • Kinship

    Customer Success Associate- PetExec

    3 weeks ago

    Kinship New York, United States

    *Remote opportunity- must be located within the eastern standard time zone* · As a customer success associate, you will work closely with our customers/packmates in the pet industry to answer questions about the PetExec software to include how to perform day-to-day functions (sc ...

  • Stellar Health

    Senior Provider Success Associate

    3 weeks ago

    Stellar Health New York, United States

    Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes. · At Stellar Health, we help primary care providers put patient health fir ...