Senior Provider Success Associate - New York, United States - Stellar Health

Description

Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes.

At Stellar Health, we help primary care providers put patient health first.

Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy.

Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care.

Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.

Stellar is a US-based Health-tech backed by Top VCs (

General Atlantic, Point72, & Primary Venture Partners)

with an established product & proven operating model. We've shown that we make a real difference for physician practices and their patients.

About the position:

Stellar is looking for a Senior Provider Success Associate who will drive performance impact for our customers by ensuring our Medical Groups are excelling.

The Senior Associate will be a strategic partner to healthcare providers, clinicians, and practice staff, ensuring that Stellar users are using the product to improve patient quality outcomes.

This role is a key part of our Operations Team.

What you'll do:
Strategize with providers, practice managers, and care team staff members to integrate the Stellar Health platform into practice workflow and improve care quality and documentation
Engage and break-through with providers and users who are hesitant to integrate Stellar into their practice workflow
Onboard and train practice staff on effective use of the Stellar Health platform
Use analytical tools and qualitative insights to assess practice performance over time and guide improvement on value-based care metrics
Partner closely with account management counterparts to align provider performance with key customer success metrics
Translate in-depth understanding of provider and practice staff needs into critical insights for product development
Design strategies to help get different types of providers to engage more successfully with Stellar and deliver better outcomes
Develop internal operational best practices for practice performance management
Act as a Stellar Ambassador with clients and with other healthcare stakeholders

What you need to have:
3+ years of professional experience
Prior experience in a healthcare/healthtech environment preferred
Prior experience in relationship management, sales, or customer success
Drive to succeed - sees problems and barriers as opportunities
Great interpersonal skills - communicates value clearly and persuasively
Ability to build relationships and influence behaviors
Ability to think strategically and and critically to solve tough problems
Can glean insights and make decisions based on data
Strong working knowledge of Excel
Prior experience with GSuite or Office365 (familiar with modern tech stacks)

Who will love this job:
You get things done and you love working in a dynamic environment; we move quickly and we need a teammate who will too
You thrive on helping others and owning successful outcomes
You are a team player and understand collaboration and accountability are key
You understand, appreciate and enjoy responsibility
You are excited by a challenge - you love solving tough problems and getting to the win

Pay:
The salary range for this role is

$100,000 - $120,000

and will be eligible for a

quarterly performance based bonus .

Where a new hire falls within this range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role.

Stellar's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range.

Stellar rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.

Stellar reserves the right to change our compensation bands at any time.
Stellar offers a carefully curated selection of wellness benefits and perks to our employees:
Medical, Dental and Vision Benefits
Unlimited PTO (and ask our recruiting team about the ways we make sure employees are actually taking PTO)
Universal Paid Family Leave, with up to 21 weeks of fully paid leave available to new parents and caregivers
Company sponsored One Medical memberships and Citibike memberships
Medical Travel Benefits
A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
Stock Options & a 401k matching program
Career development opportunities like Manager Training, coaching, and an internal mobility program
A broad calendar of company sponsored social events that for our in-office and remote employees
Diversity is the key to our success .

Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.

We believe that diverse teams -and the different identities, cultures, and life experiences our team members bring to the table- enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.

At Stellar Health, your privacy and security as a job seeker is a priority no matter where you are in the interview process .

As recruiting scams have become more prevalent, please take note of the following practices to ensure the legitimacy of any interaction with our team.

Please note that any communication from our recruiters and hiring managers at Stellar Health about a job opportunity will only be made by a Stellar Health employee with an

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Stellar Health does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information.

We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the Stellar Health People Ops Team with an email address.

If you are ever unsure whether you are in contact with a legitimate Stellar Health teammate, please contact people- If you believe you've been a victim of a phishing attack, please mark the communication as "spam" and immediately report it by contacting the U.S.

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Please tell us why you're interested in Stellar Health

Our Operations team works hybrid out of our Union Square office - are you comfortable working from the office 1-2 days per week?

• Are you comfortable traveling onsite to practices?
• Is the posted base compensation range aligned with your expectations?

Are you authorized to work in the United States?

• Do you require sponsorship in order to work in the United States?
• Are any of your family members, or close friends who live in your household, employed at Stellar?
• For government reporting purposes, we ask candidates to respond to the below self identification survey.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Stellar Health's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

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Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Stellar Health's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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Classification of protected categoriesis as follows:
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military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.

military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.

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