Jobs
>
New York City

    Associate Client Success Manager - New York, United States - Cognitiv

    Cognitiv
    Cognitiv New York, United States

    2 weeks ago

    Default job background
    Description
    Cognitiv has been revolutionizing the programmatic/ad tech space for the last 8 years as the only programmatic buying platform to leverage Deep Learning in real-time. We use Deep Learning (the most sophisticated machine learning) to build custom algorithms for digital marketers to help grow their customer base. We have seen explosive growth and are looking for talented people who have a passion to learn about AI and are looking to affect change in a rapidly growing organization . You will be a valued member in a company with great culture and generous benefits.

    Cognitiv is on the cutting edge of ad tech and science, and we are looking for an energetic, creative, fun, experienced problem solver to be part of our Client Success team. This is an opportunity for someone to learn and grow in the dynamic industry of AI digital advertising and help drive success for a fast-growing organization.

    In addition to owning a few accounts, this role will co-own and support other campaign related tasks. This person will collaborate with a group of experienced and extremely dedicated coworkers who are all passionate about advertising, artificial intelligence and automated problem solving. Everyone has a voice, and we encourage new ways of thinking, especially those that will contribute to the overall success of Cognitiv.

    This position will be located in New York City with a hybrid work schedule of 3 days in office (Mon/Tue/Wed) and 2 days remote (Thursday/Friday).

    Responsibilities
    • Deliver superior customer service to clients/agencies and in partnership with sales, help build, foster and develop client relationships
    • Support Client Success teammates in day-to-day tasks and special ad-hoc projects.
    • Set up automated reporting and the creation and submission of screenshots once a campaign is live
    • Collaborates with Ops and Finance for month-end billing summaries and invoices to send to clients
    • Continuously focus on ensuring revenue retention, increasing renewal rates and advertising spend, and apply campaign optimization strategies that meet and exceed clients' KPI goals
    • Work closely and communicate effectively with various functions including, ad operations, product, analytics and data science
    • Work towards growing revenue across your book of business by identifying and helping secure incremental dollars
    • Support sales staff in all day-to-day activities
    • Own and assist in campaign pre-to-post-sale activities for clients, including, but not limited to: contribute to RFP deliverables, communicate and troubleshoot campaign performance and pacing, provide optimizations, insights and recommendations, develop wrap reports and participate in QBRs
    • Demonstrate an excellent understanding of Cognitiv products and services
    Requirements
    • Bachelor's degree in Business, Communications, Marketing and/or equivalent industry experience
    • 0-1 year of sales support, client management, or sales planning experience in the digital media industry
    • 0-1 year direct hands-on experience with advertising implementation and related concepts (DSPs, DMPs, tracking pixels, 3rd party tags, click trackers, viewability standards, etc.)
    • Background in programmatic advertising
    • Demonstrate experience with managing multiple projects and tight deadlines, organization, planning and problem-solving with proven ability to identify and prioritize critical issues
    Preferred Qualifications
    • Creative independent thinker with ability to pivot, roll up sleeves and cross collaborate on a moment's notice
    • Excellent attention to detail and follow-through with team members and clients
    • Ability to thrive in a fast-paced, ever-changing work environment, and take ownership and accountability, as well as manage expectations (internally and externally)
    Salary
    • $60,000-$90,000 Base Salary + Equity
    Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to job-related knowledge, level of relevant experience, education and skills. Base salary is just one component of your total rewards package at Cognitiv. Employees are eligible for equity and various benefits.

    Here are some of the many benefits that our employees receive:

    • Medical, Dental and Vision coverage, including some plans that are 100% employer paid

    • 12 weeks paid parental leave

    • Unlimited PTO

    • Hybrid work model

    • Lunch reimbursement

    • Fitness reimbursement

    • Cell phone reimbursement

    • 401(k) plan

    • Employee Assistance Program

    • Pre-tax commuter benefits

    Cognitiv is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
  • CARTA

    Manager, Founder Success

    5 days ago

    CARTA New York, United States

    The Company You'll Join · Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to unlock the power of equity ownership for more people in more places. · Carta is trusted by more than 40,000 companies and ...

  • Student Beans

    Customer Success Manager

    1 week ago

    Student Beans New York, United States Full time

    As a result of our incredible success and growth, we are looking for a Customer Success Manager to join us. · Requirements · In terms of day to day responsibilities, you will be: · To support the account management team in enabling clients to understand the value that Student Be ...

  • Workiva Inc.

    Product Success Manager

    5 days ago

    Workiva Inc. New York, United States Full time

    The Product Success Manager - Governance, Risk & Compliance (GRC) at Workiva plays a crucial role in driving product adoption and growth success. Working closely with customers, the role focuses on enhancing their overall product experience and ensuring their success. Collaborati ...

  • Beatgrid

    Customer Success Manager

    3 weeks ago

    Beatgrid New York, United States

    We, at Beatgrid, are now looking for an extraordinary Client Success Manager to look after our clients' audience and advertising effectiveness measurement campaigns while ensuring the success of these partnerships and all the stakeholders involved. · You will work directly with t ...

  • DBA Carta, Inc.

    Manager, Founder Success

    2 weeks ago

    DBA Carta, Inc. New York, United States

    The Company You'll Join · Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to unlock the power of equity ownership for more people in more places. · Carta is trusted by more than 40,000 companies and ov ...

  • Gen II Fund Services LLC

    Client Success Manager

    3 weeks ago

    Gen II Fund Services LLC New York, United States

    This role will be responsible for the onboarding, customer success and solution best practices for Gen II Digital Solution's proprietary investor reporting portal. As a member of the Client Success Team, you will be an integral part of client implementation, working closely with ...

  • Org3D

    Customer Success Manager

    1 week ago

    Org3D New York, United States

    Customer Success Manager - Hybrid - NYC · Join one of the fastest growing companies in the legal tech space · We're looking for a strategic customer success manager to join an AI powered legal tech startup. · The role: · Work with up to 25, key mid-market and enterprise accounts ...

  • Artemis Talent Group Ltd

    Customer Success Manager

    4 weeks ago

    Artemis Talent Group Ltd New York, United States

    Customer Success Manager · Location: · New York · Salary: · Up to $170,000 depending on experience · Skills : Customer Success, Customer Retention, Relationship Management, Account Management, Up-Selling, Cross-Selling, Compliance, Regulatory Reporting, Trade Surveillance, M ...

  • Trace One

    Customer Success Manager

    1 week ago

    Trace One New York, United States

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufactu ...

  • Zoomin

    Customer Success Manager

    3 weeks ago

    Zoomin New York, United States

    Zoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest pot ...

  • Talentvolt Recruitment Search

    Customer Success Manager

    2 weeks ago

    Talentvolt Recruitment Search New York, United States

    Job Description · Job DescriptionCustomer Success Manager · Discover a career move within a cutting-edge Retail Solutions Service Provider with a compelling solution proposition within the retail landscape · We are on the hunt to find a US based, exceptional customer success man ...

  • PermitFlow

    Customer Success Manager

    2 weeks ago

    PermitFlow New York, United States

    Job Description · Job Description About PermitFlowPermitFlow's mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, ap ...

  • Brightflag

    Customer Success Manager

    3 weeks ago

    Brightflag New York, United States

    The Opportunity · Brightflag is the fastest growing company in the legal tech space and the #1 rated enterprise legal management product on G2. We're bringing a trailblazing product, which is truly differentiated, to a fast growing market. And we are continuing to invest heavily ...

  • Archive

    Brand Success Manager

    3 weeks ago

    Archive New York, United States

    We're looking for a proactive and enthusiastic person, who defines success as seeing our brand partners succeed, to join our exciting and fast growing Brand Success team. You will work cross-functionally across the team at Archive - including Strategy & Operations, Marketing, and ...

  • Trident Search

    Customer Success Manager

    1 week ago

    Trident Search New York, United States

    Trident Search is on the hunt for a passionate and motivated Customer Success Manager to join the ranks of company who are revolutionizing enterprise technology with their exceptional Saas product. · You will use your talents as a Customer Success Manager to help tech teams hois ...

  • Altrata

    Client Success Manager

    3 weeks ago

    Altrata New York, United States

    The Client Success Manager is a core member of Altrata's global Customer Success organization. This team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous Improvement, and deliver outstanding customer experie ...

  • EXPLO

    Customer Success Manager

    2 weeks ago

    EXPLO New York, United States

    Customer Success Manager · Explo is looking for a Customer Success Manager to help manage and expand current accounts, while building the foundation for our Customer Success Organization as the first Customer Success hire at the company. You should be passionate about working wi ...

  • Contentful Inc

    Customer Success Manager

    1 week ago

    Contentful Inc New York, United States

    About the opportunity · Spanish-speaking role · As a Customer Success Manager, you will work directly with Contentful customers in your region, to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our c ...

  • L&P Group

    Customer Success Manager

    2 days ago

    L&P Group New York, United States

    Job Description · Job DescriptionL&P Group is a leading provider of innovative solutions in the digital marketing industry. We are currently seeking a highly motivated and detail-oriented individual to join our team as a Customer Success Manager. In this role, you will be respons ...

  • Beatgrid

    Customer Success Manager

    4 weeks ago

    Beatgrid New York, United States

    We, at Beatgrid, are now looking for an extraordinary Client Success Manager to look after our clients' audience and advertising effectiveness measurement campaigns while ensuring the success of these partnerships and all the stakeholders involved. · You will work directly with ...