Jobs
>
New York City

    Client Success Manager - New York, United States - Altrata

    Altrata
    Altrata New York, United States

    1 week ago

    Default job background
    Description
    The Client Success Manager is a core member of Altrata's global Customer Success organization. This team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous Improvement, and deliver outstanding customer experience to our clients. We are looking for an energetic and passionate Client Success Manager who loves to problem solve and has experience developing and maintaining strong relationships with senior stakeholders.

    The Client Success Manager will work with a pre-defined group of our key enterprise customers, develop relationships across the userbase and play an instrumental part in client retention. They will strategically collaborate with clients to understand their strategy and goals and implement engagement strategy to drive success. They will act as their first point-of contact for any queries or issues and provide an accurate and timely response.

    What You'll Do
    • Engage with clients in a consultative and consistent manner(e.g. quarterly business reviews, roadmap presentations, and product training)
    • Nurture relationships within your portfolio of strategic customers
    • By engaging your customers using a consultative approach, you'll position yourself as a preferred long-term strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation, usage, adoption, product issues
    • Educate and train the client users on the best ways to utilize our products and features. You'll build success plans to follow data-driven approaches and measure progress based on KPIs
    • Analyze product usage data proactively to take necessary actions to improve product adoption and reduce churn
    • Co-creating impact plans with the Account Manager with definite success metrics and engagement strategies
    • Evangelize and guide customers to implement improvements
    • Develop creative solutions in collaboration with your Account Manager to discover opportunities for growth and drive net expansion
    Who You Are
    • You are a strong multitasker, leader, and adaptable team player
    • You think creatively in order to improve the platform internally and externally for the business and for clients
    • You are all about phenomenal customer service and strive always to provide an extraordinary client experience
    • You absolutely love to work collaboratively to problem-solve and to help others
    • You have a thirst for product knowledge and can provide subject matter expertise on the usage and functionality of our product applications and tools
    • You are a person who listens to the needs of your clients and works with them to show how our solutions can help meet our client's goals
    • You are an inspiring leader who is willing to work collaboratively with the team to achieve results for clients
    Education/Experience
    • You currently are working in, or have previous experience supporting large enterprise customers
    • Experience providing SAAS product support preferred
    • 4-5 years' experience in a customer success or application support role preferred
    • Strong analytical skills with experience leveraging data and insights to build business cases
    • Strong communication, presentation, and influencing skills
    • Experience with Salesforce, Groove or FreshDesk is a big plus
    • Self-starter with a strong understanding of project management practices
    • Team player with a customer-centric mindset
    • Organized and disciplined around setting success measures and KPIs
    About Altrata

    Altrata is a global leader in people intelligence. It includes more than 100 million profiles on wealthy individuals around the world and more than 12 million profiles on senior decision makers, board members and c-suite leaders. Altrata provides intelligence on the people who are most impactful to our clients' success.

    Advanced integration solutions allow deeper insights and access to billions of connections helping clients close more deals, manage risk, and identify up and coming talent quickly. Our data is actionable, accurate, and comprehensive. Powered by a global team of more than 400 researchers who are committed to maintaining millions of profiles and changing data points, so you can effectively engage and make meaningful, lasting connections.

    AltrataTM is comprised of five distinct offerings: BoardEx, Boardroom Insiders, RelSci, WealthEngine, and Wealth-X.

    Altrata is actively committed to promoting, fostering, and nurturing a diverse and inclusive environment, and all applicants will receive equal consideration regardless of race, sex, religion, color, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We recognize that these types of statements appear often in job descriptions. At Altrata, we really and truly mean it.
  • Talentvolt Recruitment Search

    Customer Success Manager

    1 week ago

    Talentvolt Recruitment Search New York, United States

    **Customer Success Manager** · Discover a career move within a cutting-edge** Retail Solutions **Service Provider** with a compelling solution proposition within the retail landscape · We are on the hunt to find a US based, exceptional customer success manager ideally with an und ...

  • Perchwell

    Manager, Customer Success

    1 day ago

    Perchwell New York, United States

    Location · - New York Office · Type · - Full time · Department · - Customer Success · Compensation · $95K - $130K - Offers Equity · **Who We Are** · Perchwell is the premier workflow software and data platform for real estate professionals and consumers. Based on the industry's f ...

  • Capital Rx

    Customer Success Manager

    2 weeks ago

    Capital Rx New York, United States

    **About the Role**: · Capital Rx is seeking a self-driven customer success manager to fill a client facing role will report to our manager of customer success. This individual will be accountable for managing and servicing new and existing clients of JUDI's Adjudication platform. ...

  • Greenwing Technology

    Customer Success Manager

    1 day ago

    Greenwing Technology Newark, United States

    Greenwing Technology is looking for a full time technically savvy customer success manager who loves to go above and beyond for the customer. Duties of the customer success manager will include maintaining customer relationships, contributing to sales and marketing, on-boarding a ...

  • Integral Ad Science

    Customer Success Manager

    1 week ago

    Integral Ad Science New York, United States

    We're looking to hire a passionate and motivated Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science's partners. You will drive our approach to account success. You will be at the heart of our customer oper ...

  • PermitFlow

    Customer Success Manager

    1 week ago

    PermitFlow New York, United States

    **About PermitFlow**: · We've raised $5.5m+ led by Initialized Capital, Y Combinator, and the founders and executives from Zillow, PlanGrid, Thumbtack, Opendoor, Bluebeam, Uber, Twitter, HubSpot, Procore, Yelp, Brex, and more. · Our team is remote first and consists of architects ...

  • Equativ

    Customer Success Manager

    1 week ago

    Equativ New York, United States

    **Role Summary** · As a Customer Success Manager at Equativ, you will play a critical role in ensuring the success and satisfaction of both agency and self-service clients. Your primary focus will be to drive customer adoption and usage of our deal curation platform, monitor and ...

  • Per Scholas

    Apprenticeship Success Manager

    1 week ago

    Per Scholas New York, United States

    **ABOUT PER SCHOLAS**: · For nearly 30 years, Per Scholas has been on a mission to drive equity and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorou ...

  • Smartrr

    Manager of Client Success

    1 week ago

    Smartrr New York, United States

    We're looking to add an experienced Manager of Client Success who can help our team of CS professionals build meaningful advisory relationships with the entrepreneurs, founders and business operators who make up our client base. With a track record of outstanding support and deep ...

  • Future Publishing

    Client Success Manager

    1 week ago

    Future Publishing New York, United States

    Are you proficient in project management / client services in the digital media and branded content space and passionate about delivering best-in-class service? Are you skilled in creating and maintaining timelines for custom programs? Do you have experience in working cross-func ...

  • Trustpilot

    Enterprise Customer Success Manager

    1 week ago

    Trustpilot New York, United States

    **We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there's still an exciting journey ahead of us. Do you want to join us at the heart of trust?**: · The Enterprise Customer Success team a ...

  • Axomic

    Scale Customer Success Manager

    1 week ago

    Axomic New York, United States

    **Company Description** · OpenAsset is the only Digital Asset Management solution built for the Architecture, Construction and Engineering industries. We have over 900 clients and 20 years of experience delivering value. Our vision is to inspire people through visualization of th ...

  • Network For Teaching Entrepreneurship

    Global Programs Success Manager

    2 weeks ago

    Network For Teaching Entrepreneurship New York, United States

    **Global Programs Success Manager** · The Network for Teaching Entrepreneurship (NFTE) activates the entrepreneurial mindset and builds start-up skills in youth and young adults from under-resourced communities to ensure their success and create a more vibrant and inclusive socie ...

  • Box

    Scaled Customer Success Manager

    1 week ago

    Box New York, United States

    **WHAT IS BOX?** · Box is the world's leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their ...

  • Workday

    Customer Success Manager, + Hiredscore

    2 weeks ago

    Workday New York, United States

    Your work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us a ...

  • Magnite

    Account Manager, Client Success

    6 days ago

    Magnite New York, United States

    Account Manager, Client Success · New York, New York · Hybrid Schedule (M/F remote, T/W/TH in-office) · At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we're looking for people to h ...

  • Infillion

    Client Success Manager, Instadium

    1 week ago

    Infillion New York, United States

    **About the Company** · Infillion is the only global media platform combining the power of MediaMath's industry-leading data and technology with the unrivaled performance of TrueX's interactive video and CTV technology. Infillion works with more than 1,400 of the world's leading ...

  • PORR SUISSE AG

    Customer Success Manager

    2 weeks ago

    PORR SUISSE AG New York, United States

    Du erarbeitest mit dem Kunden die technischen und organisatorischen Anforderungen für die Anbindung an unsere Plattform. · Du passt den Onboarding-Prozess bestmöglich an die Kundenwünsche an und sorgst für eine fristgerechte Umsetzung. · Es fällt dir leicht, Produkte und Anwendun ...

  • Procore Technologies

    Manager of Customer Success, Enterprise, General

    1 week ago

    Procore Technologies New York, United States

    **Job Description** This is a hybrid position with the expectation to go into our New York office 1x per week.** · We're looking for a **Manager of Customer Success** to help lead, scale, and inspire a team of accomplished individuals committed to providing long-term value to Pro ...

  • The Athletic Clubs

    Customer Success Manager

    2 weeks ago

    The Athletic Clubs Brooklyn, United States Full time

    Job Overview: · In addition the CSM will be responsible for coaching 15 training sessions per week as set forth by the GM. · **Responsibilities**: · - Develop and maintain strong relationships with customers to understand their needs and ensure their success · - Serve as the main ...