Customer Success Manager - New York, United States - Equativ

Equativ
Equativ
Verified Company
New York, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Role Summary


As a Customer Success Manager at Equativ, you will play a critical role in ensuring the success and satisfaction of both agency and self-service clients.

Your primary focus will be to drive customer adoption and usage of our deal curation platform, monitor and optimize deal performance, and provide proactive support to both self-service and managed-service programmatic buyers.


Responsibilities:


  • Foster strong, longlasting relationships with clients, acting as their primary point of contact and providing exceptional customer support, proactive upselling and promoting new features/products.
  • Work cross functionally with the sales team and receive clients' requests for proposal and translate into customized deals tailored to the client goals, KPIs and objectives.
  • Continuously monitor the performance of private marketplace deals (PMPs), regularly reviewing key metrics to ensure they are on track to meet or exceed clients goals.
  • Identify areas for improvement in client PMPs, and work closely with clients to implement strategies that maximize their success.
  • Assist customers in creating and troubleshooting any technical issues as needed, ensuring a smooth and efficient experience.

Qualifications:


  • 12 years of experience in advertising or AdTech industry
  • Nice to have/preferred: Agency or trading desk experience, experience working within a major DSP such as DV360 or The Trade Desk
  • Client facing experience in an account management role or sales role
  • Time management and organizational skills
  • Ability to work cross functionally with other teams within the organization
  • Great communication skills, both verbal and written

Compensation
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About us


Equativ is the new single name for Smart Adserver, DynAdmic, LiquidM and Nowtilus — four proven innovators in advertising technology.

The vertically integrated company provides brand and privacy-safe solutions that empower its clients to achieve maximum impact while respecting the rights of consumers.

The union combines client expertise and engineering excellence to serve the interests of both the supply
- side and demand-side with equal professionalism and technical sophistication.


The company is ranked on the Deloitte Technology Fast 500 EMEA and in the Financial Times' FT 1000
: Europe's Fastest-Growing Companies.


Come and lead the charge with us in **building a transparent ecosystem based on quality
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