- Strategize with providers, practice managers, and care team staff members to integrate the Stellar Health platform into practice workflow and improve care quality and documentation
- Engage and break-through with providers and users who are hesitant to integrate Stellar into their practice workflow
- Onboard and train practice staff on effective use of the Stellar Health platform
- Use analytical tools and qualitative insights to assess practice performance over time and guide improvement on value-based care metrics
- Partner closely with account management counterparts to align provider performance with key customer success metrics
- Translate in-depth understanding of provider and practice staff needs into critical insights for product development
- Design strategies to help get different types of providers to engage more successfully with Stellar and deliver better outcomes
- Develop internal operational best practices for practice performance management
- Act as a Stellar Ambassador with clients and with other healthcare stakeholders
- 3+ years of professional experience
- Prior experience in a healthcare/healthtech environment preferred
- Prior experience in relationship management, sales, or customer success
- Drive to succeed - sees problems and barriers as opportunities
- Great interpersonal skills - communicates value clearly and persuasively
- Ability to build relationships and influence behaviors
- Ability to think strategically and and critically to solve tough problems
- Can glean insights and make decisions based on data
- Strong working knowledge of Excel
- Prior experience with GSuite or Office365 (familiar with modern tech stacks)
- You get things done and you love working in a dynamic environment; we move quickly and we need a teammate who will too
- You thrive on helping others and owning successful outcomes
- You are a team player and understand collaboration and accountability are key
- You understand, appreciate and enjoy responsibility
- You are excited by a challenge - you love solving tough problems and getting to the win
- Medical, Dental and Vision Benefits
- Unlimited PTO (and ask our recruiting team about the ways we make sure employees are actually taking PTO)
- Universal Paid Family Leave, with up to 21 weeks of fully paid leave available to new parents and caregivers
- Company sponsored One Medical memberships and Citibike memberships
- Medical Travel Benefits
- A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
- Stock Options & a 401k matching program
- Career development opportunities like Manager Training, coaching, and an internal mobility program
- A broad calendar of company sponsored social events that for our in-office and remote employees
- Please note that any communication from our recruiters and hiring managers at Stellar Health about a job opportunity will only be made by a Stellar Health employee with an email address.
- Stellar Health does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information.
- We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the Stellar Health People Ops Team with an email address.
-
Customer Success Associate at
5 days ago
Dripos New York, United States**Customer Success Associate at Dripos** · About Dripos · Dripos is an all-in-one solution for coffee shops that handles everything from point of sale to accounting for our customers. We look to bring people into our data-driven and iteration-based company, which believes in tran ...
-
Associate Client Success Specialist
1 week ago
Haymarket Media, Inc New York, United States**Associate Client Success Specialist** · Haymarket Media, Inc. is seeking an **Associate Client Success Specialist** to join the BMG team. This position is located in our **NYC **office. · **Job Overview**: · **Responsibilities**: · - Manage all custom and traditional sponsorshi ...
-
Customer Success Associate
3 weeks ago
Sky IT Group New York, United StatesCustomer Success Associate (Business Analyst) - SKYPAD · About Sky IT: · Sky I.T. Group is the home of SKYPAD, a leading B2B SaaS platform, supporting the collaboration of the world's most recognizable brands with the top retailers across the globe. Leveraging automation and self ...
-
Client Success Associate
3 weeks ago
Maven Clinic New York, United StatesMaven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & ...
-
Customer Success Associate
2 weeks ago
Chess At Three New York, United StatesCompany Description: · Thinking Cup Learning ("TCL") is a VC-backed early education company based in New York City that uses the power of storytelling to break down complex subjects for young children ages three and up. · We teach tricky subjects like chess and music through fu ...
-
Customer Success Associate
3 weeks ago
Sky IT Group New York, United StatesCustomer Success Associate (Business Analyst) - SKYPAD · About Sky IT: · Sky I.T. Group is the home of SKYPAD, a leading B2B SaaS platform, supporting the collaboration of the worlds most recognizable brands with the top retailers across the globe. Leveraging automation and sel ...
-
Provider Success Associate
3 weeks ago
Stellar Health New York, United States Full timeAbout Stellar Health: · Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes. · At Stellar Health, we help primary care provid ...
-
Customer Success Associate
1 week ago
Sky IT Group New York, United StatesCustomer Success Associate (Business Analyst) - SKYPAD · Please make an application promptly if you are a good match for this role due to high levels of interest. · About Sky IT: · Sky I.T. Group is the home of SKYPAD, a leading B2B SaaS platform, supporting the collaboration ...
-
Customer Success Associate
3 weeks ago
Net At Work New York, United States· Position at Net at Work · About Net at work: · Net at Work provides next-generation technology solutions and services that enable our clients to unleash the power of their businesses. These solutions are customized to meet the demands of specific industries through the integ ...
-
Customer Success Associate
3 days ago
Fitch Ratings New York, United StatesCustomer Success Associate - CreditSights · Fitch Solutions is currently seeking a Customer Success Associate - CreditSights based out of our New York City office. As a trusted partner, a Customer Success Associate will expertly blend relationship management, training and educati ...
-
Customer Success Associate
3 days ago
Fitch Group New York, United StatesCustomer Success Associate - CreditSights · Fitch Solutions is currently seeking a Customer Success Associate - CreditSights based out of our New York City office. As a trusted partner, a Customer Success Associate will expertly blend relationship management, training and educat ...
-
Customer Success Associate
1 week ago
Eulerity New York, United StatesEulerity is a rapidly growing technology company providing marketing automation technology to small businesses and franchises. · Our industry-recognized proprietary software solution supports the creation, execution, and analysis of paid marketing across all major digital channe ...
-
Customer Success Associate
3 weeks ago
Foursquare New York, United StatesAbout Foursquare · Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical places. Foursquare's flexible building blocks include technology to maximize marketing impact and dr ...
-
Customer Success Associate
3 days ago
Foursquare New York, United StatesAbout Foursquare · Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical places. Foursquare's flexible building blocks include technology to maximize marketing impact and driv ...
-
Provider Success Associate
4 days ago
Stellar Health New York, United StatesHistorically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes. · At Stellar Health, we help primary care providers put patient health fir ...
-
Client Success Associate
3 weeks ago
Maven Clinic New York, United StatesJob Description · Job DescriptionMaven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertilit ...
-
Client Success Associate
2 weeks ago
Maven Clinic New York, United StatesJob Description · Job DescriptionMaven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertilit ...
-
Client Success Associate
2 weeks ago
Ethic New York, United States Full timeWhat you'll do: · Ethic is looking for exceptional Client Success candidates to support the growth of our client base. The Client Success function serves as the main point of contact for clients in their day to day service needs. You'll work closely with Relationship Managers, P ...
-
Associate, Client Success, SFS
1 week ago
Sotheby's Corporation New York, United StatesUnderwriting Coordinate with Sothebys auction house departments to complete all diligence and underwriting requirements per the SFS Loan Policy Liaise with clients to gather necessary supporting documentation (proof of ownership/identity, corporate Client Success, Associate, Prop ...
-
Associate, Client Success, SFS
1 week ago
Sotheby's New York, United StatesABOUT SOTHEBY'S · Established in 1744, Sotheby's is the world's premier destination for art and luxury. Sotheby's promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trust ...
Senior Provider Success Associate - New York, United States - Stellar Health
Description
About Stellar Health:Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes.
At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.
Stellar is a US-based Health-tech backed by Top VCs (General Atlantic, Point72, & Primary Venture Partners) with an established product & proven operating model. We've shown that we make a real difference for physician practices and their patients.
About the position:
Stellar is looking for a Senior Provider Success Associate who will drive performance impact for our customers by ensuring our Medical Groups are excelling. The Senior Associate will be a strategic partner to healthcare providers, clinicians, and practice staff, ensuring that Stellar users are using the product to improve patient quality outcomes. This role is a key part of our Operations Team.
What you'll do:
The salary range for this role is $100,000 - $120,000 and will be eligible for a quarterly performance based bonus. Where a new hire falls within this range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Stellar's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Stellar rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.
Stellar reserves the right to change our compensation bands at any time.
Perks & Benefits:
Stellar offers a carefully curated selection of wellness benefits and perks to our employees:
We believe that diverse teams -and the different identities, cultures, and life experiences our team members bring to the table- enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.
Stellar Health Employment Privacy Notice
At Stellar Health, your privacy and security as a job seeker is a priority no matter where you are in the interview process. As recruiting scams have become more prevalent, please take note of the following practices to ensure the legitimacy of any interaction with our team.