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    Technical Support Specialist- L1 - Cincinnati, United States - Peterson Tech Partners

    Peterson Tech Partners
    Peterson Tech Partners Cincinnati, United States

    2 weeks ago

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    Description
    Job Description

    Job Summary


    A Technical Support Specialist, L1 is rewarding and exciting as you will collaborate directly with a variety Provider office staff to resolve device issues, while providing exceptional customer experience.

    What You Will Do

    Ongoing daily outreach to customers to provide level one technical support
    Build relationships with both customers and vendors
    Efficiently respond to practice and partner questions issues; effectively collaborate with appropriate service resources to ensure resolution in a timely manner
    Meet performance standards for quantity and quality of customer interactions
    Autonomously manage and troubleshoot issues
    Develop thorough knowledge and understanding of customer challenges, expectations and success measure
    Develop ongoing documentation of practices for all customer interactions
    Work collaboratively with internal Customer Success and Onboarding Teammates

    What We Need

    Minimum 2 years' experience in customer service role
    Consistent ability to craft clear, grammatically correct, and professional business communication

    Desired Qualifications

    Strong work ethic and quality standards
    Detail-orientation – strong attention to detail and focus on accuracy
    Proven problem solving and decision-making skills

    What You'll Need To Succeed

    Professional demeanor to successfully represent and serve as part of the company's brand
    Ability to quickly learn the Company's products and services
    Curiosity and a commitment to continuous learning
    Motivated self-starter who proactively takes initiative
    Poise under pressure and ability to work in a fast-paced, high-stress environment
    Highly effective problem-solver with ability to quickly acknowledge when issues should be escalated
    Excellent verbal and written communication skills
    Strong interpersonal skills – ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams
    Exceptional organizational skills and ability to juggle competing priorities
    Advanced skills in Microsoft Word, Excel and PowerPoint

    #J-18808-Ljbffr
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