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    Application Support Specialist - Cincinnati, United States - Insight Global

    Insight Global
    Insight Global Cincinnati, United States

    3 weeks ago

    Insight Global background
    Description

    Location: Cincinnati, OH (Hybrid)

    Duration: Direct Hire

    Salary Range: $50,000 - $75,000 (based upon experience)

    Day to Day:

    Insight Global is seeking for TWO Application Support Specialists to join a legal client's technical team as an Application Support Specialist. The Application Support Specialist position is to provide technical support for the firm's desktop, server applications, related technology.. The role includes maintaining, analyzing, troubleshooting, and repairing software related issues. This includes, but is not limited to, support for all firm approved premise and cloud based software this position reports to the IT Manager.

    Responsibilities

    • Become subject matter expert on core applications as well as trend and recommend associated upgrade paths. Current applications include, but not limited to: Microsoft Office, iManage, LegalBar, Docket Enterprise, and Interaction
    • Participates in the evaluation, testing, and quality assurance of new software applications and updates
    • Help translates business specifications to requirements documentation for new or existing technology
    • Participate in the design, documentation, implementation and training of technology-based workflow to support client and practice group needs
    • Research and recommend technology solutions for specific practice areas
    • Coordinate with other areas/departments where overlap exists to develop efficient procedures to streamline and satisfy practice area needs
    • Support adherence to firm standards and use of firm-supported hardware and software
    • Study existing products, new products, and technologies to obtain an advanced level of knowledge
    • Provide escalated coverage of the Help Desk and backup support to other team members as necessary

    Requirements

    • Ability to proactively monitor ticketing logs from the help desk to trend issues that require long term resolution
    • Demonstrated ability to work collaboratively and constructively with employees, supervisors, and management in a team environment
    • Ability to handle multiple ongoing projects while meeting deadlines and keeping supervisor notified of progress or conflicts
    • Ability to interact with users and vendors in a manner that builds confidence and acceptance of MIS personnel by responding to production problems in accordance with priority
    • Demonstrate ongoing desire to learn new technologies and provide subject matter expertise in areas of responsibilities
    • Contribute to projects in conjunction with co-workers and/or outside contractors and vendors
    • Ability to communicate and document comprehensive technical issues for a non-technical audience in a professional manner
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