Jobs
>
Virginia Beach

    Technical Support Analyst - Virginia Beach, United States - Tidewater Eye Centers

    Tidewater Eye Centers
    Tidewater Eye Centers Virginia Beach, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    We are seeking out a Technical Support Analyst who will be responsible for working with end users to resolve simple to complex technical issues in a geographically dispersed environment. The ideal candidate must have both strong technical troubleshooting skills spanning areas including applications, operating systems, hardware, networking / internet connectivity, among others and will possess excellent communication skills.

    In addition to their day to day support activities the selected candidate will assist the team in identifying areas of improvement when it comes to issue resolution processes, documentation, among other areas to assure the team continues to provide efficient, effective, and best of class support to all end users as our organization grows.

    Essential Responsibilities

    • Serve as the first point of contact for internal customers seeking technical assistance over the phone or email related to a broad range of technical issues.
    • Perform remote troubleshooting through diagnostic techniques and pertinent questions related to 1st to 3rd tier technical issues, including those related to applications, operating systems, hardware, networking, internet connectivity, servers, among other areas in a geographically disbursed environment.
    • Determine the best solution based on the issue and details provided by internal customers by asking the right questions to diagnose issues; update documentation related to issues resolved within the organization's knowledgebase for future use.
    • Report customer feedback and potential product requests to proper internal teams, direct unresolved issues to the proper point of escalation, and follow up with end users who have requested support to ensure their issues have been resolved. help create technical documentation and manuals to help expedite the issue resolution process for similar issues that arise in the future.

    Education and/or Experience

    • High School Diploma or equivalent required. Associate's Degree, Bachelor's Degree, or various applicable certifications highly desired.
    • 2 - 5 years of experience working in a progressive technical support capacity, with previous experience in solving simple to highly complex technical issues spanning multiple IT domains.
    • Strong understanding of applications, Mac / Windows O/S (Linux preferred, but not required), networking (routers, switches, LAN/WAN, wireless technology, TCP/IP, VPN's etc), servers (application, database, etc), hardware (laptops, printers, fax machines, peripherals, among others), email platforms and associated technology (Active Directory, Google Mail), ERP solutions (SAP, MS Dynamics) among others required.
    • Previous experience supporting Google Suite / GSuite solutions within an enterprise environment highly desired.
    • Ability to work on multiple priorities and/or support cases simultaneously.
    • Ability to build positive and collaborative relationships inside and outside the organization.
    • Excellent listening and communication skills, both verbal and written
    • Ability to complete tasks in both a professional and timely manner with minimal supervision.
  • Veros Technologies Llc

    Platform Support Analyst

    1 week ago

    Veros Technologies Llc Virginia Beach, United States

    Working with Veros · Driven by technical excellence and uncompromising principles, Veros Technologies' mission is to solve our clients' toughest technical challenges while being set apart in our actions. A key element that separates us is our dedication to giving back; by partne ...

  • Beaufort LLC

    IT Support Analyst

    2 weeks ago

    Beaufort LLC Virginia Beach, United States

    Job Description · Job DescriptionJoin our Team – IT Support Analyst · As an IT Support Analyst, you will play a crucial role in supporting our technology infrastructure. This position provides an excellent opportunity to develop skills in both technical support and systems admini ...

  • Issuetrak

    Technical Support Analyst

    3 weeks ago

    Issuetrak Virginia Beach, United States

    About the Position · Do you have stellar customer service skills? Are you interested in tech and software? Is your enthusiasm contagious? If so, then you might be the perfect fit for our Issuetrak Technical Support Analyst position Fulfill your mission to help others by providin ...

  • Issuetrak

    Technical Support Analyst

    2 weeks ago

    Issuetrak Virginia Beach, United States

    Job Description · Job DescriptionAbout the Position · Do you have stellar customer service skills? Are you interested in tech and software? Is your enthusiasm contagious? If so, then you might be the perfect fit for our Issuetrak Technical Support Analyst position Fulfill your mi ...

  • Na Oiwi Kane

    Training Support Analyst

    4 days ago

    Na Oiwi Kane Norfolk, United States

    **Job Title: Training Support Analyst - Cargo Fuels Management Accounting** · **Location: Norfolk, VA** · **Introduction**: · Rivet Operations Company ("Rivet") has an opening for a Training Support Analyst to join our rapidly growing team in the Norfolk, Virginia area. This posi ...

  • Sawdey Solution Services

    Operational Support Analyst

    1 week ago

    Sawdey Solution Services Langley AFB, United States

    **Why Choose Us?** · - **Mission-Critical Work**: At Sawdey, we play a vital role in ensuring the security of our nation's digital infrastructure. Join our partnering agencies in tackling complex cybersecurity challenges that have a direct impact on national defense and the prote ...

  • CMT Services Inc

    HRms Functional Support Analyst

    2 weeks ago

    CMT Services Inc Hampton, United States

    **Job Summary**: · **Essential Job Functions**: · (Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.) · - Provide daily user support and troubleshooting of issues. · - Functional liaison with technical team for issues or enh ...

  • Eastern Virginia Medical School

    Technical Support Analyst I

    3 weeks ago

    Eastern Virginia Medical School Norfolk, United States

    Overview: · **Responsibilities**: · General: · - Peripherals may include printers, scanners, PDAs, cameras, networking equipment, and others. · - Respects departmental policies and procedures. · - Guards all EVMS data as confidential under penalty of termination. · - Maintaining ...

  • Portsmouth Regional Hospital

    Artiva Product Support Analyst

    1 day ago

    Portsmouth Regional Hospital Portsmouth, United States

    **Introduction**: · Do you have the career opportunities as a Product Support Analyst I you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare. · **Benefit ...

  • Portsmouth Regional Hospital

    Ehr Support Analyst Ii

    1 week ago

    Portsmouth Regional Hospital Portsmouth, United States

    **Introduction**: · Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) EHR Support Analyst II -Portsmouth Regional -NH with Portsmouth Regional Hospital you can be a part of an organization that is devoted to giving back ...

  • Hampton Roads Transit

    HRms Functional Support Analyst

    1 week ago

    Hampton Roads Transit Hampton, United States

    Individual must be well versed in functional aspects of core Workday HRMS modules with insight into technical aspects. · Individual must be able to define requirements based on current functionality and SME knowledge, as well as be able to map requirements to test scripts and val ...

  • The Intellekt Group

    Unit Support Readiness Analyst

    1 week ago

    The Intellekt Group Hampton, United States

    **Job Title**: Unit Support Readiness Analyst · **Reports to**: Site Lead · **Department/Unit**: ACC/A2 · **Approved by**: Program Manager · **Location**: Langley, VA · **FLSA**: Full-Time Exempt · **Job ID**: 116 · **Job Summary**: · The Unit Support Readiness Analyst provides u ...

  • Quantum Strides LLC

    HRms Functional Support Analyst

    1 week ago

    Quantum Strides LLC Hampton, United States

    About the job **HRMS FUNCTIONAL SUPPORT ANALYST** · Individual must be well versed in functional aspects of core HRMS modules with insight into technical aspects. · Individual must be able to define requirements based on current functionality and SME knowledge, as well as be able ...

  • Apex Systems

    Technical Support Analyst

    6 days ago

    Apex Systems Norfolk, United States

    Apex Systems is looking for a Technical Support Analyst for one of our largest Healthcare clients Please see the overview for the position below and if interested, apply here · **W2 ONLY- NO C2C OR PERSONAL LLCs** · Title: Technical Support Analyst · Client: Sentara · Location: ...

  • Pacific Life

    Product Development Support Analyst Ii

    1 week ago

    Pacific Life Newport Beach, United States

    Pacific Life is investing in bright, agile, and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We're actively seeking a talented Product Support Specialist with a focus on group dental and vision to join the Wor ...

  • VectorCSP

    Technical Support Analyst

    2 days ago

    VectorCSP Hampton, United States

    Job Summary: · Provide functional support to the Airborne Battle Management and Surveillance (E-7 ABMS) platform which provides management and control of air, space, and cyberspace forces and real-time surveillance of the battlespace. · Requirements: · Active TS/SCI/SAP security ...

  • CACI

    Desktop Support

    2 weeks ago

    CACI Virginia Beach, United States

    Desktop Support · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: TS/SCI · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Continental US · - * · **Job Description**: · We are looking for a **D ...

  • Apex Systems

    Technical Support Analyst

    4 days ago

    Apex Systems Norfolk, United States

    Apex Systems has animmediate needfor a Technical Support Analyst in Norfolk, VAThiswill be an Estimated 12 month opportunity supporting one of our Largest Healthcare Clients across the East Coast. Please see below for additional details. · ** HOW TO APPLY **Send yourResumeto: [e ...

  • Watershed Security

    Cyber Support Analyst

    2 weeks ago

    Watershed Security Norfolk, United States

    COMPANY OVERVIEW · Watershed Security is a Veteran Owned Small Business and a leader in providing quality Cyber Security Services to the Federal Government. Watershed is a great place to work, offering a challenging and respectful work environment. We are growing fast and strive ...

  • CACI

    Contract Management Analyst

    5 days ago

    CACI Virginia Beach, United States

    Contract Management Analyst · Job Category: Consulting · Time Type: Full time · Minimum Clearance Required to Start: Secret · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Continental US · - * · CACI is currently looking for a motivated, cust ...