- Providing end-to-end customer support and technical issue resolution for customers and prospects via email, phone, chat, our tracking software, and other electronic media.
- Assisting internal and external customers and prospects with Issuetrak software installation, configuration, and troubleshooting.
- Creating new user accounts for customers and prospects.
- Troubleshooting Issuetrak software-related problems dealing with SQL servers, IIS configuration, Active Directory, email processing (Exchange, POP3, IMAP, and SMTP) and Windows Server configuration.
- Replicating problems within a test environment in order to escalate to the development team for additional assistance.
- Managing, communicating, and escalating issues to the appropriate group or individual for resolution.
- Assisting the Customer Operations Department as needed for various projects and/or supporting internal team members with Issuetrak software or cloud-related issues.
- Assist with internal product testing and conduct regression testing.
- Recommending changes/improvements to the Issuetrak software product.
- Assisting with identifying/analyzing issue trends.
- Training other team members on specific technical topics as needed.
- Acting as a role model for the Issuetrak team culture.
- Assisting with various projects, documentation, and knowledge base reviews/updates and new content creation.
- Other duties as assigned. You must be available to work a flexible shift and for after-hours emergency calls.
- Complete product training with customers.
- Excellent written, verbal, and interpersonal communication skills.
- Availability to work an 8-hour shift between Mon-Fri 8am-8pm after training is completed.
- At least two years of Help Desk and/or technical support experience preferred.
- Education, experience, or a combination that has led to:
- Working knowledge of any of the following: Active Directory, Exchange Server, SQL Server, IIS, and Windows Server, and general website configuration/troubleshooting.
- Proficiency with Microsoft technologies and web application hosting.
- Strong troubleshooting skills with the ability to adapt to the skill level of the customer.
- Software training experience is preferred.
- The ability to learn quickly and adapt to changing priorities.
- Detail-oriented, self-motivated work ethic with a dedication to success.
- Excellent time management, able to effectively prioritize work in a fast-paced environment.
- The ability to work both independently and as a part of a team as needed.
- Generous PTO package
- 13 observed and paid holidays
- A day off for your birthday
- Time off for volunteering
- Medical, dental, and vision insurance
- Simple IRA matching
- Flex schedules available
- DoorDash Pass
-
IT Support Analyst
6 days ago
Beaufort LLC Virginia Beach, United StatesJob Description · Job DescriptionJoin our Team – IT Support Analyst · As an IT Support Analyst, you will play a crucial role in supporting our technology infrastructure. This position provides an excellent opportunity to develop skills in both technical support and systems admini ...
-
Technical Support Analyst
5 days ago
Eye Care Partners Career Opportunities Virginia Beach, United StatesJob Description · Job DescriptionEyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye c ...
-
Technical Support Analyst
1 week ago
Issuetrak Virginia Beach, United StatesAbout the Position · Do you have stellar customer service skills? Are you interested in tech and software? Is your enthusiasm contagious? If so, then you might be the perfect fit for our Issuetrak Technical Support Analyst position Fulfill your mission to help others by providin ...
-
Project Support Analyst
1 week ago
Sawdey Solution Services Virginia Beach, United StatesCategoryProgram/Project Mgmt · Description · The Project Support Analyst (HLD) will be responsible for overall project analysis. · Additional Responsibilities Include, but are not Limited To:Possess an in-depth understanding of the JCIDS process; all relevant functional areas; ...
-
Toll Support Analyst
1 week ago
RK&K Virginia Beach, United States Regular Full timeRK&K is seeking a motivated, detail-oriented Toll Support Analyst. As a member of our tolling department, you will support RK&K in all areas of tolling, which includes operations, planning, analysis, toll systems, tolling policy, performance evaluation, customer service center, v ...
-
Artiva Product Support Analyst
1 week ago
Portsmouth Regional Hospital Portsmouth, United States**Introduction**: · Do you have the career opportunities as a Product Support Analyst I you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare. · **Benefit ...
-
Technical Support Analyst I
3 days ago
Eastern Virginia Medical School Norfolk, United StatesOverview: · **Responsibilities**: · General: · - Peripherals may include printers, scanners, PDAs, cameras, networking equipment, and others. · - Respects departmental policies and procedures. · - Guards all EVMS data as confidential under penalty of termination. · - Maintaining ...
-
Program Support Analyst Ii
1 week ago
Xtreme Solutions Inc Portsmouth, United States**EDUCATION/EXPERIENCE REQUIRED**: · - Bachelor's Degree in business from an accredited University and four (4) years of experience or six (6) years in supporting executive level personnel. · - Proficient in the Microsoft Suite of Office Products (i.e., Word, Power Point, Excel, ...
-
Software Support Analyst
5 days ago
TEKsystems Chesapeake, United StatesJob Description · Job DescriptionDuration · 6 Month(s) contract to hire · Req Description · Description · Software Support Analyst · Top Skills Details · 1. 2-3 years of experience hands with hand on troubleshooting and resolving customer tickets focused between Hardware/Software ...
-
IT Customer Support Analyst
4 days ago
Axelon Portsmouth, United StatesJob Title: IT Customer Support Analyst (Remote) · *Majority of this job will be emailing people to help them solve technical issues* · Responsibilities: Provide application support to internal users under close supervision. · Apply analytical and technical problem-solving skills ...
-
Project Support Analyst
2 weeks ago
Sawdey Solution Services, Inc. Hampton, United StatesThe Project Support Analyst (HLD) will be responsible for overall project analysis. · Additional Responsibilities Include, But Are Not Limited To · Possess an in-depth understanding of the JCIDS process; all relevant functional areas; the Homeland Defense mission area; DoD staf ...
-
Technical Support Analyst
2 weeks ago
Sawdey Solution Services, Inc. Hampton, United StatesTechnical Support Analyst (ABMS - E7) with Security Clearance · 2 weeks ago · Be among the first 25 applicants · hy Choose Us? Mission-Critical Work: At Sawdey, we play a vital role in ensuring the security of our nation's digital infrastructure. Join our partnering agencies in ...
-
Cyber Support Analyst
2 days ago
Watershed Security Norfolk, United StatesJob Description · Job DescriptionCOMPANY OVERVIEW · Watershed Security is a Veteran Owned Small Business and a leader in providing quality Cyber Security Services to the Federal Government. Watershed is a great place to work, offering a challenging and respectful work environment ...
-
Cyber Support Analyst
4 days ago
Watershed Security Norfolk, United StatesJob Description · Job DescriptionCOMPANY OVERVIEW · Watershed Security is a Veteran Owned Small Business and a leader in providing quality Cyber Security Services to the Federal Government. Watershed is a great place to work, offering a challenging and respectful work environment ...
-
Technical Support Analyst
1 week ago
Capleo Global LLC Norfolk, United StatesJob Title: Technical Support Analyst · Location: Norfolk, VA % Onsite from Day 1) · Duration : 6 Months Contract (with a possible extension) · Job Description: · Candidates Must Possess their own parking · Required Skills: · Experience using imaging software to image PCs, prefera ...
-
Cyber Support Analyst
1 week ago
Watershed Security Norfolk, United StatesJob Description · Job DescriptionCOMPANY OVERVIEW · Watershed Security is a Veteran Owned Small Business and a leader in providing quality Cyber Security Services to the Federal Government. Watershed is a great place to work, offering a challenging and respectful work environment ...
-
Technical Support Analyst 2
5 days ago
Serigor Inc Norfolk, United StatesJob Title: Technical Support Analyst 2 (Onsite) · Location: Norfolk, VA · Duration: 12+ Months · Job Description: · The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrad ...
-
hrms functional support analyst
2 weeks ago
Quantum Strides LLC Hampton, United StatesAbout the job HRMS FUNCTIONAL SUPPORT ANALYST Job Summary:Our innovative and growing company is seeking to hire experienced candidates for the position of HRMS Functional Support Analyst. We look forward to viewing your resume.The client is looking to hire a HRMS Functional Suppo ...
-
Technical Support Analyst 2
5 days ago
Serigor Inc. Norfolk, United StatesJob Description · Job DescriptionJob Title: Technical Support Analyst 2 (Onsite) · Location: Norfolk, VA · Duration: 12+ Months · Job Description: · The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. ...
-
HRMS Functional Support Analyst
1 week ago
HonorVet Technologies Norfolk, United StatesPosition: HRMS Functional Support Analyst Department: Technology Reports To: Director of ERP Services location - Virginia (Norfolk/Hampton) Job Summary: Our innovative and growing company is seeking to hire experienced candidates for the position of HRMS Functional Support Analys ...
Technical Support Analyst - Virginia Beach, United States - Issuetrak
Description
Job Description
Job DescriptionAbout the Position
Do you have stellar customer service skills? Are you interested in tech and software? Is your enthusiasm contagious? If so, then you might be the perfect fit for our Issuetrak Technical Support Analyst position Fulfill your mission to help others by providing exceptional technical assistance to a wide variety of customers. We ask you to bring your strong communication skills, your self-motivation, and your team-playership to the table, and we'll guarantee you an opportunity to improve your technical skills and work with the most fun team in Virginia Beach, VA. This hybrid-remote/office position with flexible scheduling gives our employees the support needed to perform their best. Apply for the same job our now-CEO held as his first role at Issuetrak
What You'll Be Doing
The Technical Support Analyst provides technical support for Issuetrak clientele. Your tasks will include:
Requirements
Here's what we're looking for in our ideal candidate:
Benefits
We offer a comprehensive benefits package to all of our employees, including the following:
ABOUT US
Issuetrak is a growing, successful software company based in the Hampton Roads area of Virginia. We have over 30 years of experience in successfully developing issue tracking and process management software for companies of all sizes. We're a customer-centric company with a dedicated vision of creating robust and versatile software solutions for our customers.
At Issuetrak, we're excited about what we do — all of us, no matter our role. We collaborate and openly communicate ideas and happenings. Many of our staff members have been with us for as much as a decade. Our team members enjoy a dynamic work environment where their voices are heard and their contributions recognized. We take care of our team members with a competitive salary and a comprehensive benefits package. And we've been voted one of the best places to work in Hampton Roads
If you share our vision for providing great customer experiences at an exciting, growing software company, we'd love to speak with you