-
Artiva Product Support Analyst
2 weeks ago
Portsmouth Regional Hospital Portsmouth, United States**Introduction**: · Do you have the career opportunities as a Product Support Analyst I you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare. · **Benefit ...
-
Program Support Analyst Ii
2 weeks ago
Xtreme Solutions Inc Portsmouth, United States**EDUCATION/EXPERIENCE REQUIRED**: · - Bachelor's Degree in business from an accredited University and four (4) years of experience or six (6) years in supporting executive level personnel. · - Proficient in the Microsoft Suite of Office Products (i.e., Word, Power Point, Excel, ...
-
Technical Support Analyst I
1 week ago
Eastern Virginia Medical School Norfolk, United StatesOverview: · **Responsibilities**: · General: · - Peripherals may include printers, scanners, PDAs, cameras, networking equipment, and others. · - Respects departmental policies and procedures. · - Guards all EVMS data as confidential under penalty of termination. · - Maintaining ...
-
Ehr Support Analyst Ii
1 day ago
Portsmouth Regional Hospital Portsmouth, United States**Introduction**: · Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) EHR Support Analyst II -Portsmouth Regional -NH with Portsmouth Regional Hospital you can be a part of an organization that is devoted to giving back ...
-
IT Customer Support Analyst
1 week ago
Axelon Portsmouth, United StatesJob Title: IT Customer Support Analyst (Remote) · *Majority of this job will be emailing people to help them solve technical issues* · Responsibilities: Provide application support to internal users under close supervision. · Apply analytical and technical problem-solving skills ...
-
Cyber Support Analyst
3 days ago
Watershed Security Norfolk, United StatesCOMPANY OVERVIEW · Watershed Security is a Veteran Owned Small Business and a leader in providing quality Cyber Security Services to the Federal Government. Watershed is a great place to work, offering a challenging and respectful work environment. We are growing fast and strive ...
-
Technical Support Analyst
2 days ago
Capleo Global LLC Norfolk, United StatesJob Title: Technical Support Analyst · Location: Norfolk, VA % Onsite from Day 1) · Duration : 6 Months Contract (with a possible extension) · Job Description: · Candidates Must Possess their own parking · Required Skills: · Experience using imaging software to image PCs, prefera ...
-
Cyber Support Analyst
4 days ago
Watershed Security Norfolk, United StatesJob Description · Job DescriptionCOMPANY OVERVIEW · Watershed Security is a Veteran Owned Small Business and a leader in providing quality Cyber Security Services to the Federal Government. Watershed is a great place to work, offering a challenging and respectful work environment ...
-
Cyber Support Analyst
1 week ago
Watershed Security Norfolk, United StatesJob Description · Job DescriptionCOMPANY OVERVIEW · Watershed Security is a Veteran Owned Small Business and a leader in providing quality Cyber Security Services to the Federal Government. Watershed is a great place to work, offering a challenging and respectful work environment ...
-
Cyber Support Analyst
4 days ago
Watershed Security Norfolk, United StatesJob Description · Job DescriptionCOMPANY OVERVIEW · Watershed Security is a Veteran Owned Small Business and a leader in providing quality Cyber Security Services to the Federal Government. Watershed is a great place to work, offering a challenging and respectful work environment ...
-
HRms Functional Support Analyst
2 days ago
CMT Services Inc Hampton, United States**Job Summary**: · **Essential Job Functions**: · (Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.) · - Provide daily user support and troubleshooting of issues. · - Functional liaison with technical team for issues or enh ...
-
Cyber Support Analyst
3 days ago
Watershed Security Norfolk, United StatesWatershed Security is a Veteran Owned Small Business and a leader in providing quality Cyber Security Services to the Federal Government. Watershed is a great place to work, offering a challenging and respectful work environment. We are growing fast and strive to deliver our visi ...
-
Cyber Support Analyst
4 days ago
Watershed Security Norfolk, United StatesWatershed Security is a Veteran Owned Small Business and a leader in providing quality Cyber Security Services to the Federal Government. Watershed is a great place to work, offering a challenging and respectful work environment. We are growing fast and strive to deliver our visi ...
-
HRMS Functional Support Analyst
2 weeks ago
HonorVet Technologies Norfolk, United StatesPosition: HRMS Functional Support Analyst Department: Technology Reports To: Director of ERP Services location - Virginia (Norfolk/Hampton) Job Summary: Our innovative and growing company is seeking to hire experienced candidates for the position of HRMS Functional Support Analys ...
-
Technical Support Analyst 2
1 week ago
Serigor Inc Norfolk, United StatesJob Title: Technical Support Analyst 2 (Onsite) · Location: Norfolk, VA · Duration: 12+ Months · Job Description: · The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrad ...
-
HRMS Functional Support Analyst
2 weeks ago
Abacus Norfolk, United StatesJob Description Position: HRMS Functional Support Analyst Department: Technology Reports To: Director of ERP Services Job Summary: Our innovative and growing company is seeking to hire experienced candidates for the position of HRMS Functional Support Analyst. We look forward to ...
-
Technical Support Analyst 2
4 days ago
Serigor Inc. Norfolk, United StatesJob Description · Job DescriptionJob Title: Technical Support Analyst 2 (Onsite) · Location: Norfolk, VA · Duration: 12+ Months · Job Description: · The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. ...
-
Senior Technical Support Analyst
2 weeks ago
Cynet Systems Norfolk, United StatesJob Description: The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades, or replaces hardware and software systems. Supports and maintains user account information includin ...
-
Senior Decision Support Analyst
4 days ago
Highmark Health Norfolk, United StatesThis job works closely with customers and design teams in prioritizing data and information requirements. This job provides analysis in the development and support of projects and data analysis. Determines how decision support systems will provide information required to make eff ...
-
EHR Support Analyst II
2 weeks ago
HCA Healthcare Portsmouth, United States Full timeDescription · Introduction · Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) EHR Support Analyst II -Portsmouth Regional -NH with Portsmouth Regional Hospital you can be a part of an organization that is devoted to gi ...
Software Support Analyst - Chesapeake, United States - TEKsystems
Description
Job Description
Job DescriptionDuration
6 Month(s) contract to hire
Req Description
Description
Software Support Analyst
Top Skills Details
1. 2-3 years of experience hands with hand on troubleshooting and resolving customer tickets focused between Hardware/Software as well as proprietary applications.
2. Effectively communicate with users
3. A computer science Bachelors degree AND programming background- Java, HTML, Oracle, SQL-web development tools
Knowledge of Oracle, JAVA, and C++ highly preferred
The Application Support Analyst is responsible for providing expert technical product support to clients, as well as troubleshooting complex software application issues quickly and effectively. Duties involve responding to clients promptly and professionally, accurately documenting issues and resolutions, and collaborating with clients and internal employees to solve complex technical problems.
The individual will be required to contribute to other aspects of the Customer Support Team.
Position responsibilities include, but are not limited to:
• Assist Technical Support Analysts to provide support for end users
• Diagnose and resolve user problems and educate users on resolutions promptly and professionally
• Ensure end user needs are met with consistently high quality of service provided
• Engage appropriate resources to resolve technical issues and update clients on progress toward resolution
• Fully document each client issue/resolution
• Work on special projects to improve operating efficiency of technical/applications support
• Participate in the on-call support rotation
• Assist in the QA process of new releases of the software
• Other duties as assigned
Qualifications:
• Bachelor's degree and/or equivalent experience and education in a computer science
Or
• Associates degree in related field with 4+ year's experience
• Ability to quickly learn new software and technologies
• Ability to work independently and collaboratively to resolve client issues without detailed supervision in a fast-paced, dynamic environment
• Ability to take ownership of and follow through on client issues until resolution is achieved
• Ability to effectively communicate and coordinate with peers and Management when required
• Experience and creativity in troubleshooting software application problems
• Ability to speak effectively in interpersonal situations
• Excellent verbal and written communication skills
• Strong organizational skills, attention to detail and technical judgment
Knowledge of Oracle, JAVA, and C++ highly preferred
Enterprise Req Skills
troubleshoot, application support, hardware
Job Title
Software Support Analyst
Top Skills Details
1. 2-3 years of experience hands with hand on troubleshooting and resolving customer tickets focused between Hardware/Software as well as proprietary applications.
2. Effectively communicate with users
3. A computer science Bachelors degree AND programming background
Worksite Address
Chesapeake,Virginia,United States,23320
Additional Information
\*\*\* Candidates must be able to work nights and weekends for example: 4 days on 2 days off
Drug Test Required
false
Experience Level
Entry Level
External Communities Job Description
Our client is looking for a Software Support Associate to join there team here in Chesapeake, VA. Ideal candidates will have a degree in Computer Science with passion to grow outside of development. Ideal candidates will have experience within SQL databases, Customer Services.
EVP
laid back environment that encourage open communication and constant learning. There is growth opportunity in this position. He is looking for someone who will stay with the company and grow their career. They have a career path to grow into a software engineer within their company.
testimony - \"it is a very family oriented environment. You interact with everyone \"up the chain\" directly and your voice is heard. You have the opportunity to grow in the company and your leadership is very smart. The people are great\"
Work Environment
4 PMs, 4 systems engineers, 4 help desk team members, direct supervisor
open environment
open communication and team work
Additional Skills & Qualifications
self-starter/ self-motivated
independent
technical background/ knowledge
energetic
extrovert - will be interacting with a team
organized
Business Qualification
Impact to the Internal/External Customer
Internal - will not have the bandwidth to answer all of tickets from the clients in a timely manner
external - clients will not be getting the service promised to them and could potentially take their business elsewhere
Business Challenge
If this position is not filled they will not have the bandwidth to answer all of tickets from the clients in a timely manner. Clients will not be getting the service promised to them and could potentially take their business elsewhere