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    Technical Support Specialist - Cincinnati, United States - Cypress HCM

    Cypress HCM
    Cypress HCM Cincinnati, United States

    2 weeks ago

    Cypress HCM background
    Description

    Technical Support Specialist

    A Technical Support Specialist, L1is rewarding and exciting as you will collaborate directly with a variety of Provider office staff to resolve device issues, while providing exceptional customer experience.

    Responsibilities:

    • Ongoing daily outreach to customers to provide level one technical support
    • Build relationships with both customers and vendors
    • Efficiently respond to practice and partner questions issues; effectively collaborate with appropriate service resources to ensure resolution in a timely manner
    • Meet performance standards for quantity and quality of customer interactions
    • Autonomously manage and troubleshoot issues
    • Develop thorough knowledge and understanding of customer challenges, expectations and success measure
    • Develop ongoing documentation of practices for all customer interactions
    • Work collaboratively with internal Customer Success and Onboarding Teammates

    Qualifications:

    • Minimum 2 years' experience in customer service role
    • Consistent ability to craft clear, grammatically correct, and professional business communication
    • Strong work ethic and quality standards
    • Detail-orientation – strong attention to detail and focus on accuracy
    • Proven problem solving and decision-making skills

    What You'll Need to Succeed:

    • Professional demeanor to successfully represent and serve as part of the company's brand
    • Ability to quickly learn the Company's products and services
    • Curiosity and a commitment to continuous learning
    • Motivated self-starter who proactively takes initiative
    • Poise under pressure and ability to work in a fast-paced, high-stress environment
    • Highly effective problem-solver with ability to quickly acknowledge when issues should be escalated
    • Excellent verbal and written communication skills
    • Strong interpersonal skills – ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams
    • Exceptional organizational skills and ability to juggle competing priorities
    • Advanced skills in Microsoft Word, Excel and PowerPoint

    Compensation: $ $17.50 per hour

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