- 5 years of experience working in a progressive technical support capacity, with previous experience in solving simple to highly complex technical issues spanning multiple IT domains.
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Operations Support Specialist
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Commonwealth Financial Network LLC Cincinnati, United States· Job ID: C-2024-NL · # of Openings: 6 · Category: Service Center · Type: Permanent/ Full-Time · }Min: USD $47,000.00/Yr. · Max: USD $55,000.00/Yr. · Overview · Whether you're looking for a high-energy, inclusive atmosphere or a company that understands the importance of wor ...
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Field Support Specialist I
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US Army Cincinnati, United States Full timeJob Overview: As a Joint Fire Support Specialist, you'll gather intelligence and enemy target location to help the Army determine where and how to deploy artillery in mission-based situations. You'll set up and operate communications systems, encode and decode messages, assist in ...
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Application Support Specialist
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Insight Global Cincinnati, United StatesLocation: · Cincinnati, OH (Hybrid)Duration: · Direct HireSalary Range: · $50,000 - $75,000 (based upon experience)Day to Day:Insight Global is seeking for TWO Application Support Specialists to join a legal client's technical team as an Application Support Specialist. The App ...
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Volunteers of America Ohio-Indiana Cincinnati, OH, United States$1,000- Sign On Bonus · Volunteers of America Ohio & Indiana seeks energetic, self-motivated, dynamic professionals to join its expanding team. VOAOHIN is dedicated to helping those in need rebuild their lives and reach their full potential. As an organization stretching across ...
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Desktop Support Specialist
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Operations Support Specialist
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Commonwealth Financial Network LLC Cincinnati, United StatesJob Description · Job ID: C-2024-NL · # of Openings: 6 · Category: Service Center · Type: Permanent/ Full-Time · }Min: USD $47,000.00/Yr. · Max: USD $55,000.00/Yr. · Overview · Whether you're looking for a high-energy, inclusive atmosphere or a company that understands the im ...
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Technical Support Specialist
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Quest IT Solutions Inc Cincinnati, United StatesRole: Alogent Support Specialist · Location: Cincinnati, OH (day 1 onsite) · Job Description: · Experience: 8+ Years · Responsibilities: · Having 5+ years of implementation/development/support experience on alogent Products like · Alogent interactive capture(AIC) , Alogent Paymen ...
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Operations Support Specialist
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Commonwealth Financial Network Cincinnati, United StatesJob ID: C-2024-NL · The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have. · # of Openings: 6 · Category: Service Center · Type: Permanent/ Full-Time · } Min: USD $47,000.00/Yr. · Max: USD $55 ...
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Customer Support Specialist
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Fidelity Investments Covington, KY, United StatesJob Description: · Are you ready to Launch into a career at Fidelity? · If so, please consider joining our customer service team in Covington, KY. This role requires a consistent balance of remote and on-site participation in our Covington office. Please be mindful of commute di ...
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Technical and Desktop Support Specialist
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Frost Brown Todd LLP Cincinnati, United StatesJob Description · Job DescriptionFrost Brown Todd LLP, a national law firm of 1000+ legal and business professionals in seventeen markets, is currently searching for a Technical & Desktop Support Specialist to join our Cincinnati Office. · Job Responsibilities Include: · Working ...
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IT Support Specialist Field Staff
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EAJ Services, LLC Cincinnati, United StatesJob Description · Job DescriptionSalary: $20-25/hour · Join our team as a full-time employee NextStep Networking, a division of EAJ Services, is an innovative information technology organization seeking to provide a Dignified IT experience to all of our clients. We offer a broad ...
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bracing and clinical support specialist
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Beacon Orthopaedic Partners MSO LLC Cincinnati, United StatesJob Description · Job DescriptionBracing & Clinical Support Specialist - FULL-TIMEM-F with 1 mandatory Saturday a month. 40 hours. Will close one day a week.Position Summary: DME Coordinators are responsible for the patient fitting and education of all durable medical equipment a ...
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Customer Support Specialist
2 weeks ago
Fidelity Investments Covington, KY, United StatesJob Description: · Are you ready to Launch into a career at Fidelity? · If so, please consider joining our customer service team in Covington, KY. This role requires a consistent balance of remote and on-site participation in our Covington office. Please be mindful of commute d ...
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IT Support Specialist
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Eye Care Partners Career Opportunities Cincinnati, United StatesJob Description · Job DescriptionEyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye c ...
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Production Support Sr. Specialist
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Store Operations Support Specialist
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Domino's Corporate Cincinnati, United StatesJob Description · Job DescriptionJob Description · Previously titled: OER Coach, Ops Support Coach · Must be able to relocate. The position is located in Cincinnati, Ohio. · Coach store Team Members, Franchisees, and Marketplace Team Leaders to improve store performance. · Provid ...
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IT Support Specialist
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Integrated Schoolhouse, Inc Cincinnati, United States Full timeAbout us · Integrated Schoolhouse was the vision of a highly experienced and technology-savvy group of educators and technology specialists who believe technology should be a positive, non-threatening experience that fits the needs of students and teachers alike. Technology shoul ...
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InsideHigherEd Cincinnati, United States Administrative Jobs ,Current UC employees must apply internally via SuccessFactors > Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 50,000 students, 11,000 faculty and staff and 340,000 alumni, UC combines a Top 35 pu ...
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Operations Support Specialist
2 weeks ago
Commonwealth Financial Cincinnati, United StatesWhether you're looking for a high-energy, inclusive atmosphere or a company that understands the importance of work/life balance, Commonwealth is your match From generous bonus and 401(k) programs to tuition reimbursement and opportunities for flexi Support Specialist, Operations ...
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Application Support Specialist
1 week ago
Pinnacle Partners, Inc Cincinnati, United StatesPinnacle Partners is assisting our client in their search for an Application Support Specialist to join their team in the Cincinnati, OH area. This successful resource will be responsible for supporting a variety of applications and related technologies. This will include trouble ...
IT Support Specialist - Cincinnati, United States - Cincinnati Eye Institute
Description
Job DescriptionJob Description
We are seeking out a Technical Support Analyst who will be responsible for working with end users to resolve simple to complex technical issues in a geographically dispersed environment.
The ideal candidate must have both strong technical troubleshooting skills spanning areas including applications, operating systems, hardware, networking / internet connectivity, among others and will possess excellent communication skills.
In addition to their day to day support activities the selected candidate will assist the team in identifying areas of improvement when it comes to issue resolution processes, documentation, among other areas to assure the team continues to provide efficient, effective, and best of class support to all end users as our organization grows.
Essential ResponsibilitiesServe as the first point of contact for internal customers seeking technical assistance over the phone or email related to a broad range of technical issues.
Perform remote troubleshooting through diagnostic techniques and pertinent questions related to 1st to 3rd tier technical issues, including those related to applications, operating systems, hardware, networking, internet connectivity, servers, among other areas in a geographically disbursed environment.
Determine the best solution based on the issue and details provided by internal customers by asking the right questions to diagnose issues; update documentation related to issues resolved within the organization's knowledgebase for future use.
Report customer feedback and potential product requests to proper internal teams, direct unresolved issues to the proper point of escalation, and follow up with end users who have requested support to ensure their issues have been resolved.
help create technical documentation and manuals to help expedite the issue resolution process for similar issues that arise in the future.
Education and/or ExperienceHigh School Diploma or equivalent required. Associate's Degree, Bachelor's Degree, or various applicable certifications highly desired.
Strong understanding of applications, Mac / Windows O/S (Linux preferred, but not required), networking (routers, switches, LAN/WAN, wireless technology, TCP/IP, VPN's etc), servers (application, database, etc), hardware (laptops, printers, fax machines, peripherals, among others), email platforms and associated technology (Active Directory, Google Mail), ERP solutions (SAP, MS Dynamics) among others required.
Previous experience supporting Google Suite / GSuite solutions within an enterprise environment highly desired.Ability to work on multiple priorities and/or support cases simultaneously.
Ability to build positive and collaborative relationships inside and outside the organization.
Excellent listening and communication skills, both verbal and written
Ability to complete tasks in both a professional and timely manner with minimal supervision.
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