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    Store Operations Support Specialist - Cincinnati, United States - Domino's Corporate

    Domino's Corporate
    Domino's Corporate Cincinnati, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionJob Description

    Previously titled: OER Coach, Ops Support Coach

    Must be able to relocate. The position is located in Cincinnati, Ohio.

    Coach store Team Members, Franchisees, and Marketplace Team Leaders to improve store performance.

    • Provide hands-on training during evaluations.
    • Provide positive, constructive, and actionable feedback.
    • Identify operational gaps and make recommendations on areas for improvement.
    • Act as a resource for information to the marketplace.
    • Assess and share best practices.


    Conduct Operations Evaluations in all domestic Corporate and Franchise stores.

    • Understand, interpret, uphold, and enforce standards, policies, and procedures.
    • Evaluate all systems in stores to ensure proper compliance against DPLLC Standards and procedures.
    • Evaluate all stores in assigned area multiple times per year.


    Facilitate educational programs on operations evaluation and improvement.

    • Teach classes to Franchisees and General Managers.
    • Partner with Area Leaders/Franchisees/MCOs and Marketplace Trainers to develop additional targeted training that will improve operations in assigned area.
    • Educate marketplace on current and revised standards in a proactive manner.
    • Perform calibration visits with marketplace leaders.

    Special Projects

    • Provide feedback and recommendations to WRC leadership.
    • Participate in special programs such as Domino's Pizza Prep School.
    • Support key WRC leadership and marketplace initiatives, such as awards programs or reference checking
    • Gather and provide specialized data upon request.
    • Support the testing and roll-out of new products.

    Administrative

    • Maintain a consistent and direct link to WRC, Marketplace leaders, and Franchisees with timely and accurate communications.
    • Utilize store data and provided technology to effectively plan store visits.
    • Schedule all travel in the most cost effective manner.
    • Utilize available reports and data to ensure store visits are completed on schedule.
    Qualifications
    • Minimum 1 year as General Manager of a Domino's Pizza store, 2 years preferred
    • Bilingual in Spanish Preferred
    • High School Diploma required
    • Experience as a multi-unit supervisor, Operations Trainer, or AL-Fran Ops preferred
    • Role model operator with a history of exceptional evaluation scores
    • Ability to work independently and be results-oriented
    • Thorough understanding of Domino's Pizza standards, policies, and procedures.
    • Appropriate level of computer and technology skills. (Microsoft Office, Pocket PC)
    • Ability to give constructive feedback and diffuse volatile situations
    • Outstanding verbal and written communication skills.
    • Strong presentation, interpersonal, and organizational skills.
    • Effective coaching and motivational skills, professional demeanor
    • Ability to travel 75- 85%, including overnight travel
    • Willingness to work 3-4 weekends per month
    Additional Information

    All your information will be kept confidential according to EEO guidelines.

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