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    Reservation Specialist - Baltimore, United States - Trimpers Rides

    Trimpers Rides
    Trimpers Rides Baltimore, United States

    2 weeks ago

    Default job background
    Description
    Trimper Rides/Marty's Playland of Ocean City is looking to hire 2 skilled Reservation Specialists. Our ideal candidates are tech savvy and experienced in booking platforms such as Direct Booking and Airbnb.


    Hours:
    Day/Evenings/Weekends Required


    FLSA:
    Full-time Seasonal, Part-time Seasonal


    Benefits:
    Work at the beach

    Employee and family passes/discounts to our sister properties

    Weekly paychecks

    Flexible Schedules


    Job Responsibilities:
    First and last contact for our guests

    Handle booking of reservations in person, by phone, website and Airbnb

    Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout

    Maintain reservation calendar to ensure reservation consistency and execution

    Taking proper payments and or deposits and recording properly

    Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.

    Maintain Binders for each unit with proper documents

    Answering questions about the entire property, including sister locations

    Work closely with the marketing team on all advertising materials, social media and special events.

    Anticipating guest needs, and meeting or exceeding those needs

    Responding to and resolving guest inquires and complaints

    Coordinating with other departments to ensure guests feel well-cared for and valued.

    This person should be very comfortable interacting with guests and potential clients in a highly professional manner

    Coordinate housekeeping staff and oversee turnovers to ensure cleanliness standards are met

    Checking and walking through units to confirm all have been cleaned thoroughly and ready for check ins.

    Maintain inventory of rental supplies and replenish when necessary


    Skills and Qualifications:
    Attention to detail

    Previous experience in reservations, Airbnb or property management

    Excellent Customer service experience

    Strong written and verbal skills

    Skill using computer software programs including Airbnb, WRP, or other booking platforms


    Highly motivated self-starter, a hard worker with a high energy level; a "doer" with a willingness to work hands-on in assisting customers and staff.

    Knowledge of basic cash handling procedures

    Ability to initiate and build relationships with customers and interact via telephone and in person with customers

    Ability to maintain a high level of poise and professionalism in all circumstances


    Physical Requirements:
    Able to lift up to 50lbs.

    Ability to go up and down flights of stairs multiple times a day

    Ability to stand, walk, stoop, bend, and reach throughout your shift

    #J-18808-Ljbffr
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