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    International (UK) IT Support Specialist - Atlanta, United States - Insight Global

    Insight Global
    Insight Global Atlanta, United States

    2 weeks ago

    Insight Global background
    Description
    Job Description

    An employer is looking for a talented IT Support Engineer to join their exciting, fast-paced organization The IT Support Engineer will be responsible for providing first and second level IT support to their global employee base.

    A primary function of this position will be to support onboarding/offboarding requests, Incident/Request management. Hardware lifecycle, O365 and application support.

    Responsibilities include, but are not limited to:

    • New Hires Requests, including building and imaging of laptops, app deployment and IT induction to all our new starters.
    • Supporting AV equipment and teams rooms for onsite meetings and day to day use
    • Troubleshoot, and resolve incoming incidents/requests, related to hardware, software, and access issues
    • Work collaboratively with a global team of support technicians
    • Create knowledge base articles and review existing content to keep information up to date
    • Identify and recommend opportunities to automate processes where appropriate
    • Accurately track asset inventory and submit hardware orders for approval to manager

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's

    Workforce Privacy Policy:
    om/workforce-privacy-policy/ .
    Skills and Requirements

    • 3+ years experience on a team focused on end user support
    • Windows operating experience
    • Enterprise ITSM ticketing systems
    • Salesforce


    • Office 36

    • Collaborative and with an enthusiastic personality
    • Azure experience
    • Intune experience
    • MAC operating experience
    • ServiceNow and/or Jira (ticketing systems) null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal employment opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
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