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    PSMP Support Specialist - Atlanta, United States - Tech Providers Inc.

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    Technology / Internet
    Description
    Position : PSMP Support Specialist
    Location: Atlanta, GA (Hybrid 2-3 days onsite)
    Duration: 09+ months contract (High Possibility of Extension)

    Roles & Responsibilities:
    • Review Dealer and field support inquiries through internal client ticketing system and provide support based on Program Guidelines.
    • Ensure multiple systems and database accuracy through consistent oversight, updates, and enhancements.
    • Utilize internal communication channels to effectively communicate Program updates and enhancements to Dealers and field teams.
    • Support the implementation of pricing updates and program enhancements.
    • Support content accuracy of all PSMP related systems.
    • Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies at Porsche Cars North America.
    • Additional duties as assigned by PSMP Program Manager and Senior Operations Manager.
    Education and Certifications:
    • College degree in Automotive Technology, Business Administration/ Management, or relevant work experience.
    Experience Required:
    • 2 years prior automotive experience, including OEM aftersales support positions.
    • Proficient with PC operations Windows, Adobe and other job-related applications.
    • Dealership aftersales departments (service, parts, etc.) experience.
    • Proficient with PC operations Windows, Adobe and other job-related applications.

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