- Provides exceptional customer support for Athletics staff, student athletes, and visitors. Interacts and communicates with peers and customers in a professional manner. (15%)
- Responds to phone, email, and in person requests for assistance with IT equipment including but not limited to workstations, printers, networking, event ticketing, video equipment, and related software products. (40%)
- Provides technical support for events hosted by the department including but not limited to internal staff requests, stats, TV, AV, media and other invited parties, and ticketing. Aids in development of IT support policies and procedures for events. (25%)
- Updates information across several systems, including support issues and inventory management. Triage requests and address as needed. (15%)
- Consistently exemplify the core values (Diversity, Integrity, Accountability, Loyalty, Excellence, Creativity, Teamwork) and quality standards (Safety, Texas Hospitality, Teamwork, Efficiency) of Texas Athletics. Always act ethically. Proactively seek guidance when unsure or unclear of about a law, rule or policy applicable to you or your department/sport program. Actively participate in assigned education and training programs. Comply with all laws, policies, rules and regulations set forth by the Board of Regents of The University of Texas System, The University of Texas at Austin, NCAA, Big 12, or other governing body, including state and federal laws. Annually obtain prior written approval and report all outside activities and outside income. Report knowledge of, or reasonable cause to believe, violation(s) of state or federal laws, policies, rules, or regulations of the University, Big 12 Conference, or NCAA to IA ARMCS or IA HR. Fully cooperate with any investigation by providing complete and accurate information when requested to do so by Texas Athletics and/or the NCAA and do not influence others in any way during an investigation. In compliance with Title IX of the Education Amendments of 1972 and Texas Education Code Sec , this position may be a Non- Confidential Employee as defined by University policies on Sex Discrimination, Sexual Harassment, Sexual Assault, Interpersonal Violence and Stalking. As a Non-Confidential Employee, individuals employed in this position will report incidents of such prohibited conduct to the University's Title IX Coordinator or Deputy Title IX Coordinator as required by applicable law or University policy. An employee who does not report an incident or who makes a false report is subject to termination and may be charged with a criminal offense (Class A or Class B misdemeanor). For more information about employee responsibilities under Title IX, including information about confidential employee reporting exceptions, please visit the Title IX website at (5%)
- May work in all weather conditions
- May work around standard office conditions
- May work around electrical and mechanical hazards
- Repetitive use of a keyboard at a workstation
- Use of manual dexterity
- Climbing of stairs
- Climbing of ladders while carrying equipment
- Lifting and moving of AV equipment weighing up to 50 pounds
- Resume/CV
- 3 work references with their contact information; at least one reference should be from a supervisor
- Letter of interest
- E-Verify Poster (English) [PDF]
- E-Verify Poster (Spanish) [PDF]
- Right To Work Poster (English) [PDF]
- Right To Work Poster (Spanish) [PDF]
-
Front Desk Representative
2 weeks ago
the Blue Agency Austin, United States**Job Title: Front Desk Representative** · **Job Summary**: · **Responsibilities**: · - Greet and welcome guests with a positive and professional attitude. · - Answer and direct phone calls in a courteous manner, taking messages as needed. · - Manage appointments and schedules fo ...
-
Front Desk Representative
2 weeks ago
the Blue Agency Austin, United States**Job Title**:Front Desk Representative · **Job Overview**: · **Responsibilities**: · - Greet and welcome guests in a warm and professional manner. · - Answer phone calls, respond to inquiries, and direct calls to appropriate departments. · - Provide accurate information about fa ...
-
Help Desk Representative
3 weeks ago
University of Texas at Austin Austin, United StatesJob Posting Title: · Help Desk Representative · - Hiring Department: · Intercollegiate Athletics · - Position Open To: · All Applicants · - Weekly Scheduled Hours: · 40 · - FLSA Status: · Non-Exempt · - Earliest Start Date: · Immediately · - Position Duration: · Expected to Conti ...
-
Atlantic Aviation Austin, United StatesWhy You'll Love This Aviation Front Desk Customer Service Representative Job · Did you ever want to work in aviation but didn't know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If ...
-
Front Desk Representative
2 weeks ago
Wise Up Creative Austin, United StatesJob Title: Front Desk Representative · Job Overview: · We are seeking a friendly, organized, and professional Front Desk Representative to join our team. As the first point of contact for our company, the Front Desk Representative will play a crucial role in creating a positive ...
-
Front Desk Representative
1 week ago
Wise Up Creative Austin, United StatesJob Description · Job DescriptionJob Title: Front Desk Representative · Job Overview: · We are seeking a friendly, organized, and professional Front Desk Representative to join our team. As the first point of contact for our company, the Front Desk Representative will play a cruc ...
-
Front Desk Representative
2 weeks ago
the Blue Agency Austin, United StatesJob Title: Front Desk Representative · Job Overview: · We are seeking a friendly and efficient Front Desk Representative to be the face of our organization. The ideal candidate will be responsible for providing exceptional customer service and administrative support to guests a ...
-
Service Desk Representative
2 weeks ago
University of Texas at Austin Austin, United StatesCustomer ServiceServe as the first-level contact, providing incident handling and request fulfillment for various IT and business services for the University of Texas community through written or verbal communication.Greets customers in a courteous, friendly, and professional man ...
-
Front Desk Receptionist
3 weeks ago
Restora Austin Austin, United States**FRONT DESK COORDINATOR** · We are looking for a dynamic, energetic, and organized individual to coordinate front desk activities and act as receptionist for a fast paced, prominent Plastic Surgery & Medical Spa practice. The Front Desk Coordinator will provide superior customer ...
-
Austin Tx Front Desk Associate
2 weeks ago
NFC Amenity Management Austin, United StatesWE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S. · **A typical day at one of o ...
-
Welcome Desk Staff
2 weeks ago
SHALOM AUSTIN Austin, United States: · If you want to be a part of a growing organization and make a difference in the community, come work for Shalom Austin · **Dell JCC Welcome Desk Representative** · **Compensation** · - We'll pay you an hourly wage of $15.00/hour. · **Our great benefits** · - We'll provide a F ...
-
Guest Services Representative
1 week ago
Home2 Suites/Hampton East Austin (New Build) Austin, United States**POSITION TITLE**: Guest Service Representative · **REPORTS TO**: Guest Service Manager/ Assistant General Manager / General Manager · ***: · A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure process ...
-
Guest Services Rep
3 weeks ago
Hampton Inn Austin, United States**_Hello_** · **_ It's time to grow and start a career in hospitality. The Hampton Austin University/ Capitol is the beginning of your success and path to a brighter future._** · **_ Come by and say Hello_** · **_ Our doors are always open_** · **POSITION TITLE**: Guest Service R ...
-
System Operator
3 weeks ago
ERCOT/Electric Reliability Council of Texas Austin, United StatesAt ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce ...
-
System Support Specialist
2 weeks ago
Upbring Austin, United StatesOverview: · **About Us** · At Upbring, **we are servants** on a mission to break the cycle of child abuse. **We are warriors**, brave as the thousands of Texas Children and families we serve. We stand up for those who cannot speak for themselves. **We are a family** who values in ...
-
Custodian
2 weeks ago
American Facility Services Inc Austin, United States**This position works in the Austin, TX area. Monday-Friday 12pm-8pm.** · **Areas Serviced**: · General offices, private offices, lobbies, lounges, kitchen / break rooms, coffee areas, washrooms, restrooms, stairways, corridors, computer rooms, conference rooms and mailrooms (all ...
-
Spanish Speaking Front Desk Receptionist/sales
2 weeks ago
Travis Driving School Austin, United StatesPay: $15 per hour + Commission · Travis Driving School is currently seeking a friendly and professional Front Desk Receptionist / Sales Representative to join our team. As the first point of contact, you will welcome and assist our clients with a warm and professional demeanor. A ...
-
Patient Benefits Representative
1 week ago
Texas Oncology Austin, United StatesOverview: · **The US Oncology Network **is looking for a **Patient Benefits Representative** to join our team at **Texas Oncology**. This full-time position will support our **Austin Midtown **clinic at 901 West 38th Street. · As a part of **The** **US Oncology Network**, **Texas ...
-
Patient Benefits Representative
2 weeks ago
Texas Oncology Austin, United StatesOverview: · **Texas Oncology **is looking for a **Patient Benefits Representative **to join our team** **This position will support our South Austin location at 4101 James Casey. · **Texas Oncology **is the largest community oncology provider in the country and has approximately ...
-
Front Desk Receptionist/sales
3 weeks ago
Get Drivers Ed Austin, United StatesGet Drivers Ed is a fast growing business in Texas and are expanding in other states. We are professional, straight forward, and truly family oriented. · We build a team that we can grow together, and reward those that improve and provide value. · Pay: Starting at $15 per hour + ...
Help Desk Representative - Austin, United States - The University of Texas at Austin
Description
Job Posting Title:Help Desk Representative
----
Hiring Department:
Intercollegiate Athletics
----
Position Open To:
All Applicants
----
Weekly Scheduled Hours:
40
----
FLSA Status:
Non-Exempt
----
Earliest Start Date:
Immediately
----
Position Duration:
Expected to Continue
----
Location:
AUSTIN, TX
----
Job Details:
General Notes
Help Desk Representative or a Help Desk Specialist may be offered dependent on candidate's qualifications and experience. This job is not suitable for remote work and is expected to work regular on-site hours. Additional work hours will be required during peak periods to include evenings, weekends, early mornings, late nights and some holidays.
Purpose
To provide superior IT support services in a large and complex organization.
Responsibilities
High school graduation or GED. One (1) year demonstrated experience in IT customer service and/or help desk environment. One (1) year of experience with hardware and software operations, installation, and troubleshooting. Excellent customer service and interpersonal skills. Effective communications with both technical and non-technical employees. Ability to work as part of a team. Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
Bachelor's degree. Knowledge of active directory, imaging tools, and remote support tools. Two (2) or more years of experience with functions listed in required qualifications. Experience supporting and setting up technologies for large events. IT certifications. Familiarity with inventory procedures.
Driving Required
This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident.
Salary Range
$40,000 + depending on qualifications
Working Conditions
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
----
E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is For more information about E-Verify, please see the following:
Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
