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    Front Desk Representative - Austin, United States - Wise Up Creative

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    Job Description

    Job Description

    Job Title: Front Desk Representative

    Job Overview:

    We are seeking a friendly, organized, and professional Front Desk Representative to join our team. As the first point of contact for our company, the Front Desk Representative will play a crucial role in creating a positive impression for our clients, visitors, and employees. The ideal candidate should possess excellent communication skills, be proficient in multitasking, and have a strong customer service orientation.

    Key Responsibilities:

    1. Answer and direct incoming calls promptly and efficiently.
    2. Provide information and assistance to visitors regarding company services, facilities, and policies.
    3. Manage and coordinate appointments, meetings, and conference room bookings.
    4. Handle incoming and outgoing mail and packages.
    5. Assist with administrative tasks such as data entry, filing, and photocopying.
    6. Uphold security protocols by monitoring visitor access and issuing visitor badges.
    7. Respond to inquiries and resolve complaints in a timely and efficient manner.
    8. Maintain confidentiality of sensitive information.
    9. Perform any other duties as assigned by management.

    Qualifications:

    1. High school diploma or equivalent; additional education or certification in office administration is a plus.
    2. Excellent interpersonal and communication skills, both written and verbal.
    3. Strong organizational and multitasking abilities.
    4. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
    5. Ability to remain calm and composed under pressure.
    6. Attention to detail and accuracy in completing tasks.
    7. Professional appearance and demeanor.


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