Help Desk Representative - Austin, United States - University of Texas at Austin

University of Texas at Austin

Verified Company

Austin, United States

3 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Posting Title:
Help Desk Representative

Hiring Department:

Intercollegiate Athletics

Position Open To:

All Applicants

Weekly Scheduled Hours:

FLSA Status:

Non-Exempt

Earliest Start Date:

Immediately

Position Duration:

Expected to Continue

-
Location:

AUSTIN, TX

Job Details:

General Notes

Purpose

To provide superior IT support services in a large and complex organization.

Responsibilities:

Provides exceptional customer support for Athletics staff, student athletes, and visitors. Interacts and communicates with peers and customers in a professional manner. (15%)
Provides technical support for events hosted by the department including but not limited to internal staff requests, stats, TV, AV, media and other invited parties, and ticketing. Aids in development of IT support policies and procedures for events. (25%)
Updates information across several systems, including support issues and inventory management. Triage requests and address as needed. (15%)
Consistently exemplify the core values (Diversity, Integrity, Accountability, Loyalty, Excellence, Creativity, Teamwork) and quality standards (Safety, Texas Hospitality, Teamwork, Efficiency) of Texas Athletics. Always act ethically. Proactively seek guidance when unsure or unclear of about a law, rule or policy applicable to you or your department/sport program. Actively participate in assigned education and training programs. Comply with all laws, policies, rules and regulations set forth by the Board of Regents of The University of Texas System, The University of Texas at Austin, NCAA, Big 12, or other governing body, including state and federal laws. Annually obtain prior written approval and report all outside activities and outside income. Report knowledge of, or reasonable cause to believe, violation(s) of state or federal laws, policies, rules, or regulations of the University, Big 12 Conference, or NCAA to IA ARMCS or IA HR. Fully cooperate with any investigation by providing complete and accurate information when requested to do so by Texas Athletics and/or the NCAA and do not influence others in any way during an investigation. In compliance with Title IX of the Education Amendments of 1972 and Texas Education Code Sec , this position may be a Non

Required Qualifications

High school graduation or GED. One (1) year demonstrated experience in IT customer service and/or help desk environment. One (1) year of experience with hardware and software operations, installation, and troubleshooting. Excellent customer service and interpersonal skills. Effective communications with both technical and non-technical employees. Ability to work as part of a team. _Relevant education and experience may be substituted as appropriate._

Preferred Qualifications

Bachelor's degree. Knowledge of active directory, imaging tools, and remote support tools. Two (2) or more years of experience with functions listed in required qualifications. Experience supporting and setting up technologies for large events. IT certifications. Familiarity with inventory procedures.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence.

If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident.

Salary Range

$40,000 + depending on qualifications

Working Conditions- May work in all weather conditions- May work around standard office conditions- May work around electrical and mechanical hazards- Repetitive use of a keyboard at a workstation- Use of manual dexterity- Climbing of stairs- Climbing of ladders while carrying equipment- Lifting and moving of AV equipment weighing up to 50 pounds

Required Materials- Resume/CV- 3 work references with their contact information; at least one reference should be from a supervisor- Letter of interest

Employment Eligibility:
Retirement Plan Eligibility:
Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer:

The University of Texas at Austin, as an

equal opportunity/affirmative action employer

, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who