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Senior Program Specialist, Topline Franchise Services - Bethesda, United States - Corporate
Description
Job NumberJob Category
Administrative
Location
Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
VIEW ON MAP
Schedule
Full-Time
Located Remotely?
Y
Relocation?
N
Position Type
Management
JOBSUMMARY
Responsible for administering programs, or a portion of programs in support of achieving the Topline Franchise Services& Support department's objectives.
Work conducted will be project oriented to assist the Topline team in finding and implementing efficiencies with meetings,presentations, tracking, logistical support, etc.
Acts an expert for internal policies and procedures and serves as aresourcetoothers.Handles confidentialandsensitivematerial.
CANDIDATEPROFILE
EducationandExperience
HighschooldiplomaorGED;4years'experienceasanadministrativeassistantorrelated professionalarea.
OR
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or relatedmajor;2years'experienceasanadministrativeassistantorrelatedprofessionalarea.
OtherRequiredSkills
Knowledgeofafullrangeofadministrativeprocesses.
Knowledge of advanced functions of a Microsoft office products, including Microsoft Excel, and Microsoft Powerpoint,TEAMs,Adobe.
Abilitytobalancemultipleprioritiesatonce,includingsupportingthreeexecutiveswithdifferentneeds.
COREWORKACTIVITIES
Administrative
Managessharedcalendarforleadershipteam.
Useslatesttechnologytocoordinate/communicatetravelschedulesoffulltoplineteam.
Actsasmainpointofcontacttosupportplanning,execution,andposteventdutiesforallmeetings/conferencesattendedorfacilitatedbytheToplineFranchiseServices&Support team.
Routinely plans, schedules, coordinates team meeting agendas, coordinating content, and confirming speakers &guests'attendance,
Accountable for management of designated Topline TEAMS folders. Keeping items organized/current and efficientlyarchivingdatedmaterial.
ProvidesmonthlyP&LtrackingacrosstheToplineFranchiseServices&Supportteamforexpensemanagement.
CreatesandmanagesOASISdashboardsandreportingnecessaryforToplineFranchiseServices&Supportteamoperations.
Facilitates new hire process for all Topline Franchise Services & Support associates to include procurement ofrequiredtools/equipment/systemaccess/ etc.
Attends each department head weekly team meeting to serve as a liaison coordinating important information for thebroaderteam.
Tracks,communicates,reportsonalloutstandingrequiredtrainingsacrosstheToplineFranchiseServices&Supportteam.
Routes incoming requests, both routine and those requiring research and follow-up; directs emails to the appropriateperson. Develops alternative methods to handle requests and address ambiguous issues. Routinely responds backdirectly after performing research or follow-up. Composes all types of correspondence, documents and presentations,manytimesonbehalfoftheteam.
Correspondencemaybedirectedtowardoutsideowners,customersorseniorlevelexecutives.
Typicallydraftscorrespondenceunderownsignature.
Identifies areas where new administrative policies and procedures may be necessary within a department. Initiatestheprojecttodevelopthenewpolicyorprocedure.
Researches questions and problems regarding departmental or administrative policies, procedures, information orservices, including questions, which are complex in nature. Gathers data from multiple sources and communicates orsummarizesinformationasappropriate.
Performsdataentryanddevelopsdatabasesorspreadsheetsasnecessary.
Presentsinformationtoagroup.
Setsprioritiesandestablishesproceduresforcompletingresponsibilities.
CRITICALCOMPETENICES
Adaptability
Advocatesanddemonstratescontinuousimprovementbyadjusting tonewwaysasconditions
andprioritieschangewhichmayinclude learningnewskills
Takes initiative by being a part of the solution and assisting in the resolution of issues/problems resulting from change
Abletoworkwithdifferentlevels ofmanagementandmanagementstyles asneededinposition
Communication
Keepsworkgroupinformed,speaksandwrites clearlyandconcisely
Activelylistenstoothersrecommendationswhileseekingclarificationandofferingalternativesasappropriate
Communicatesinatimely,proactivemanner,receivesdirectionsandfeedback ell
JobRelatedBusinessFocus
Actionssupportkeybusinessvaluesofcustomerservice,associatesatisfactionandfinancialsuccess
Demonstratespleasant,helpfulandaccurateservicetointernalandexternalcustomers
Respectsfellowassociates
Efficientlypurchasesandutilizesresourcestoproducequality products
Planning&Organizing
Setsprioritiesandestablishesarealisticaction planwhileanticipatingpotentialissues
impactingtheplan
Developsandfollowsproceduresforensuringquality, isdetail-oriented,maximizesresources,
meetsdeadlines,andfollows throughonassignments
ProblemSolving
Identifies problems and seeks resolution through sound judgment and solid decision making skills, whereappropriate
Directsproblemstohigherlevelorapplicabledepartmentforresolution
Teamwork
Workswellinateamenvironment
Actsasaliaison withotherresources/departmentsasappropriate
Gives recognition, collaborates and builds trust among others, treats people fairly, equally and respectfully,promotescelebrationwhenappropriate
TechnicalExpertise
Demonstratesrequisitetechnicalexpertiseasdefinedbytheposition.
WorkHabits
Demonstratescommitmentandreliabilityingettingthejobdoneefficiently,timely,
professionallyandaccurately
Balancesmultiple projectssimultaneouslyandmaintainsthepersonal,technical and
professionalskillsneededtoperformjobduties
Consistentlystrives toimprovetheseskillsandrepresentsstaffanddivision positively
California Applicants Only:
The pay range for this position is $21.69 to $44.31 per hour.
Colorado Applicants Only:
The hourly pay range for this position is $21.69 to $40.28.
Hawaii Applicants Only:
The pay range for this position is $26.25 to $44.31 per hour.
New York Applicants Only:
The pay range for this position is $21.69 to $44.31 per hour.
Washington Applicants Only:
The hourly pay range for this position is $21.69 to $44.31. In addition, the position is eligible for an annual bonus. Employees will accrue PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 35 days or update per Comments after the date of this posting, 3/22/2024Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
where you can do your best work,
begin your purpose, belong to an amazing globalteam, and become the best version of you.
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