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Customer Support Technical Analyst
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Eclipse Innovations Deep River, United StatesAbout the Company · Our mission is to transform the time-critical transport market and establish simplicity, fairness, and transparency sustainably in the market: · Simplicity · We eliminate inefficiencies for our customers and transport partners. · From booking to billing, we fu ...
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Sales Assistant
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Sales Management Assistance
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Nexus Dynamics Little River, United StatesResponsibilities: · • Coordinating appointments · • Preparing and following up on customer meetings · • Preparing and managing documents · • Lead management · • Assisting and supporting at trade shows · • General office tasks · We offer: · • Opportunities for professional develop ...
Senior Assistant Customer Support - Little Rock, United States - Gainwell Technologies
Description
** Senior Assistant Customer Support**
Date: Dec 27, 2021 Location: Little Rock, AR, US,
Req ID: 7377 **Summary**
**Job Description**
**Essential Job Functions**
Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner.
Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.
Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
Interfaces with team members, management, and customers in reference to customer service issues.
Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
**Basic Qualifications**
High school diploma or G.E.D.
Two or more years of customer service or other telephone experience
Experience working with organizational functions and personnel
Experience working with fax machines, computer software, and telephone technology
Experience working with and skilled in the use of help desk software
**Other Qualifications**
Business and analytical problem solving skills
Communication skills
Ability to work independently
Ability to follow oral and written directions
**Work Environment**
Office environment
May require shift work
**Job Description**
**Qualifications**
