Guest Services Associate - Huntersville, United States - Huntersville Family Fitness and Aquatics Center

Huntersville Family Fitness and Aquatics Center
Huntersville Family Fitness and Aquatics Center
Verified Company
Huntersville, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

LIVunLtd and Huntersville Family Fitness & Aquatics is looking for Guest Services Attendants to join our growing team. This position is located at Huntersville Family Fitness & Aquatics located in Huntersville, NC. As a Guest Services Attendant for LIVunLtd you are expected to handle a variety of tasks simultaneously, while also delivering a high level of customer service. We are looking for energetic can-do attitudes with an excitement for membership sales & services.

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ESSENTIAL RESPONSIBILITIES

  • Support a culture of committed relationships and engagement that results in increased participation in the client facilities's membership.
  • Ensure an exceptional level of customer service is being provided to all residents and guests.
  • Register members and potential members for the client facility's membership programs.
  • Competently and accurately enter data into the membership tracking computer system.
  • Create membership sales leads through local company searches, organizations, community partners, and direct individual prospects.
  • Assist Guest Services Director in membership retention and growth goals, objectives, and initiatives.
  • Develop and implement member appreciation initiatives.
  • Promptly answer phone calls, requests, and questions.
  • Warmly greet and checkin members and guests.
  • Perform quality work within the given deadlines and expectations with or without direct supervision.
  • Assist coworkers in any manner necessary to maintain a collective, smooth effort in providing excellent services.
  • Respond to member inquiries in a timely manner, with accurate and thorough information.
  • Maintain a clean, neat, organized, and presentable front desk area at all times.
  • Always exceed member's expectations and needs.
  • Wear location approved uniform for each specific LIVunLtd location where you are working.
  • Perform additional duties and responsibilities specific to the location / building and upon the request of your manager.

SKILLS AND QUALIFICATIONS

  • Must have the ability to communicate clearly and effectively
  • Must have excellent customer service skills and a positive, friendly attitude.
  • Must have strong attention to detail, the ability to multitask, and a selfstarter attitude.
  • Must be a team player, patient, diplomatic, selfmotivated, organized, have excellent verbal skills, and a positive and enthusiastic attitude
  • Excellent interpersonal, written, and verbal communication skills
  • Ability to observe interactions between members and guests to ensure incidents do not arise
  • Ability to work in hightemperature conditions and stand for prolonged periods of time
  • Must be able to reach, bend, stoop, and lift up to 30 lbs.
  • Flexibility to work days, nights, weekends, and holidays to meet business needs as requested.
  • Must be willing to obtain CPR/first aid certification.

BENEFITS
As a Member of the LIVunLtd Team you can expect:

  • Growth opportunities
  • A fun, friendly, professional working environment
  • Competitive compensation within industry standards
  • Available to eligible team members: Health Benefits, Dental Benefits, Vision Benefits, 401K Benefits, Life Insurance
  • Free gym membership including all classes, pools, and the fitness center
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. LIVunLtd is an equal opportunity employer. For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States
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