Jobs
>
Little Rock

    Customer Experience Support Specialist - Little Rock, United States - Amsteddigital

    Amsteddigital
    Amsteddigital Little Rock, United States

    3 weeks ago

    Default job background
    Description

    Customer Experience Support Specialist (Software Development)

    Job Category*:

    • IT

    Requisition Number*:

    • CUSTO01501
    Showing 1 location


    Job Details

    Description

    Amsted Digital Solutions, part of Amsted Rail, is a leading provider of software solutions and Industrial Internet of Things (IoT) systems for supply chain visibility and condition monitoring.

    Our customers (railroad operators, rail asset owners, and shippers) use our solutions to monitor railcars and other remote assets to gain operational insight in near-real time through our platform.

    At Amsted Digital, we are dedicated to solving our customer's challenges using the expertise and technical innovation required to transform data into actionable intelligence.


    The Opportunity

    The Amsted Digital platform comprises enterprise software services, analytic and alert engines, data integration, and web applications to deliver actionable information to our customers.

    The team is looking to add a Customer Experience Support Specialist to manage the relationship between our customers and our design and development teams.


    Accountabilities and Expectations

    • Ability to build positive relationships with customers, our sales directors, and software development teams
    • Be accountable for resolving customer issues with a strong sense of urgency to ensure customer satisfaction
    • Applying software development skills in order to resolve specific customer issues related to our software solution
    • Able to work with various internal resources and when necessary cross over informal lines of responsibility to get tasks completed
    • Continuous learner, eager to learn, creative and motivated
    • Able to manage challenging issues professionally with customers and internal stakeholders
    • Continued positive performance and commitment to the time required to be successful
    • Takes initiative

    Mission Critical Competencies for the Role / Level

    • Collaborates
    • Communicates effectively
    • Nimble learning
    • Customer focus
    • Manages complexity
    • Action oriented
    • Resourcefulness/Takes Initiative
    • Drives results

    Challenges you will face

    • There are often many possible solutions to resolve a customers issue, in this role you will be challenged to provide the most likely solution in order to achieve the highest levels of customer satisfaction.
    • Learning ability to familiarize themselves with the software applications and the platform to enhance the Support Specialists groups ability to resolve customer requests quickly - must not be afraid to dive in and ask tough questions to get to the best possible solution.

    Demands of the Role
    (Highest to lowest importance)

    • 5
    • Tackling quick changing objectives
    • Solving problems that have no obvious correct answers
    • Relying on deep expertise
    • Often collaborating to get work done
    • Interacting with customer/clients
    • Analyzing and synthesizing information


    • 4
    • Influencing without formal authority
    • Relying on social skills
    • Relying more on technical than social skills
    • Often meeting challenging time demands
    • Often doing something unfamiliar
    • Making final decisions
    • Carefully following rules and regulations


    • 3
    • Having high profile responsibility
    • Following detailed instructions from supervisors
    • Achieving goals with constrained or limited resources


    • 2
    • Taking charge and implementing new initiatives
    • Making significant change in ones area of responsibility
    • Determining work procedures for predictable outcomes


    • 1
    • Providing vision concerning long term goals
    • Holding others accountable if projects dont go well
    • Doing one task at a time and working at a steady pace
    • Bargaining or negotiating with others to win their support

    Critical Leadership and Functional/Technical Experiences

    External Stakeholder Engagement
    Listen to the customer and work with internal stakeholders to find a couple solutions for the customer and obtaining customer feedback to determine the best option for the customer and their business processes
    Through listening to the customer and understanding their business process suggested additional enhancements to provide greater value to the customer

    Operational Excellence
    Document onboarding processes and put improvements in action
    Prioritizing tickets and tasks based on providing value to the business and input from your manager

    Technical and data utilization
    Have written SQL queries and familiarity with database structures. Worked in technology company that collects and presents data in different formats.

    Reviewed the delivery of new feature sets and worked directly on the platform to understand how customers will use them.


    Cross-functional collaboration
    Worked with software developers to solve customer issues.
    Worked to on board customers with new and old features with engineering and sales

    Problem solving
    Able to address complex problems and utilize other resources to insure the possible solution

    Organizational skills
    Time management, work-life balance, informal accountability over others and monitoring commitments

    Communication skills
    Able to articulate issues, topics, requirements, etc

    Skills

    Education

    Preferred
    Associates or better in Computer Science or related field.
    Some college or better in Computer Science or related field.

    Experience

    Required

    5 years:

    Hands on technical experience

    Preferred
    Service Desk experience beneficial
    Understanding of HTML, C#, Angular, SQL
    Corporate environments, experience with AWS/Azure and/or software licensing are considered a plus
    Windows 10 OS

    #J-18808-Ljbffr
  • Hosto & Buchan Law Firm

    IT Support Specialist

    6 days ago

    Hosto & Buchan Law Firm Little Rock, United States

    Job Description · Job DescriptionYou will play a vital role in supporting our IT infrastructure while gaining valuable experience. Under the guidance of our IT Manager, you will receive mentorship and professional development, allowing you to grow before advancing into more speci ...

  • State of Arkansas

    Fiscal Support Specialist

    2 weeks ago

    State of Arkansas Little Rock, United States

    Position Number: · County: Pulaski · Posting End Date: 05/22/2024 · Anticipated Starting Salary: $29,045.95 · DAABH · The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and e ...

  • State of Arkansas

    BLR Support Specialist

    3 weeks ago

    State of Arkansas Little Rock, AR, United States

    The Bureau of Legislative Research is accepting applications for a full-time BLR Support Specialist in the Legal Research and Drafting Section of the Legal Division. The BLR Support Specialist acts as the receptionist for the main reception desk of the Legal Division; provides ad ...

  • Arkansas Government Job

    fiscal support specialist

    2 weeks ago

    Arkansas Government Job Little Rock, United States

    FISCAL SUPPORT SPECIALIST · Date: May 10, 2024 · Req ID: 28932 · Location: · Little Rock, AR, US, 72201 · Category: AR DEPT OF HUMAN SERVICES · Anticipated Starting Salary: $29,045.95 · Position Number: · County: Pulaski · Posting End Date: 05/22/2024 · Anticipated Star ...

  • State of Arkansas

    Legal Support Specialist

    4 weeks ago

    State of Arkansas Little Rock, United States

    Position Number: LEGAL SUPPORT SPECIALIST (FULL-TIME) · County: Pulaski, Perry · Posting End Date: May 15, 2024 · Anticipated Starting Salary: $35,581 · Location: Pulaski County Conflicts Office · * ALL APPLICANTS MUST BE ABLE TO PASS A PRE-EMPLOYMENT BACKGROUND CHECK · Position ...

  • Arkansas Government Job

    fiscal support specialist

    4 weeks ago

    Arkansas Government Job Little Rock, United States

    FISCAL SUPPORT SPECIALIST · Date: May 9, 2024 · Req ID: 38500 · Location: · Little Rock, AR, US, 72201 · Category: DEPT OF FINANCE AND ADMIN · Anticipated Starting Salary: 34,000 · Position Number: · County: Pulaski · Posting End Date: 5/15/2024 · Anticipated Starting S ...

  • Arkansas Government Job

    fiscal support specialist

    2 weeks ago

    Arkansas Government Job Little Rock, United States

    FISCAL SUPPORT SPECIALIST · Date: Apr 24, 2024 · Req ID: 38544 · Location: · Little Rock, AR, US, 72201 · Category: DEPT OF PARKS HERITAGE & TOUR · Anticipated Starting Salary: $34,000 · Fiscal Support Specialist · Req ID: 38544 · Position #: · Salary: $ 34,000 · Pay G ...

  • Arkansas Government Job

    legal support specialist

    2 weeks ago

    Arkansas Government Job Little Rock, United States

    LEGAL SUPPORT SPECIALIST · Date: Apr 23, 2024 · Req ID: 39244 · Location: · Little Rock, AR, US, 72203 · Category: DFA - OFC OF CHILD SUPPORT ENF · Anticipated Starting Salary: $34,000 · Position Number: · County: Pulaski · Posting End Date: 5/20/2024 · Anticipated Star ...

  • Carrix, Inc./SSA Marine, Inc.

    Operations Support Specialist

    2 weeks ago

    Carrix, Inc./SSA Marine, Inc. Little Rock, United States

    $20.79-$25 · Summary/Objective: · The Operations Support Specialist is a part of the operations team and is responsible for assisting the Superintendent as directed during the operations of discharge, load, and departure of assigned transportation, while guaranteeing quality, se ...

  • Arkansas Government Job

    fiscal support specialist

    4 weeks ago

    Arkansas Government Job Little Rock, United States

    FISCAL SUPPORT SPECIALIST · Date: Mar 25, 2024 · Req ID: 38500 · Location: · Little Rock, AR, US, 72201 · Category: DEPT OF FINANCE AND ADMIN · Anticipated Starting Salary: 34,000 · Position Number: · County: Pulaski · Posting End Date: 5/15/2024 · Anticipated Starting ...

  • State of Arkansas

    Fiscal Support Specialist

    2 weeks ago

    State of Arkansas Little Rock, United States

    Fiscal Support Specialist · Req ID: 38544 · Position #: · Salary: $34,000 · Pay Grade: GS04 · Location: ADPHT/ Shared Services, Little Rock, AR · Closing date: Until Filled · Job Description: This position audits cash receipt reports, reconciles bank statements, and provides ass ...

  • Arkansas Government Job

    legal support specialist

    2 weeks ago

    Arkansas Government Job Little Rock, United States

    LEGAL SUPPORT SPECIALIST · Date: May 16, 2024 · Req ID: 36136 · Location: · Little Rock, AR, US, 72201 · Category: DFA - REVENUE SERVICES DIV · Anticipated Starting Salary: 34,000 · Position Number: · County: Pulaski · Posting End Date: Continuous · Anticipated Starting ...

  • Arkansas Government Job

    fiscal support specialist

    8 hours ago

    Arkansas Government Job Little Rock, United States

    FISCAL SUPPORT SPECIALIST · Date: Jun 7, 2024 · Req ID: 38500 · Location: · Little Rock, AR, US, 72201 · Category: DEPT OF FINANCE AND ADMIN · Anticipated Starting Salary: 34,000 · Position Number: · County: Pulaski · Posting End Date: 6/11/2024 · Anticipated Starting S ...

  • Arkansas Government Job

    fiscal support specialist

    19 hours ago

    Arkansas Government Job Little Rock, United States

    FISCAL SUPPORT SPECIALIST · Date: May 9, 2024 · Req ID: 38500 · Location: · Little Rock, AR, US, 72201 · Category: DEPT OF FINANCE AND ADMIN · Anticipated Starting Salary: 34,000 · Position Number: · County: Pulaski · Posting End Date: 6/11/2024 · Anticipated Starting S ...

  • State of Arkansas

    Fiscal Support Specialist

    4 weeks ago

    State of Arkansas Little Rock, United States

    Position Number: · County: Pulaski · Posting End Date: 5/15/2024 · Anticipated Starting Salary: 34,000 · Office of Intergovernmental Services · Preferred Qualifications: · Highly proficient in Microsoft Office · The mission of the Department of Finance and Administration is to p ...

  • State of Arkansas

    Legal Support Specialist

    2 weeks ago

    State of Arkansas Little Rock, United States

    Position Number: · County: Pulaski · Posting End Date: Continuous · Anticipated Starting Salary: 34,000 · Revenue Legal Counsel · The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will e ...

  • State of Arkansas

    Legal Support Specialist

    2 weeks ago

    State of Arkansas Little Rock, United States

    Position Number: · County: Pulaski · Posting End Date: 5/20/2024 · Anticipated Starting Salary: $34,000 · Office of Child Support Enforcement · The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous servic ...

  • Arkansas Center for Data Sciences

    IT Support Specialist Intern

    2 weeks ago

    Arkansas Center for Data Sciences Little Rock, United States

    **IT Support Specialist Intern** · at Arkansas Center for Data Sciences Little Rock, AR An internship is a chance for you to put your IT Training to use and work with real IT professionals (oh, and get paid) * Pay: $15-20/hour, depending on experience · Schedule: Typically 8-5 ...

  • Air Mobility Command

    family support specialist

    1 day ago

    Air Mobility Command Little Rock, United States

    Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to plan, update, implement, and administer the installation family support portion of the Exceptional Famil ...

  • Corporate Fitness Works

    Support Staff Fitness Specialist

    2 hours ago

    Corporate Fitness Works Huntersville, United States

    Position: Support Staff Fitness Specialist Location: Huntresville, NC · Job Id: 237 # of Openings: 2 Support Staff Fitness Specialist · Imagine being a part of the CFW Solution, changing lives by serving the unique needs of the working population. Join us in engaging today's ...