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    Senior Professional Customer Support - Little Rock, United States - Gainwell Technologies

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    Description

    ** Senior Professional Customer Support**

    Date: Feb 23, 2022 Location: Little Rock, AR, US,

    Req ID: 8277 **Summary**

    **Job Description**

    **Essential Job Functions**

    Analyzes inquiries through use of personal knowledge of the particular functional subject matter. Augments knowledge with reference materials as needed.

    Provides response and takes appropriate action to resolve. May interact directly with original requestor, advise others on how to respond or escalate to a higher level if needed.

    Consults with management and/or business organization management to develop/implement appropriate response/resolutions for complex issues.

    Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries.

    Contributes to a shared knowledge database to facilitate response consistency and to document complex issue resolution.

    Assists less experienced staff in developing appropriate responses.

    **Basic Qualifications**

    Bachelor's degree or equivalent combination of education and experience

    Bachelor's degree in business management or related field preferred

    Six or more years of functional area experience (i.e. finance, human resources, procurement, information technology, etc.)

    Experience working with organizational functional and personnel.

    Experience working with fax machines, computer software and telephone technology.

    Experience working with help desk software.

    **Other Qualifications**

    Business and analytical problem solving skills.

    Good communications skills.

    Ability to work independently.

    Ability to follow oral and written directions.

    Ability to understand and apply regulations applying to functional area.

    **Work Environment**

    Office environment

    **Job Description**

    **Qualifications**



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