Embedded GSOC Operations Manager - Seattle, United States - Sibylline Americas

Description

Job Description

About Sibylline

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy services. The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees to build their own personal profiles as well-regarded analysts within the broader industry.

Key attributes of Sibylline employees are:

• Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement
• Excellent written and spoken English
• Clarity of thought and analytical flair
• Strong, demonstrable interest in security and intelligence
• The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams
• Excellent attention to detail

​Our Benefits include:

• Medical/Dental/Vision
• Long Term/Short Term Disability
• Basic Life and AD&D Insurance
• 401(k) up to 5% matching
• PTO: 10 days accrued per year and 4 personal days each year
• Sick: 5 sick days front loaded every year

About the Role

About the Role Sibylline is looking for experienced GSOC Managers to join our team, working on-site, embedded within our client's rapidly evolving GSOC. Managers will be responsible for multiple shifts in the client's office location, based in Arlington, VA or Seattle, WA. GSOC Managers must excel in people management and be comfortable providing senior-level direction for operational and tactical responses in coordination with the client. Reporting directly to the Senior GSOC Manager, Managers will collaborate with multiple shifts to optimize the program and service provided to the client.

GSOC Managers will serve as the senior Sibylline representatives on shift at the client's GSOC and are thus responsible for the overall response to issues that arise on-shift as well as the day-to-day management of assigned personnel.

The shift hours will be Wednesday - Saturday 9pm-7am

Duties and Responsibilities

Under the guidance of the Senior GSOC Manager,

• Facilitate the strategic direction of the embedded GSOC program and workflows.
• Deliver status reports and business metrics related to measurable key performance indicators (KPIs) and service level agreements (SLAs).
• Provide guidance to the team by ensuring goals and objectives are met.
• Generate and analyze data to ensure regulatory and contractual compliance across the account.
• Oversee scheduling to ensure all critical posts are filled and billed in accordance to the work order.
• Serve as the line manager to on-shift Supervisors and skip-level manager to their subordinates.
• Provide direct support and engagement to help subordinates reach their performance potential within assigned roles and meet broader professional development goals.
• Manage performance- or behavior-related staff concerns and issues in accordance with company policies.
• Contribute to the development and/or maintenance of policies and procedures impacting program and account efficacy.
• Monitor and track metrics and key performance indicators for biweekly and quarterly review as required by the client contract.
• Lead initial crisis management functions in response to breaking events and work with direct client leads for incident escalation and handover.
• Provide oversight and quality assurance for all tasks completed on assigned shifts, including final product review and approval prior to dissemination.
• Provide strategic direction and guidance to Supervisors and other team members to manage all activities and emerging issues that occur across multiple shifts.
• Manage the operational implementation of technology and process changes in accordance with approved change management plans.
• Work cross-functionally with the client on incident and crisis response within operations.
• Escalate operational issues as required to more senior-level manager and/or the client

Minimum

• Bachelor's or Associate degree.
• Minimum of three (3) years' experience in a high-in a high-intensity, high-volume environment, such as a Security Operations Center, Crisis Management/Response Center, or Intelligence Center.
• Demonstrated effectiveness as a direct manager-of-record to diverse, cross-functional teams filling junior and junior-mid-level roles in an organizational hierarchy.
• Knowledge of 24/7 security monitoring operations.
• Ability to anticipate and respond to rapidly changing priorities.
• Excellent verbal communication skills, with proven comfort engaging directly with the client and other customers.
• Excellent written communications skills, to include editing final products for business leaders.
• Experience gathering and analyzing data to create metrics that support positive change and continuous improvement recommendations.
• Demonstrated ability to manage change and conflict effectively.
• Proven confidence and effectiveness managing high-intensity, dynamic situations.
• Professional judgement to escalate issues requiring senior-level management support and response.
• Comfortable with technology, with the ability to quickly navigate, oversee, and maintain situational awareness of multiple systems and applications simultaneously.
• Strong business acuity, enthusiasm, and a positive attitude.

Preferred

• Master's degree and/or Bachelor's/Associate degree
• Five (5) or more years' experience in a high-intensity, high-volume environment, such as a Security Operations Center, Crisis Management/Response Center, or Intelligence Center.
• Driver of excellence as manager-of-record to diverse, cross-functional teams, including mid-level managers.
• Experience leading crisis responses or elements of crisis response efforts that involve life-safety or other risk to company or customer.
• Emotional intelligence, as demonstrated through leadership and management skills and activities, such as mentoring and/or proactively identifying customer needs before they are articulated or articulable

Next Steps

Successful candidates will be invited to complete a writing assessment (at an arranged time to suit you) to test writing and analytical ability. Shortlisted applicants will then be invited to a final panel interview. In the current environment, our interviews will be conducted virtually.

​The remuneration for this role is negotiable for the right candidate, dependent on qualifications, aptitude and experience. The salary range for this position is $80,000 - $120,000.

​Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. The firm is committed to fostering a business culture that reflects these values and promotes equal opportunity.