Jobs
>
Anaheim

    Assistant Service Manager - Anaheim, United States - Pep Boys

    Pep Boys
    Pep Boys Anaheim, United States

    1 week ago

    Default job background
    Description

    ****

    **Assistant Service Manager**

    **Assistant Service Manager**

    **Requisition ID:**

    **Category:** Service Desk

    **Position Summary**

    Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.

    **Duties & Responsibilities**

    Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.

    Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.

    Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.

    Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.

    Assist the Store Manager of Service in training and coaching service selling associates on Pep Boys Customer Care Process, Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.

    Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.

    Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

    Effectively communicates with all store associates, management, and customers.

    In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.

    Key holder and responsible for basic and detailed opening and closing responsibilities.

    Maintain an organized and neat shop.

    Adhere to all company policies, procedures, safety and environmental rules.

    Other duties as assigned.

    **Knowledge, Skills, and Abilities**

    High school diploma or equivalent required.

    One year of experience in automotive service environment.

    One year of automotive service sales experience preferred.

    Valid Drivers License .

    Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

    Acted as a work lead or supervisor previously.

    Ability to exercise judgement and to work independently.

    Strong customer service skills.

    Ability to handle difficult customer situations.

    Comfortable utilizing up-sell techniques.

    Strong cash handling skills, including the use of POS systems.

    Strong verbal communication skills.

    Demonstrated consistency, accuracy and follow-through.

    Ability to work Days, Nights, Holidays and Weekends.

    **Physical Demands/Work Environment**

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    **Physical Demands**

    Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

    Frequent standing and walking for long periods of time.

    Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

    Climb up and down ladders to retrieve and stock merchandise.

    Communicate effectively in person, by telephone, or by using telecommunications equipment.

    Enters and locates information on computer.

    Presents information to small and large groups.

    Visually verifies information, often in small print.

    Safely operates a motor vehicle.

  • Octo Pro Coatings

    Service Manager

    1 week ago

    Octo Pro Coatings Fullerton, United States

    **Who You Are...** · You're a dynamic individual who thrives on delivering top-notch service and exceeding customer expectations. Your upbeat attitude, attention to detail, and knack for problem-solving set you apart. You're not just about getting the job done; you're committed t ...

  • Managed Mobile

    Area Service Manager

    1 week ago

    Managed Mobile Placentia, United States

    Our Core Focus is developing great people, delivering a great client experience, and building a great company. · The Area Service Manager (ASM) will report to the Senior Operations Manager, and will work from our Placentia, CA corporate office. · The ASM assumes the core role of ...

  • Montrose Environmental Group, Inc.

    Client Services Manager

    1 week ago

    Montrose Environmental Group, Inc. Orange, United States

    **A DAY IN THE LIFE** · **Enthalpy Analytical**, is part of the larger organization, **Montrose Environmental Group**, is comprised of over 9 laboratories servicing air, water, soil, and toxicity testing. Regulations drive the need for our services, but our unique capabilities al ...

  • Pepboys

    Service Manager in Training

    1 week ago

    Pepboys Orange, United States

    **Overview** · Pepboys has a singular focus: provide premium automotive parts and services at a great value. The businesses of Icahn Automotive today consist of Pep Boys automotive aftermarket retail and service chain, Auto Plus automotive aftermarket parts distributor, Precision ...

  • Department of Developmental Services - Headquarters

    Staff Services Manager Ii

    1 week ago

    Department of Developmental Services - Headquarters Orange County, CA, United States

    **_ · **_ · - ** · You will find additional information about the job in the **Duty Statement**. · Working Conditions · - Work is performed in an open-spaced partitioned office environment. Working on a personal computer 85% - 90% of the time. There is approximately 5% - 10% stat ...

  • National Security Systems

    Service Manager

    1 week ago

    National Security Systems Tustin, United States

    National Security Systems is seeking a Service Manager with strong leadership skills and that is experienced in security alarms, fire alarms, access control systems and cameras to join our team. Must have strong knowledge in commercial and residential fire systems. If you are loo ...

  • Banc of California

    Client Services Manager

    1 week ago

    Banc of California Santa Ana, United States

    Overview: · Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the "bank"). Banc of California is one of the nation's premier relationship-based business banks focused on provi ...

  • Orange County's Credit Union

    Service Delivery Manager

    2 days ago

    Orange County's Credit Union Santa Ana, United States

    **Great Opportunity at Orange County's Credit Union** · **CREDIT UNION'S PURPOSE**: Simple Banking. For People, Not Profit. · **CREDIT UNION'S CORE VALUES**: Integrity, Service Excellence, Growth & Development, High Performance, Mutual Respect, Community, and Fun · **Workplace Ex ...

  • Bankgirot AB

    Service Manager

    1 week ago

    Bankgirot AB Yorba Linda, United States

    Du kommer att ansvara för att samarbetet fungerar med våra leverantörer inom respektive område och att givet tjänsteområde följer Bankgirots riktlinjer avseende tekniska och säkerhetsmässiga krav. · Bankgirot har en stor och viktig roll inom den kommande transformationen av sven ...

  • Credit Union of Southern California

    Card Services Assistant Manager

    18 hours ago

    Credit Union of Southern California La Habra, United States

    : · We're hiring a **Card Services Assistant Manager** who will assists the Card Resource Center (CRC) Manager in overseeing the CRC staff and operations to ensure Members receive World Class Service. Manages and directs the department including daily operation, recruitment, trai ...

  • Honda

    Asst Manager-dealer Services

    2 days ago

    Honda Cypress, United States

    **Job Purpose** · American Honda Finance Center Service fuel the growth of the company by providing financing for Honda and Acura products. Each regional office has four distinct functions to service our customers and dealers: sales, credit, collections, and customer service. · A ...

  • American Tire Depot

    Automotive Service Manager

    5 days ago

    American Tire Depot Fountain Valley, United States

    **Automotive Service Manager: $58,000-$85,000 effective rate (Base Pay + Commission + Overtime + Manager Incentive Bonus + Paid Benefits)** · **What is the job?** · - Meet or exceed performance targets by understanding and following company strategies · - Be able to confidently r ...

  • Stellar Enterprises

    The person in charge of managing the Service Desk

    1 week ago

    Stellar Enterprises Brea, United States

    For our subsidiary, adesso as a service GmbH, we are looking for a Head of Service Desk (all genders). · Our employees at adesso as a service GmbH provide professional services for the responsible operation of critical platforms. The focus is on the secure and trustworthy operati ...

  • CSI Electrical Contractors

    Service Manager

    5 days ago

    CSI Electrical Contractors Santa Fe Springs, United States

    About the Role: · **Company Overview** · Founded in 1990, CSI has emerged as a leader in highly technical and innovative electrical design and construction. We are a full-service firm with the resources and expertise to handle any commercial, industrial, or one-of-a-kind challeng ...

  • HomeTeam Pest Defense

    Service Manager

    1 week ago

    HomeTeam Pest Defense Riverside, United States

    Overview: · **At **HomeTeam**, we put people first**.** **We make sure at **HomeTeam** **you have the tools, support, and training needed to deliver a delightful experience to every customer.** Our friendly, warm work environment means great work gets recognized and rewarded. If ...

  • CoolSys

    Service Manager

    1 week ago

    CoolSys Anaheim, United States

    Overview · With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy ...

  • Cintas Corporation

    Service Manager

    1 week ago

    Cintas Corporation Anaheim, United States

    Cintas is seeking a Service Manager Sprinkler Services to directly manage our customer facing Fire Protection Advanced Services team, which consists of alarm, monitoring, and/or sprinkler suppression systems. Responsibilities include hiring and per Service Manager, Manager, Servi ...

  • Coolsys

    Service Manager

    5 days ago

    Coolsys Anaheim, United States Full time

    Overview: · With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and ener ...

  • Gray

    Service Manager

    1 week ago

    Gray Anaheim, United States

    Showing 1 location **Job Details** · **Description** · Gray is currently seeking experienced **Service** **Manager -** **Commercial** **- Restaurant & Retail Construction** to join our team in Anaheim, CA. · The Service Manager is responsible for the day to day execution of se ...

  • Golden Gate Group

    Service Manager

    2 weeks ago

    Golden Gate Group San Antonio Heights, CA, United States Freelance

    Join the #avpcrew as a Service Manager (m/f/d) at our location in VW Deggendorf · What we offer: · - **Come on board and we'll give you more** - a family atmosphere and a culture of appreciation · - Opportunity for personal growth through regular training on the latest technology ...