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    Account Manager - Los Angeles, United States - Growing Business Firm

    Growing Business Firm
    Growing Business Firm Los Angeles, United States

    1 week ago

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    Description

    Company Overview:

    Our company is dedicated to supporting the greater community of Los Angeles by empowering low-income families to access essential communication resources, thereby improving their quality of life. Our team recognizes the importance of accessing fundamental telecommunications tools, which is why we employ a direct-to-consumer approach to ensure our impact is significant, immediate, and easily accessible to those that need it.

    As an Account Manager at our organization, you will play a pivotal role in coordinating our outreach program, ensuring compliant enrollment for eligible families, and delivering exceptional customer service to maintain our prominent position as a premier business consulting firm..

    Why Us?

    • Join a team committed to providing excellent customer service while working with brands that want to make a difference in our communities
    • Thrive in an open office setting that fosters teamwork and collaboration
    • Benefit from the guidance of an assigned mentor and coach to facilitate your professional growth
    • Enjoy regular social team events, networking opportunities, and quarterly regional conferences
    • Access excellent company benefits and seize advancement opportunities

    Key Responsibilities:

    As an Account Manager, you will be responsible for managing relationships with our business customers, offering face-to-face support for our outreach program. Your primary duties will include handling customer inquiries and resolving basic enrollment issues, such as address changes, order processing, and billing/payment matters. Additionally, you will:

    • Serve as the primary point of contact for enrollees and assist in solving and addressing issues and inquiries.
    • Escalate more complex product-related issues to the appropriate department
    • Efficiently process a high volume of customer inquiries related to our communications enrollment program.
    • Skillfully troubleshoot customer problems, identify root causes, and utilize resources to resolve issues.
    • Escalate unresolved issues to the appropriate resources when necessary.
    • Maintain accurate customer information and ensure the correct entry of contact details.
    • Meet job standards, including quality standards, outreach objectives, and KPIs.
    • Provide guidance and mentoring to less experienced team members when required.
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