- Provides timely notification to appropriate supervisor/manager/director upon detecting illegal activity.
- Coordinates with the Surveillance Supervisors and Manager to record the questionable activity for review and possible use as evidence in court.
- Conducts the same type of observations of the gaming areas as directed.
- Prepares daily logs of all pertinent activity.
- Detects the presence in the establishment of any person who is required to be excluded by VLEU or may have been excluded or ejected from entering the premises by security personnel.
- "Patrols" the facility through the pan, zoom and tilt cameras, and record all pertinent activity.
- Logs and marks video clips and files them in one of several repositories.
- "Patrols" the facility entrances, the cashiers' cage, vault and count rooms.
- Monitors the fire alarm panel and responds to fire alarms and system troubles notifying proper persons in accordance with established procedures.
- Assists with interviewing candidates.
- Assists with evaluations for subordinates.
- Conducts formal and informal training for subordinates.
- Conducts formal and informal coaching and counseling with subordinates.
- Rewards and recognizes superior performers.
- Ensures that employees work safely and follow all safety rules.
- Provides exceptional customer service.
- Works safely, following all established safety rules and regulations.
- Communicates effectively with co-workers, supervisors and guests.
- Follows all relevant policies and procedures.
Additional Functioins
- Performs other duties as assigned.
Requirements/Education
- High School diploma, GED, or equivalent work experience required.
- One (1) year of experience as a surveillance officer from a casino or equivalent surveillance experience is preferred.
- Must be computer literate in Microsoft Office products and be able to learn to transfer video clips to CDs.
- Must have excellent hand/eye coordination to operate camera switcher controls.
- Must be able to learn to operate digital system and monitors, and to reset alarms.
- Must possess good analytical, problem-solving, critical thinking and decision-making skills.
- Must be able to learn specific job duties and complete detailed work assignments, and to maintain knowledge of basic concepts and techniques.
- Must be able to work with electrically operated electronic equipment.
- Must possess good oral and written communication skills.
- Must be able to distinguish all colors.
- Must be able to report to work on time as scheduled.
- Must be able to work weekends, holidays and nights as needed.
- Must be able to successfully pass a background check and receive a license from the DE Lottery.
- Must present an overall professional appearance and report to work in appropriate attire.
- Must be able to speak, read and write English
Organizational Relationships
Accountable to: Supervisors - Surveillance Accountable for: n/aThe Above Description Denotes Some Of The Specific Characteristics Which Are Necessary To Perform The Principal Functions Of The Job And Are Not Intended To Be A Description Of All The Work Requirements That May Be Inherent In The Position.
Bally's Dover is an equal opportunity employer.Addendum To Job Description
These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
Physical Requirements
X
Seeing
Pull ( pounds)
X
Bend
X
Color Perception
Climb, Ascend/Descend (Stairs, Ladders)
X
Stoop /Kneel /Crouch
X
Hearing / Listening
X
Lift (10 pounds)
Taste
X
Clear Speech / Talking
X
Carry (10 pounds)
Smell
X
Touching
Drive (local / long distance)
Repetitive Motion
X
Dexterity /Hand
X
Ability to move Distances
Run
X
Dexterity /Fingers
X
Stand for Extended Periods
Reach (Above Shoulder)
Push ( pounds)
X
Sit for Extended Periods
Other:
Mental / Reasoning Requirements
Reading – Simple
Writing – Simple
Advanced Math Skills
X
Reading – Complex
X
Writing – Complex
X
Analysis / Comprehension
Clerical
X
Basic Math Skills
X
Judgment / Decision Making
Work Environment
X
Shift Work
Outside
Pressurized Equipment
X
Works Alone
Extreme Heat
Moving Objects
X
Works with Others
Extreme Cold
High Places
X
Verbal Contact with Others
Extreme Noise
Fumes / Odors
X
Face-to-Face Contact
Mechanical Equipment
Hazardous Materials
X
Inside
X
Electrical Equipment
Dirt / Dust
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
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Source: Hospitality Online
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Surveillance Officer Lead - Dover, United States - Bally's Dover
Description
Responsible for safeguarding the company's assets and for the safety of guests and employees. Observes, monitors, and records activities occurring in the casino area and throughout the facility, recording observations as required.Responsible for the supervision of monitor room staff, assistance with performance appraisals, training of surveillance personnel, maintaining logs, reviewing and storing of video clips.
