Senior Technical Program Manager - Miami, United States - Amadeus

Description

Job Title

Senior Technical Program Manager

• This is not a remote role, it is a hybrid position located in Miami, Florida. The candidate must either be local, commutable distance to the Miami office, or willing to relocate to Miami.

Summary of the role:

A Technical Project Manager (TPM) is a skilled professional in charge of supervising and ensuring the successful completion of technology-related projects, while maintaining a high standard of quality.

The projects are guided by the strategic framework established by TSI-COO-SPR directives.

The role also involves a mix of Amadeus business knowledge, technical expertise, project management skills, and leadership abilities to drive and lead the IT projects by ensuring their deliveries meet specified requirements.

• Technical Expertise: Strong background in IT and deep understanding of the IT technologies and various related topics (e.g cloud architecture, Azure, Kubernetes, Network, Redundancy, Automation, CISO, CI/CD...) and systems relevant to the managed projects. The expertise is key for taking decisions, assess risks and communicate effectively with technical teams.
• Project Management: TPM is responsible for defining project scope, objectives, and deliverables. They create project plans, set timelines and roadmaps, allocate resources, and establish budgets. They also monitor progress, track key performance indicators (KPIs), ensure quality assurance is part of the execution, and manage any changes or issues that arise during the project's lifecycle.
• Stakeholder Communication: Effective communication is crucial for a TPM. They act as a bridge between technical teams and non-technical stakeholders, translating technical jargon into understandable terms. They keep stakeholders informed about project status, risks, and progress, and they ensure that project goals align with the organization's strategic objectives.
• Risk Management: TPM identifies potential risks and develop strategies to mitigate them. They are responsible for risk assessment, contingency plans, and problem-solving when issues arise. Their goal is to ensure that projects are completed successfully despite unforeseen challenges.
• Resource Management: TPM allocate and manage the resources required for a project, including personnel, hardware, software (inc. licenses), and budget. They optimize resource utilization to meet project goals efficiently.
• Documentation: TPM maintain comprehensive project documentation, including project plans, status reports, meeting minutes, and change requests. This documentation is vital for project transparency, communication, and knowledge transfer.
• Continuous improvement: a key aspect of TPM responsibilities. Following project completion, TPM frequently carries out post-project assessments to pinpoint lessons learned and opportunities for enhancement. They leverage these insights to refine forthcoming project management procedures and methodologies.
• Self-improvement is an integral component of this process, involving participation in training programs offered through corporate learning platforms or other relevant channels.

In this role you'll:

• Drive and manage complex enterprise IT Projects for Cloud Onboarding and Development initiatives, working alongside DevOps teams, Architects, and Leadership
• Engage with senior management, including VPs and directors, during various events to present project KPIs, and provide support in the decision-making process.
• Deliver enterprise-level solutions in a complex, global environment.
• Ensure projects are implemented with full adherence with Amadeus's Project Management Methodology, any local project governance requirements, financial processes, financial records and reports and audit follow-up.
• Work with RnD, architects and operations teams to define requirements, success criteria, milestones etc.
• Build project plans, kickoff projects, run status meetings, and maintain communications to keep all stakeholders informed throughout project.
• Fulfillment of project profitability, utilization, efficiency metrics and any other relevant KPIs.
• Lead RnD, operations and internal project teams (if applicable) through solution implementations.
• Develop and document implementation processes for new and existing products and services.
• Track and manage project activities like: Resource Management, Schedule Management, Cost Management, Risk & Issues Management, Meeting Management and Change Management.
• Actively manages project escalations to resolution.
• Solicit feedback from customers, delivery resources, and any other stakeholders to provide input for lessons learned.
• Coach, mentor, train, and otherwise support other team members in the fulfillment of their project support functions, where applicable.
• Work to continuously improve the quality and services for Amadeus's customers by building, improving, and enforcing organizational best practices and standards.
• Solicit and complete post-implementation satisfaction surveys.
• Remain informed about the latest technology trends and industry developments.
• Regularly engage with professional publications, and attend relevant workshops and conferences, and provide valuable insights and knowledge.
• Identify new opportunities while executing the projects and innovate.

About the Ideal Candidate:

• Bachelors degree, or Master's degree or equivalent work experience
• One or more of the following (or similar) certification required or desired.
• Required certification: PMP / Project Management Professional
• Desired certification: Microsoft Certified in Azure Fundamentals, AWS or GCP.
• Minimum 7 years of hands-on software, data or infrastructure experience with recent in-depth experience with Cloud Technologies (Azure is a plus) and minimum 3 years of project management experience.
• Experience in release management both on-prem and cloud
• Strong technical and tactical problem-solving skills; Must be able to demonstrate technical competence and a proven track record of technical accomplishments in the technology field.
• Solid understanding of procurement processes, Opex and Capex, budgeting, RFP and RFQ's, process improvement
• Must have experience with a Portfolio/Project Management tools
• Experience in Server and storage deployments; firewall, network infrastructure and telecom circuit deployments; wireless network deployments; backup and replication solution deployments, Microsoft (e.g. Azure, Office 365, Active Directory, etc.)
• Experience of 3 years minimum in managing and interfacing with RnD teams, operations teams (cloud engineers, network engineers, DevOps...) within frameworks like SAFe, or simply Scrum.
• Must be able to clearly articulate the project status, work in a complex environment (different business units, heterogenous processes ...) and manage several projects and activities on the same time.
• Very organized, structured, and clear ToDo List in daily basis.

#LI-AM2024

Working at Amadeus, you will find:

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application process:
The application process takes no longer than 10 minutes

Create your candidate profile, upload your Resume/CV and apply today

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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