Michael Johnson

Summary         

• Driven Global Director with +15 years' experiences in operational planning, designing, implementing, deploying, securing, operating, supporting and directly responsible for service delivery of global enterprise network infrastructures and applications while assuring elevated levels of customer satisfaction and improved customer experiences. 
• Proven record of accomplishments of network architectures evaluations, enterprise operational resilience and driving NextGen solution development across technology platforms and production environments and leading evolution of architectural standards & designs using consistent service standards that are global, agile, scalable, secure. 
• Possess excellent understanding of the latest technologies for global enterprise networking, Cloud/SDN services, ACI data center networking, network security, voice, and telecommunications. Has the ability to communicate new opportunities to sales teams, vendors, and customers that utilizes Juniper, Arista, and Cisco products.

Technical Business Management                  

• Enterprise and Infrastructure Management: I provide a holistic approach focusing on an end-to-end service management style from demand to adding corporate values. The framework and best practices I provide at a high level are strategies, Cloud GCP, Azure, AWS service deliveries, healthcare EPIC, architecture, financials, workforce, continual improvements, measurements and reporting, risk, security, change, and program-project management. Including relationship, and supplier management.
• Managing Sets of Organizational Teams and Resources: I provide guidance for teams and resources to ensure success factors by creating and leading, business analysis, service catalogue, designs, multimillion-dollar budgets, SLA’S, availability, capacity, performance, event monitoring, service desk, incident-problem management, service requests, release management, change enablement, forecasting, asset management, equipment lifecycle, configuration, testing, and validation management.
• Emergence of New Services and Products: I led research development teams and activities that includes hardware, software, OS/IOS, deployment, implementation, test beds, Passive Optical Networking (PON)infrastructures, and platform management. 
• IT Leadership: Lead technical vision while aligning with business goals, build & lead global teams (physical & virtual teams), performance metrics (KPI’s/SLA’s), continuous improvement, operational resilience, incident management & response, strategic advisor to senior partners, disaster recovery & business continuity.
• IT Methodologies, OS’s & Tools: IaaC – Infrastructure as a Code, Scrum, ITIL, ITSM, Lean Six Sigma, Program-Project MGMT, JIRA, Confluence and ServiceNow. Juniper Networks Junos OS, Arista Extensible Operating System (EOS), and Cisco IOS basic, IOS XE Linux operating system, IOS XR service providers, and NX-OS data centers.

Selection Committee,     

My technical leadership starts with my personal managerial style that is adaptive based on performance and collaboration. I adapt to teams, industries and technologies and align them with business requirements including business continuity plans, road maps, and disaster recoveries.

I’ve utilized this adaptive managerial style with team sizes from 10 to 64 which includes the following.

• Personal level
• Business level
• Skill set level and forward thinking.
• Enhance work life balance.
• Tools, documentation, drawings, and procedures
• End of year performance objectives
• Internal and external departmental collaboration
• Automation, innovation, and reporting
• Offshore teams’ management
• Problem detection and management of root cause analysis
• Vendors, supply change, and relationship management.

• Industries with thousands of users and locations worldwide
• Internet service providers and Telecommunications 
• Banking and financial institutions
• Utilities and Renewable energy companies
• Military - Department of Defense
• Sporting baseball parks with union laborers
• Data centers build out and expansions.

• Infrastructure Technologies
• Wireless infrastructures and environments
• Wide area networking and local area networking
• Multi cloud services, via IaC for configurations, and infrastructures 
• AI for hop-to-hop Application flow analysis
• SD-WAN plan, design, build, deploy, support, and improve.
• Robotics connectivity via PLC's (programmable logic controllers)
• Virtualization
• Cyber security and vulnerability management

As an experienced director-manager that has led a variety of teams throughout my career I know first-hand whether your company is mature, a start-up or in a high growth mode, I can add immense value to your organization. I have the global business experiences and technical management expertise that’s a direct match for this position. 

In the interim, thank you for reviewing my cover letter and resume.

Sincerely, 

Michael R. Johnson 

Education

BS Computer Technology Engineering

CDI | Atlanta, GA

Certification

Scrum Master, Fortinet Certified NSE-3 Security, CCNA-Cisco Certified Network Associate, CCDA-Cisco Certified Design Associate, Verizon Lean Six Sigma, CompTIA Security+