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    Customer Support Associate - Los Angeles, United States - arketa

    arketa
    arketa Los Angeles, United States

    1 week ago

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    Description

    [Full Time] Customer Support Associate at arketa (United States) | BEAMSTART Jobs

    Customer Support Associate

    arketa United States

    Date Posted

    18 Aug, 2023

    Work Location

    Los Angeles, CA, United States

    Salary Offered

    $45000 $50000 yearly

    Job Type

    Full Time

    Experience Required

    1+ years

    Remote Work

    Yes

    Stock Options

    No

    Vacancies

    1 available

    What we're looking for

    Lovers of fitness and advocates for wellness businesses wanted Our customer experience team supports our partners with using our product and helping them to grow their wellness businesses. We also represents the voice of our partners internally. If you love building relationships, making people smile, and increasing access to wellness around the world, we want to meet you Fitness & wellness providers already using Arketa is a Bonus ????????

    The Role

    • Support our Partners (customers) by answering their questions with speedy, friendly responses over chat, email and zoom
    • Consolidate and summarize Partner feedback internally with the team to help us keep our finger on the pulse of the industry
    • Guide new Partners through the onboarding and migrating process
    • Host weekly webinars
    • Daily team meetings - we're nice :)
    • Troubleshooting and problem solving quickly to deliver fast responses
    • Turn grumpy folks into our biggest fans using empathy, transparency, and de-escalation
    • Become an expert on all things Arketa by learning new tools and keeping our customers educated
    • Always advocating for our Partners while also advocating for Arketa
    • Go above and beyond in creating a magical experience for our customers, and helping them to succeed
    • Report on insights + industry feedback from customers to improve product features

    The You

    • You love meeting new people, kindness comes easily to you, and you have a great attitude
    • 1-2 years experience in a Customer Support, Communications/PR, or social-oriented role.
    • Supporting small and medium size businesses makes your heart skip a beat
    • Working remote is in your wheelhouse.
    • You have previous experience in a role requiring impeccably written communications across social and email.
    • Have great judgment and can problem solve on your feet, always keeping the customer experience in mind.
    • Ability to identify opportunities for process improvement that contributes to a first-class customer experience.
    • Can explain complex issues clearly.
    • Strong experience with Google Suite, Notion, Slack, Intercom and can learn new tech quickly.
    • Great at multi-tasking. Able to manage numerous requests and time demands concurrently, while achieving goals.
    • Team player - we're in this together. You will play an integral part of helping our team and work hard to help achieve goals.
    • Organized, self-sufficient and a go-getter. Able to go above and beyond what is expected of you.
    • Four-year post-secondary education/Bachelor's degree (preferred).

    The Benefits

    • Budget for in person fitness classes in your area
    • Health/dental/vision coverage
    • Unlimited PTO / sick leave
    • Annual company retreat

    About arketa Everything for your fitness or wellness business.

    Company Size: People Year Founded: 2020 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds

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