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    Call Center Agent - Phoenix, United States - N/A

    N/A
    N/A Phoenix, United States

    1 week ago

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    Description
    Call Center Agent

    BCforward is currently seeking a highly motivated Call Center Agent - 100% Remote for an opportunity in Phoenix, AZ, 85007


    Position Title:
    Call Center Agent - 100% Remote


    Location:
    Phoenix, AZ, 85007


    Anticipated Start Date:

    ASAP
    Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

    Expected Duration: 3+ Months with the possibility of extension.


    Job Type:
    FULL TIME Contract


    Pay Range:
    [19.00/hr.] - [20.00/hr.]

    Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).


    Requirements:

    Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries.

    To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.


    This position includes the following:

    • Answering incoming phone calls in a fast paced environment.
    -Resolving Tier 1 level issues -Reviewing taxpayer accounts -Verifying, gathering and simultaneously updating key information -Educating taxpayers of online resources and current tax policies -Submitting requests for payment arrangements -Participation in all team engagement activities. -Meeting performance expectations

    Skills Required Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication, and division.

    Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized .

    Skills Preferred

    Spanish-speaking preferred.

    Experience Required

    Previous two positions should each be at least one consecutive year in a fast-paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

    Experience Preferred

    Experience with participating in process improvement activities.

    Education Required

    High school diploma or equivalent.

    Education Preferred

    associate degree or higher


    Benefits:

    BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.


    About BCforward:

    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.

    Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.


    BCforward champions the power of human potential to help companies transform, accelerate, and scale.

    Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.

    Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.


    BCforward is an equal opportunity employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

    To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum.

    As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information.

    BCforward will only use this information to complete the recruitment process.

    This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States.

    The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position.

    Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

    Interested candidates please send resume in Word format Please reference job code when responding to this ad.

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    Job Snapshot

    Employee Type

    Contractor

    Location

    Phoenix, AZ (Onsite)

    Job Type

    Banking

    Experience

    Not Specified

    Date Posted

    04/30/2024
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