Outbound Call Center Agent - Tempe, United States - Bryan College

Bryan College

Verified Company

Tempe, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

At Bryan University we believe in challenging the boundaries of traditional education and in liberating the innate greatness in people.

We know that online learning is the best option for students looking to transform their lives.

We offer career-focused degree programs that empower Bryan University graduates with the knowledge and practical skills that lead directly to professional careers.

This is a remote, work-from-home position.
We will consider applicants that reside in the following states
:
Arizona, Florida, Idaho, Indiana, Missouri, Nevada, Texas, and Utah. The schedule for this role is Mon-Thurs 10am -7pm AZ and Friday 7-4pm AZ. No weekend work. Computer equipment provided

Bryan University has been recognized as one of the Top Companies to Work for in Arizona for the past 7 years in a row **We offer a robust benefits package that includes:

Medical
Dental
Vision
HSA
Telemedicine
An Award-Winning Wellness Program
Tuition Assistant Program
Short

- and Long-Term Disability Options

Life Insurance
Employee Assistance Program
401K with Company Match
Generous Paid Time Off
Volunteer Paid Time Off
11 Paid Holidays
An Empowering Company Culture
Company Equipment Provided
Work from Home

(* includes domestic partner coverage)

Position Summary of the Outbound Call Center Agent:

Responsibilities of the Outbound Call Center Agent:

Meet the quota of 250+ outbound calls daily to prospective students, gauging their level of interest in furthering their education
Efficiently warm transfer calls to an Admissions Representative who then will interview the prospective student
Consistently maintain a high contract rate with new student prospects
Work in multiple live chats simultaneously
Ability to work in a virtual environment using software technology
Ability to sit for six to eight hours
Ability to work at least 40 hours per week
Other duties as assigned by the Call Center Manager

Requirements of the Outbound Call Center Agent:

High School Diploma or equivalent
12 years' experience working in an
outbound call center or phone sales environment
Outstanding grammar and spelling
Clear communicator with the ability to ask strategic questions
Ability to multitask and work independently in a fast paced setting
Excellent interpersonal skills on both an individual and group basis
Work effectively as a team member to ensure that departmental goals are met
Ability to prioritize work and perform well under pressure
Knowledge and ability to proficiently use a computer and related technology including, Zoom, CRM and Live Chat
Ability to use programs simultaneously including MS Office programs, Canvas, Cvue, Gmail, and Zoom
Adherence to all company policies including schedules, breaks and attendance
Open and receptive to coaching and feedback

Bryan University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success.

We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.