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    Call Center Agent - Phoenix, United States - SA Technologies Inc

    SA Technologies Inc
    SA Technologies Inc Phoenix, United States

    Found in: Lensa US 4 C2 - 6 days ago

    Default job background
    Description

    Job Description
    Role:
    Call Center Agent

    Estimated Duration: 6+ months

    Location:
    Phoenix, AZ (hybrid)

    Position Description

    Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to SB1734 tax compliance, delinquency and general information requests and inquiries.

    This will have shorter training period than normal call center as there is one focus for this group.

    To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.


    This position includes the following:

    • Answering incoming phone calls in a fast paced enviroment.
    • Resolving Tier 1 level issues
    • Reviewing taxpayer accounts
    • Verifying, gathering and simultaneously updating key information
    • Educating taxpayers of online resources and current tax policies
    • Submitting requests for payment arrangements
    • Participation in all team engagement activities.
    • Meeting performance expectations
    Skills Required

    Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication and division.

    Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized

    Skills Preferred
    Spanish-speaking preferred.

    Experience Required
    Previous two positions should each be at least one consecutive year in a fast paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

    Experience Preferred
    Experience with participating in process improvement.activities

    Education Required
    High school diploma or equivalent.

    Education Preferred
    Associates Degree or higher
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