Call Center Agent - Phoenix, United States - Texcelvision

Description

Job Description

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries.

To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

This position includes the following:

-Answering incoming phone calls in a fast-paced enviroment.

-Resolving Tier 1 level issues

-Reviewing taxpayer accounts

-Verifying, gathering and simultaneously updating key information

-Educating taxpayers of online resources and current tax policies

-Submitting requests for payment arrangements

-Participation in all team engagement activities.

-Meeting performance expectations

Skills Required:

Strong ability to multitask Basic use of Microsoft Word, Excel and Google WorkspaceBasic math skills are required - addition, subtraction, multiplication and division. Communicate well both in writing and verbally

Great interpersonal skills

Retain knowledge easily

Creative in problem solving Goal oriented Organized

Skills Preferred: Spanish-speaking preferred.

Experience Required: Previous two positions should each be at least one consecutive year in a fast paced call center.National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

Experience Preferred: Experience with participating in process improvement.activities

Education Required: High school diploma or equivalent.

Education Preferred: Associates Degree or higher