IT Call Center Agent - Phoenix, United States - 22nd Century Technologies, Inc.

Description

*Duration: *6+ Months

*Roles and Responsibilities:

• This position will report to a high-volume call center environment as the initial point of contact and representative for IT.

* candidate will be responsible for answering phone calls and emails to support all inquiries regarding ADE technology issues.

• Issues include connection and access issues to all ADE supported application systems and services including, but not limited to, Common Logon, ADEConnect, and the Service Desk.
• Manage and assess all incoming phone and email inquiries from ADE technology stakeholders to provide resolution, transfer, or escalation.
• Service request management including ServiceDesk Support Tickets, Inbound/Outbound Phone Calls, and Inbound/Outbound emails
• Participate in conversations and document concerns regarding identifying trends and resolutions for ADE technology stakeholders related matters
• Participate in weekly team huddles and online or in person team meetings when required Other duties as assigned as related to the position

*Work Experience Required: * 1 or more years of IT Call Center Experienc

*Education/Training Required:

• Bachelors in a job-related field

Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience

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*About our Company: -22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies' delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among *"Best Company to Work For" by Forbes, 22nd Century Technologies, Inc.,* consistently exceeds our clients' expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

"22nd Century Technologies is an Equal Opportunity Employer" and "US Citizens & all other parties authorized to work in the US are encouraged to apply."

*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Job Type:
Contract


Pay:
$22.21 per hour


Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Phoenix, AZ 85007: Relocate before starting work (Required)

Work Location:
In person