Call Center Agent - Phoenix, United States - 22nd Century Technologies, Inc.

Description

*Duration: *24+ Months

*Note:

• Remote Position.
• This position has the possibility of future permanent employment

*Position Description:

• Responsible for professionally and courteously serving customers by handling all inbound telephone calls about Individual and Business-related tax compliance, delinquency, and general information requests and inquiries.
• To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.
• Incoming phone calls in a fast-paced environment.
• Resolving Tier 1 level issues
• Reviewing taxpayer accounts
• Verifying, gathering, and simultaneously updating key information
• Educating taxpayers on online resources and current tax policies
• Submitting requests for payment arrangements
• Participation in all team engagement activities.
• Meeting performance expectations

*Skills Required:

• Strong ability to multitask Basic use of Microsoft Word, Excel, and Google Workspace Basic math skills are required - addition, subtraction, multiplication, and division. Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem-solving Goal oriented Organized.

*Work Experience Required:

• The previous two positions should each be at least one consecutive year in a fast-paced call center. National call centers in industries such as finance/banking, insurance, and telecommunications (not technical support)

*Education/Training Required:

• High school diploma or equivalent

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*About our Company: -22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies' delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among *"Best Company to Work For" by Forbes, 22nd Century Technologies, Inc.,* consistently exceeds our clients' expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

"22nd Century Technologies is an Equal Opportunity Employer" and "US Citizens & all other parties authorized to work in the US are encouraged to apply."

*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Job Types:
Full-time, Contract


Pay:
$25.17 per hour


Schedule:

• Day shift
• Monday to Friday

Ability to Relocate:

• Phoenix, AZ 85007: Relocate before starting work (Required)

Work Location:
In person