Assistant Service Manager - Plano, United States - Mercedes-Benz

Description

Mercedes-Benz of Plano is currently seeking Full-Time Assistant Service Managers to complete our award-winning service department.

The purpose of our ASM is to maximize our Clients' experience with our Dealership. Your two objectives are to be sure your Customer's car is fixed right by extracting the symptoms from your Customers that will enable our Technicians to experience our Customers' issues, and then correct same, and selling the necessary labor and parts to our Customers to repair and maintain their vehicles properly. Our ASM's must maintain dealership standards of quality and Customer satisfaction.

**RESPONSIBILITIES:**

Interpreting customer concerns and comments and liaising with technicians.

Greeting customers and scheduling services.

Liaison with customer about any additional work required.

Estimating time and costs associated with repairs.

Handling customer complaints.

Responding to customer request and needs.

Working with technicians and tracking the vehicle through the workshop.

**Duties include but are not limited to:**

Listens to requests of the service desired and explains the repair or service order.

Generates profit by selling service, repairs and parts.

Estimates the cost and time needed to do the repair and gathers needed information for EXT warranties and insurance companies.

Deals with customer account status and methods of payments.

Handles customer complaints and ensures high customer satisfaction standards.

Promotes service facilities to encourage repeat business.

Periodically checks on the progress of the vehicle during servicing and contacts the customer when technicians discover additional problems; gets customer approval to do additional work and explains the work performed and the charges being billed.

Carries out after sales follow ups to build and maintain positive relationships.

**REQUIREMENTS:**

**Previous Luxury Automotive ASM experience a MUST**

Strong computer literacy and good working knowledge in the most common windows based programs and knowledgeable using Reynolds program.

**Thorough understanding of the Automotive After Sales market / industry.**

Strong customer service focus and ability to resolve customer inquiries / issues.

Pass pre-employment drug screen, background and MVR check.

**What We Offer:**

Medical, Dental, and Vision Insurance

Group Life Insurance

Short and Long Term Disability

401(k) Retirement Savings Plan

Flexible Spending Account

Competitive Pay Plans

Paid Vacation & Sick Days

Career Path Programs

Discounts on Vehicle Purchase, Service, and Enterprise Rental Cars

Our New Location in 2015 Fully Climate Controlled in All Areas

**Apply for Assistant Service Manager**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Yes No Please add your resume (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensation Please list all moving traffic violations in the past five (5) years. Include the offence, date, location and comments: Prior to conducting a background investigation, the Company will provide you with a release form that complies with the Fair Credit Act and any applicable State Law. ALL APPLICANTS must NOT include any information about arrests, nor any convictions that were sealed, eradicated, erased, annulled or expunged, or convictions that resulted in referral to a diversion program when responding to these two questions. NOTE: Answering "yes" to either of the below questions does not constitute an automatic bar to employment. The Company will consider the nature of the crime, its seriousness, the substantial relation to the position's function and qualifications, the number of occurrences, the applicant's age at the time of the crime, the time elapsed since the crime, the applicant's entire work and education history, employment references and recommendations, and the business necessity of any exclusion when required by law. I HAVE READ AND UNDERSTAND THIS STATEMENT: CERTIFICATION APPLICANT'S STATEMENT: I understand that the Dealership is committed to providing equal opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, religion, handicap or disability, citizenship status, service member status, or any other category protected by federal, state, or local law. I authorize former and present employers, and professional, work, and personal references listed in the application and any other individuals I may name, to give the Dealership or its designee any and all information concerning my previous employment and any pertinent information they may have, personal or otherwise, and release such parties from all liability for any damages that may result from furnishing same to the Dealership. I also authorize the Dealership to provide truthful information concerning my employment with it to future employers, and I agree to hold it harmless for providing such information. I understand that the Dealership reserves the right, to the extent permitted by law, to require drug and alcohol screening tests of an applicant or an employee either prior to employment or any time during employment, and I hereby give my consent to any such tests. I consent to the release of the results of any such tests to the Dealership or its designee. I release the Dealership and its designee from any and all liability and damages that may result or arise from any drug test or the provision of information in connection with such a test. I understand that this employment application and any other Dealership documents are not promises of employment. Should I be employed, I understand that my employment will be on a trial period for ninety (90) days from the date of my hiring and that I will remain an at-will employee thereafter, I further understand that, if I am employed, I can terminate my employment at any time with or without cause and with or without advance notice and that the Dealership has a similar right. I understand that no manager, representative, or agent of the Dealership has any authority to enter into any agreement for employment for any specified period of time or to make any agreement contrary to the foregoing, except that the President may do so in writing. In return for the Dealership's agreement to arbitrate legal disputes and for considering this application, I agree by signing below that any dispute of a legal nature arising under federal, state, or local law between me and the Dealership (including any such claim regarding discrimination, harassment, or any other legal dispute relating to my employment arising under any labor, employment, or civil rights law) will be subject to final and binding arbitration in accordance with the Dealership's arbitration procedures. I understand that the arbitrator, who will serve as judge and jury, has the same authority to award money damages and other relief, as does a court or jury. If employed, I will sign a stand-alone arbitration agreement that would replace this one. The Dealership's arbitration procedures are available for my review on request and, if hired, I will receive a copy of the procedures to keep. I certify that the information given by me on this application and during the interview process is true and complete in all respects, and I agree that if the information is found to be false, misleadin